luggage nightmare - incompetence
Norwegian Pearl Cruise Review to Caribbean - Western
There were many people upset that their luggage did not get to them until late the first evening, requiring changes in dinner plans. Of our 5 family members, three did not get their luggage until after 8 pm, and staff did not even bother to knock to let us know that the luggage had finally arrived. Very poor customer service. It was an unpleasant start to an otherwise pleasant cruise.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Friendly staff
Cons: one family member's luggage did not get back to him in LA for almost three weeks, despite repeated assurances from NCL that it was about to be Fed-exed.