Customer service was NOT great!

Norwegian Sky Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
3 Night Bahamas (Miami Roundtrip)
Sail Date: October 24, 2008
Ship: Norwegian Sky
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 9 years ago
None of the help could give you a straight answer! No one knew what was going on. It seemed very unorganized. While in port there is NO music pool side for those who didn't want to see the Bahamas AGAIN. We asked the bar servers when they would play music and everyone gave us a different time! The music never happened until later that evening. Food service for dinner was extremely slow, I'd rather have a set time for dinner, Freestyle is way over rated! Food was just okay. They promoted a marguerita tasting and because of a low turnout they cancelled! So much for the people who showed up. The shows were really weak in talent, but okay. The ship was very clean
but we had a cranky room steward! We found out he was going home after 10 months on board. His service was poor. I wouldn't cruise NCL again.

Food and Dining

1 out of 5
Not good! slow service and no dining room fun

Entertainment

1 out of 5
Every scheduled event ran late or not at all! Pool side music was never on time, Marguerita tasting was cancelled and the martini tasting wasn't set up and ready to start on time. Not impressed. THE SHOWS LACKED TALENT!

Service and Staff

1 out of 5
Lip service! No one had a straight forward answer, just guessing! Not friendly enough for me. No one went above and beyond. I'm told thats what to expect on 3 night cruises
what a shame!

Cabin / Stateroom

3 out of 5
Our bathroom was sour so they came in and refreshed everything. We were without clean towels one evening and NO Glasses! We called room service for glasses and after waiting an hour, left our room to find our own!
1 out of 5
I think the Bahamas is a waste of time!

Pros: Ship was very clean

Cons: no music on deck when scheduled, no late night pizza snacks (only rm. service)

Recommends Norwegian Sky? No.

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