Being our first cruise we decided to carry our luggage off the ship ourselves. Which was a mistake. By the time we got to the area where we were to present our birth certificates and ID we were exhausted. The lady directing us told me to get my luggage out of the path. I told her I was trying to. One of the straps of one of my bags had become tangled in the wheel of my roll around bag and would not move. She once again said ma'am you need to clear the path and once again I told her I was trying. At this point my husband stepped in and words were exchanged between them. Then lady then called security. By the time security came I had untangled the strap from my roll around and was able to proceed. (A little further down the hallway a lady suggested and assisted us in getting help with our luggage.)
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