Not so happy anniversary

Out of the 5 cruises my wife and I have been on this is probably the worse one yet... Starting off on the first day we were suppose to leave on the 19th but the ship never left until the following morning. My wife and I took this cruise to celebrate our 10th wedding anniversary and ordered the deluxe anniversary package notifying them that our anniversary was on the 19th. When we went to our room my wife's luggage was not there. We saw that someone did bring the roses but that was all. We decided to wait around a few hours still nothing. Around 8 we just decided to go ahead and go to dinner with the clothes we had on anyway but wanted to not ruin the day completely for my wife. When we returned from dinner my wife decided to call and find out why we still didn't have her luggage or the chocolate covered strawberries. No one seemed to have an answer so we found Hosea who was most helpful in finding our things and getting someone to get the other things we ordered at 10:00 pm!!!! On floor 7 or 6 it smelled as if someone died in the bathroom and the toilet had over flowed into the hallway!!! This was only the first night and the ship still haven't left the port yet!!! By the next morning we were finally moving and it seemed like things would get better. The service at breakfast was great at varsilles but for the rest of the day it was really much to do other than bingo, casino, art auctions and maybe a show here or there not really descriptive on what they were about but everyone was wasted anyway so who cares! By the 3rd they were running out of alcohol at every bar and can only make certain drinks at certain places. The wait at each bar was crazy because they really had structure or order to how they were taking orders!!!!! Also because of the last minute change in the schedule I had to book my excursion the morning of porting at Costa maya. There was a sign at the desk where you would normally book the excursions that said to go to the theater 15 minutes before we disembark and no one ever showed or was clueless about this sign but there were several others that were there waitin also because of this sign. Finally after waiting 20 minutes someone was nice enough to let us know that they also sell tickets at the end of the pier. Before getting off at the stop in Roatan we decided to get up earlier and have breakfast at Versailles before getting off. We had almost 2 hours to get something to eat. Our waitress came and took out order and then we never saw her again for at least an hour. We watched as 10 tables were served while we patiently waited still no waitress. After about 10 more minutes one of the other waitress saw we were waiting so long she asked if there was anything she could do? Long story short by the time we received our food we had 15 minutes to eat and was told that the omelette line was backed up. And the order was just flat out WRONG! She actually got an attitude with us which was puzzling to me. Overall worse cruise, not enough activities, bad service. Definitely not for the young or young at heart. We made the most out of the hand we were dealt and made it work