luggage nightmare - incompetence

Norwegian Pearl Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

1 out of 5
Sail Date: February 01, 2009
Ship: Norwegian Pearl
Traveled As: Large Group
Reviewed: 9 years ago

There were many people upset that their luggage did not get to them until late the first evening, requiring changes in dinner plans. Of our 5 family members, three did not get their luggage until after 8 pm, and staff did not even bother to knock to let us know that the luggage had finally arrived. Very poor customer service. It was an unpleasant start to an otherwise pleasant cruise.

Food and Dining

3 out of 5
The French and Steak restaurants were both disappointments, considering we had to pay extra for them. Two of us had very poor fancy-sounding duck entrees that had little substance and worse taste.


3 out of 5

Service and Staff

3 out of 5
We found staff everywhere to be pleasant, very friendly. Our luggage issue was a major exception. If NCL staff includes a port person who reluctantly and incompetently took our information regarding a lost suitcase, he should walk the plank. It took nearly three weeks for us to receive the luggage even though it was found only a few hours after being mistakenly taken by another passenger. We got an amazing and aggravating run-around as to its location and plan to return it to California.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Our locations were fine for the three staterooms for our family.

Pros: Friendly staff

Cons: one family member's luggage did not get back to him in LA for almost three weeks, despite repeated assurances from NCL that it was about to be Fed-exed.

Recommends Norwegian Pearl? No.

Was this review helpful? 10

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