Great food and scenery...not so good staff and experience

Norwegian Pearl Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
7 Night Alaska Glacier Bay (Seattle Roundtrip)
Sail Date: August 02, 2015
Ship: Norwegian Pearl
Cabin Type: Balcony
Cabin Number: 10026
Traveled As: Family (older children)
Reviewed: 2 years ago

First, the food and the scenery at the ports and around the ship made up for the short comings of the staff and the experience that went with the staff.  So, what could have been a great trip turned into a good trip.  The cabin steward did exactly enough to keep the room functional, but nothing extra.  This was a departure from expectations based on previous cruises where they really shined.  The wait staff was fairly slow to respond, and the onboard billing was inaccurate, so we had to consistently challenge the billing accounts daily.  There also seemed to be an abundance of young kids that were not managed by parents or staff and were running and tripping all over the place causing havoc left and right.

The scenery and shore excursions throughout Alaska were top notch though and in the end made the trip overall worth it. 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
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