Norwegian Majesty (RETIRED) Cruise Review to Bermuda

Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

1 out of 5

Not worth the money...

Sail Date: July 29, 2007

Reviewed: 6 years ago

Traveled As: Family w/young children

Room Type: Oceanview

I have cruised in the past with Carnival cruise lines. This was first cruise with Norwegian Cruise lines. I was extremely disappointed.

Service on deck 10 was horrible. Some Grill employees were actually rude to people travelling with me, including to a child. Food stations were scattered. As a result, it took me forever to get food for my son. I had to run around the deck since the buffet, sandwich station and pasta station were on one side and the kids grilled food, including pizza, was on the opposite side of the deck. One morning, our group had breakfast at Deck 10 since we were in a rush to visit Bermuda. I went looking for any type of napkin -- there were none to be found. After looking at the grill section and the other stations, I asked a manager at the buffet section. He told a female employee to get me some. I didn't even care if we shared at that moment. All I needed was at least a few since we were 15 people. After waiting for over 10 minutes, I finally told the manager that the female employee was still not back. He then sent a second employee looking for napkins. At that moment, the female employee came back and told me they didn't have any. I could not believe that was the solution. I told her that's not acceptable -- an entire deck not have any napkins during breakfast time. Eventually, a waiter tracked me down with some paper napkins. This was just an example of the multiple lousy experiences we had at the upper deck.

As for the upper deck buffet food quality, I rate it as cafeteria food. The food quality wasn't great and neither was the variety. There were many instances where they would run out of a certain type of food. As for desserts, they had limited amounts. If you liked something, you better get it right away. Otherwise, don't expect they will have another dish of the same dessert.

Upper deck floor was slippery at various times and dirty. I would not dare walk barefoot at any moment.

As for the two restaurants on deck 5, we attended Seven Seasons. The food quality was ok and the service for the most part was decent. We did have one waiter from the Philippines who was a disaster. He was extremely unorganized. My brother-in-law asked for coffee three times and waited a good 20 minutes before getting his cup of coffee. However, the waiter was always smiling and we could tell he was trying, so we didn't complain. It was obvious he needed more training. He was trying to serve two tables at once and was totally lost. He gave the wrong meals all around. Luckly, that was the only time we experienced this.

I was very disappointed with the crew management in regards to the dress code. One night, my husband showed up in dressy Nautica shorts with a collar shirt to dinner. He was asked to go back to the cabin and change. Yet, on the same night, we saw two women with extremely tight short shorts at the restaurant for dinner. I asked for a manager and pointed out the situation. He brought me to the cruise director who proceeded with showing me on the computer a bulleted list of dos and donts. It was then that he pointed me to a bulleted list that said "no shorts allowed during dinner...". That's when I got upset and told him that according to their rules, it's "NO SHORTS ALLOWED..." Therefore, his crew was playing favorites by allowing young cute women to come in with tight short shorts into the restaurant during dinner. He then tried correcting the situation by pointing me to various pictures of acceptable and non-acceptable shorts. Once again, I pointed out that one of the pictures on his "non-acceptable" shorts was exactly what the young lady had on. Needless to say, it was very annoying that they allowed young women with tight short shorts but not males with dressy shorts down to his knees. I kid you not when I say this woman had shorts that belonged at the beach. I'm in my early 40s and do wear those, but not for dinner at a restaurant. Very disappointing!!

Pros: kids corner

Cons: service and food at deck 10

Recommends Norwegian Majesty (RETIRED)? No.

Entertainment
Entertainment was catered toward teenagers or people over 60. Anyone in between got stuck. Even the trivia questions were way past our age.
Cabin / Stateroom
Cabins were fair. However, I was extremely disappointed at Vacations Outlet. I specifically asked the person booking our cabin if we had an obstructive view. She assured me that I didn't. Yet, when I arrived, my cabin was a 90% obstructed view. I complained at the reception desk on Majesty. The attendant told me that my travel agent should have known that it was obstructed view.

Also, the remainder of my group, cabins 365, 367, 815, and the cabin across from 365, all got a $25.00 voucher toward their expenses. When I mentioned this at the reception desk, they told me that I was not in the list. I'd like to know why since one of the people who signed up for the cabin across 367, signed up after us.
Ship Quality
Decor was ok and cabins were clean. Cabin stewarts were extremely nice and willing to assist us in any possible way. I rated my cabin stewart as the best employee.

Boat conditions was fair. We knew the boat was not new. The only problem we had was that the entertainment was either catered to teenagers or people over 60. It was a bit frustrating for those of us in our 30s and 40s.
Food and Dining
As mentioned above, food quality on deck 10 was horrible. We tried breakfast and lunch there. Food quality at the Seven Seasons was ok. Freestyle dining was ok. If you were in a group, you had to make sure you made reservations early in the morning. Since we did it on a daily basis, we didn't have much of a problem.
Service and Staff
I rate a 2 because of my disappointment with the service on deck 10 and my experience with the management on deck 5 in regards to the shorts issue.
Children's Programs
Lucky, Jello, Waffles, and Beefcake were excellent. I felt totally at ease leaving my child at the kids activities. My sister had her two kids and another friend had one more. We all truly enjoyed their work. The kids still talk about them. :)
St. George's, Bermuda
St. George is an old town with lots of characters. I enjoyed taking the tour on the trolley parked outside our ship. He was extremely nice and informative. However, it was a bit pricey. Tabbaco Bay beach is great. It's only a scenic 10 minute walk from the cruise. For those who do not want to walk, there's a taxi service from the cruise to the beach. They also sell food/drinks and rent beach chairs at the beach. The glass shop was adorable. They sell all types of glass blown items and rum cake. As for the jet skis rental service close to the cruise. Beware!!! They do not follow what they say. My husband and friends had scheduled for a 4:30 p.m. ride and showed up at 4:15. Yet, the guy allowed his friends to go ahead of my husband's group. Then, he used all the life jackets on another group for the banana boat ride. As a result, my husband's group only left for their ride at 5:30 p.m.
St. George's, Bermuda
St. George is an old town with lots of characters. I enjoyed taking the tour on the trolley parked outside our ship. He was extremely nice and informative. However, it was a bit pricey. Tabbaco Bay beach is great. It's only a scenic 10 minute walk from the cruise. For those who do not want to walk, there's a taxi service from the cruise to the beach. They also sell food/drinks and rent beach chairs at the beach. The glass shop was adorable. They sell all types of glass blown items and rum cake. As for the jet skis rental service close to the cruise. Beware!!! They do not follow what they say. My husband and friends had scheduled for a 4:30 p.m. ride and showed up at 4:15. Yet, the guy allowed his friends to go ahead of my husband's group. Then, he used all the life jackets on another group for the banana boat ride. As a result, my husband's group only left for their ride at 5:30 p.m.


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