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336 Norwegian Joy Reviews

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Nice trip! by asugarplums2

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

The ship is in excellent condition, very well appointed ,very comfortable, and easy to get around on. The activities are typical of what is found on about any mid ranged priced cruise ship with nothing special to make it outstanding. The dress code of anything goes if you’re covering all needed areas is a very noticeable thing... most people dressed relaxed and you could wear shorts even to dinner. My biggest disappointments were that the food has become just average with us having much better on other cruise lines this year and that the waiters don’t seem to know proper serving and equate manners anymore reaching over plates, serving men before ladies, etc... taking a younger much younger ladies order before the older lady who was present, etc...just to name a few noticed slips in etiquette.

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4.2

A trip too remember by Bdonkey13

Sail date: / Traveled as: Couple
Ship: Norwegian Joy

My husband and I have been on three other cruises together and we both agree this was the best. But I am also a strong believer in you have as good of a time as you want to have. Was the cruise and everything about it perfect? Absolutely not. Did things go wrong? Absolutely. But we chose not to sweat the small stuff or even the medium stuff. And we had an awesome vacation!

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4 Comments
3.4

Good ship, subpar service by hmsmommy

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Joy

I wouldn’t sail with this crew again, ship was great!

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3 Comments
4.2

Great overall, some situational bumps. by lassira

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Joy

Overall had fun. We were on a deck above loud music and struggled to entertain our young child but I dont regret the trip and would cruise again with maybe more research and older kids.

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4.7

Ode to Joy: this ship has something for everyone, with great and friendly staff, outstanding food and entertainment, and some wonderfully peaceful spaces. by chipgraves

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Mexico

You can have any type of cruise you want and switch between a refined experience in the Observation Lounge and adrenaline rush on the water slides ( or racetrack.) The ship is comfortable, manageable, and with relentlessly cheerful service. There Is good entertainment for all ages and many interests. The food is better than on most ships with some beautiful dining rooms. In a nutshell: The Joy is a very good ship and I recommend it to anyone who can navigate a large ship.

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1 Comment
4.3

Great trip but too large of ship by TPBrinkman

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Nice cruise but we will probably stick to the smaller ships from now on.

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3.8

7 day to Mexican Riviera on Joy by IBcruiser

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy

Overall a nice cruise. Ran out of patience with the cabin steward, and the cabin was not configured in a way to maximize the small space. I really enjoyed The Vibe deck, would recommend. The food in the main dining rooms was very good. The buffet didn’t have much variety.

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3 Comments

Not Great and time at sea was a snooze fest by kimvalentini

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Mexico

I have cruised a few times and this boat was the worst. Activities were few and far between. Entertainment was limited. They charged for everything. Our room was not kept well. I wouldn't book on this boat again.

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2 Comments
4.2

Norwegian Joy by valora

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

I don’t think I will cruise the Joy again. Just didn’t like the layout. Love the Epic and other NCL ships

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1 Comment

The worst so far by puma95670

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Mexico

This was the worst cruise I have ever been and this was my 12 cruise. Very bumpy ride specially last night of the cruise . I though that the ship will fall apart from all the squeaks we were hearing

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8 Comments

Nice trip except for adjusting to the time difference by Mmilbrandt

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Nice trip. The staff did a lot of extra cleaning due to previous trips having flu issues.

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4 Comments
4.9

So much Joy on Joy! by ModernCaveman

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Mexico

I traveled solo and found that if you want to meet regular people, hang out at Spice H20. I do not smoke but it is the smoking area. I had a blast and met so many people.

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4 Comments
3.8

Good Experience by Goldenknight2

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

This was our second NCL cruise and would choose them first in the future. The crew is always friendly and will make every effort to ensure guests receive excellent service. For this reason - - the outstanding customer service - - we will continue to cruise exclusively with Norwegian. There was norovirus on the ship for the previous two cruises, so NCL made extra efforts to sanitize and keep areas clean. Regardless of how norovirus took over the prior cruises, I am confident that NCL did everything possible to eradicate it for our cruise. I can't fault NCL for the attitude and behavior of its passengers. Despite requests every single day in the Freestyle Daily newsletter to wear socks when putting feet up on sofas, the majority of passengers stubbornly ignored that mandate. It was disgusting to see people's filthy unwashed feet on sofas and tables. Moreover, people would alternatively keep on their dirty shoes and put them up wherever they felt like it. In the buffet, kids regularly put their feet up on tables. Can't blame NCL for not stepping in to parent these kids, especially when the grown-up "children" can't be bothered to follow written directions or exhibit good manners. Our cabin steward, Cris, was friendly and helpful, always fulfilling any of our requests. Our cabin was meticulously maintained. In addition, all of the crew were exceptionally pleasant and some remembered us by the third day, greeting us by name. In sum, NCL provides attentive service and great value.

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3 Comments
4.6

Great Mexican Riviera Cruise by Jackpine

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

We had a great cruise and would do it again. The Joy was really a nice ship. We enjoyed pretty much everything.

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2 Comments
4.0

Great when we got on board by ILovetravel2

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Joy / Destination: Mexico

We were alittle nervous, they the noraviris on the ship for 2 weeks. They kept disinfecting the whole week. Did a good job, no body got sick.

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3.2

Not vegan friendly by freddyrdg

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

- No excuse to not be vegan friendly. We won't book again a cruise without specific vegan menus, availability of soy milk and vegan mayo, etc. - The WiFi is too poor with the basic package (we only wanted to keep in touch by iMessage or email with sick family members left at home) and the implementation of their logon/logoff system is poor and not explained properly - When people spent $5000 for a week, trying to "milk" them for water isn't acceptable - One last thing: don't cheap out on toilet paper, I worked hard my whole life to get quality rolls

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8 Comments

Fun cruise but not my favorite ship by just5ofus

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Mexico

We had a lot of fun overall and didn’t let the little stuff bother us. But the service could have been better, the layout could have been better thought out, and we were annoyed about sooo many extra charges with no effort to compensate for the inconveniences caused by norovirus on board - missing activities, constantly having hands sanitized, inability to access buffet on your own to get exactly what you wanted because you had to be served, washing and scrubbing everywhere all the time, delays boarding, and generally feeling a little unsettled about potentially getting sick. Would have appreciated some better customer service and instead got a tired and grumpy crew.

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5 Comments
2.9

Norovirus & poor service by jimmycc

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Overall a disappointing cruise. First time on a cruise line except Celebrity and not sure I’d go NCL again. Appreciate some of the issues were related to service and norovirus but they should have been handled better.

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5 Comments

Norovirus by Sanitized

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

The Joy housed over 4,800 passengers. This is the 1st time we cruised on the Joy and the last! If a ship contracted Norovirus twice something is wrong here!! Passengers should receive at least $500 on board credits next cruise on other NCL ships!! It was uncomfortable for 7 days watching the crew constantly sanitizing everything! Washy washy was term to wash hands! But, I thank the NCL crew for doing an excellent job in preventing the spread of Norvirus! Thumbs up people!!

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2 Comments
4.1

Good cruise with warts by howardhill54

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Panama Canal, Central America

Overall a good cruise. Some folks lose their focus of the Golden Rule when they arrive at an airport or embark on a cruise ship. NCL staff is the best, but find a smaller ship to cruise on. 20 decks and 4000+ passengers is simply too much. Add to that a norovirus on day 12, likely due to nasty passengers simply not washing their hands. Wash often, use hot soap and water - the hand sanitizers DO NOT kill 100% of the germs and bad actors.

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