7-day Alaska cruise out of Seattle, WA
Norwegian Pearl Cruise Review to Alaska - Inside Passage
Sail Date: July 01, 2012
Cabin Type: Balcony
Reviewed: 5 years ago
Review SummaryExcellent boarding experience, smooth and organized.
Once on board and settling into cabin, had an issue with cabin cleanliness. Took my issue to Guest Services and they were courteous, professional and relentless in their pursuit of satisfying their guest.
They addressed my issue and followed up; they were interested in my feedback and looked to be a most professional organization that wants to provide excellent service and experience for the guest.
Ship very accommodating for guests as they return from excursions-cleanliness and have excellent meals ready at all hours.
Ship was clean and crew displayed great attitudes and senior officers and crew were around the ship all the time; visible and accessible.
Ship and crew were always around helping guests to maintain clean hands going into dining facilities.
The freestyle philosophy was a bit chaotic in the main Garden Cafe; lots of children running around and people milling about. Other dining was ranged from a bit to a lot more formal; less chaos, for sure.
On board entertainment was great and food was very good (variety, quality and presentation).
Overall, a great cruise and I would highly recommend this ship and crew to anyone!
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Great Service-Guest services relentless in satisfying their guests!
Cons: no cons of note