Norwegian Pearl Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

Great food and scenery...not so good staff and experience

Sail Date: August 02, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

First, the food and the scenery at the ports and around the ship made up for the short comings of the staff and the experience that went with the staff.  So, what could have been a great trip turned into a good trip.  The cabin steward did exactly enough to keep the room functional, but nothing extra.  This was a departure from expectations based on previous cruises where they really shined.  The wait staff was fairly slow to respond, and the onboard billing was inaccurate, so we had to consistently challenge the billing accounts daily.  There also seemed to be an abundance of young kids that were not managed by parents or staff and were running and tripping all over the place causing havoc left and right.

The scenery and shore excursions throughout Alaska were top notch though and in the end made the trip overall worth it. 

Embarkation and Disembarkation
Food and Dining
Service and Staff
Onboard Activities
Ship Quality
Destinations and Excursions
Cabin / Stateroom

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