No customer service

Norwegian Sun Cruise Review to Alaska - Inside Passage

Experience: 4-6 cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

2 out of 5
Verified Review
7 Night Alaska & Sawyer Glacier (Vancouver Roundtrip)
Sail Date: May 17, 2009
Ship: Norwegian Sun
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 9 years ago
Cruise ship itself was outdated and in need of refurbishing, but was still clean. We wanted a small ship to cruise the Inside Passage, so based on the size, there were alot of bars and restaurants to choose from. However, if you expect your waiter/waitress to great you with a smile, or simply a "hello", you are on the wrong cruise line. A staff member told me that most of their waiters are past night-shift cleaners-people who have no customer service skills. When I find a hair in my food, or on lobster night my lobster is so overcooked I can't cut it, I would like to beable to order a new plate-really hard when the waiters don't care to come back. Service is better at McDonalds than NLC.

Food and Dining

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: ports of call

Cons: staff service

Recommends Norwegian Sun? No.

Was this review helpful? 2

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top