Great service from some, bad from others

Norwegian Star Cruise Review to Alaska - Inside Passage

Experience: 1 cruise (first)
Review: 1
Helpful Votes: 0

Overall Rating:

3 out of 5
Verified Review
7 Night Alaska & Sawyer Glacier (Seattle Roundtrip)
Sail Date: May 29, 2010
Ship: Norwegian Star
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago

This was our first cruise so we weren't exactly sure what to expect. For the most part, the service staff was excellent. The food at the buffet was edible. We ate a few of the upcharge restaurants and it was definitely worth it. The food was a very good quality. We were disappointed to see the construction occuring in the rooms around us. We had to deal with walking through puddles and a leaky pipe in the hallway on one day. We only hope it was clean water that landed on our heads. The construction workers usually were blocking the way to the elevators with their various equipment. When we finally complained about the construction and dripping pipes, we were moved to a cheaper room and not given compensation for taking the cheaper room. They didn't even apologize for the experience.

Food and Dining

3 out of 5
Try to avoid the buffet. The upcharge restaurants are worth it. Service is great in all the restuarants.


3 out of 5

Service and Staff

3 out of 5
The stewards and wait staff were great. The guest services attendents seemed less interested in helping the passengers.

Ship Quality

3 out of 5
Outside of the construction experience on our floor, the ship was in good shape.

Cabin / Stateroom

3 out of 5
3 out of 5
Nice town. Not a lot to do there. We did the zip line excursion and had a blast.
5 out of 5
We did a nature hike to see the glacier. The rain forest is amazing and the glacier is a must see.
Don't Miss: Mendenhall Glacier
1 out of 5
We were at this port for almost a full day but not a lot here.
1 out of 5
There isn't anything to do here.

Pros: Mostly great service

Cons: Construction occuring on rooms around us and had to dodge water dropping on our heads from leaky pipes in the hallway ceiling.

Recommends Norwegian Star? No.

Was this review helpful? 5

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