Norwegian Star Cruise Review to Caribbean - Western

Experience
2-3 cruises

Reviews
0

Helpful Votes
0

2 out of 5

The cruise that sailed without us

Sail Date: December 01, 2012

Reviewed: 3 years ago

Traveled As: Couple

We had delays on our flight to New Orleans that went from a short rain delay to terrible planning and rescheduling by United and therefor arrive in New Orleans 5 1/2 ours late. My husband was on the phone every chance he could talking with United Cruise and Norwegian\, unfortunately they could do nothing to help us get on a plane that may have got us to the ship before it sailed. Upon arrival in New Orleans a cruise representative met us in baggage claim and told us along with others that we could get on the ship in Belize. The next morning we did research\, found a hotel in Belize\, found transfer from the airport and to the ship. We called Norwegian to find out exactly what we would need to do in order to get on the ship in Belize. We were told we could not board in belize because the ship just dropped anchor and did not dock. There would be not custom check in\, we could not take our luggage on the small boats to get on the ship\, and the weather might be bad. So we thought our cruise hope was lost. Later a rep. from Norwegian called us and asked if we planned to get on in Belize. We told her what we had been told. She called a port person with Norwegian and he said yes we could get on as long as the ship stopped there but weather could play a part. we got excited again until we contacted the travel agent that Norwegian said we should use. She said she called Norwegian and they told her we could not board in Belize. Slam goes the door in our face again. Later a rep. from calls us and ask if we want to board in Belize. We explain our whole story and she calls Norwegian\, they say you can as long as the weather is good. So what is up? We have been told yes 3 times and no twice. Which is it. Do we spend the extra $650 and take a chance on getting stuck in Belize. Norwegian needs to develop a standardized plan that they can tell their customers when they miss the ship. We were told that there were 14 people that did not get on the

Pros: It sounded wonderful

Cons: Lack of information from those who should help you

Recommends Norwegian Star? Yes!



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