Norwegian Pearl Cruise Review to Caribbean - Western

Deck Hand

7+ cruises


Helpful Votes

1 out of 5

luggage nightmare - incompetence

Sail Date: February 01, 2009

Reviewed: 7 years ago

Traveled As: Large Group

There were many people upset that their luggage did not get to them until late the first evening, requiring changes in dinner plans. Of our 5 family members, three did not get their luggage until after 8 pm, and staff did not even bother to knock to let us know that the luggage had finally arrived. Very poor customer service. It was an unpleasant start to an otherwise pleasant cruise.

Pros: Friendly staff

Cons: one family member's luggage did not get back to him in LA for almost three weeks, despite repeated assurances from NCL that it was about to be Fed-exed.

Recommends Norwegian Pearl? No.

Ship Quality
Food and Dining
The French and Steak restaurants were both disappointments, considering we had to pay extra for them. Two of us had very poor fancy-sounding duck entrees that had little substance and worse taste.
Cabin / Stateroom
Our locations were fine for the three staterooms for our family.
Service and Staff
We found staff everywhere to be pleasant, very friendly. Our luggage issue was a major exception. If NCL staff includes a port person who reluctantly and incompetently took our information regarding a lost suitcase, he should walk the plank. It took nearly three weeks for us to receive the luggage even though it was found only a few hours after being mistakenly taken by another passenger. We got an amazing and aggravating run-around as to its location and plan to return it to California.

Was this review helpful? 10

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top