Norwegian Joy Cruise Reviews - Reviews

I know it wasn’t Norwegian’s fault but all my excursions were canceled and so I didn’t have a great time. The 2 ones I did go on were not worth the price.

Dissatisfied with Buffett being mostly cold food. Entertainment was good and plentiful. Bartenders were on the top of their game. I think the ship holds 3400 we had 3000 and one pool was ridiculous. The casino was large and nicely spread out.

Great trip with just a few bumps. Feel lucky to have been able to enjoy our cruise. So people have had their dream cruise cancelled now.

this was to be a special once in a lifetime cruise.We did have a great cruise even thought we had many issues with our dinners and excursions. many of the onboard activities were shut down at weird times or not open at all. service in certain areas was hit or miss. the ship was very disorganised and we had charges on our account that were not ours. I'm not sure we would cruise norwegian again. the most popular spot on the ship often closed early. the last several days we were served our food and everything was removed from tables and washy washy. i do not understand the paper straw policy when they serve your drinks in plastic glasses and you can get plastic straws at starbucks. they ran out of some of the fruits very early in cruise and did not get any replenishments for them. as we were further in the cruise food and service diminished greatly. there were only 2 small smoking areas on the ship of 4500 and about 500 people would crowd into the area. they shut down those areas during fueling(i understand completely why) but offered nowhere else to smoke except for off the ship which you could not do unless paying for a shuttle in many ports. this Cruise was geared to wards the senior crowd as most people were over 70 years old. we had at least 3 medical emergencies and one day at sea was cut short so we could get to the next port to get the person off but the rest of us had to stay on the ship in the port, another port we had 2 emergencies one when we first arrived and then as we were leaving the port we had to turn around to get someone else off the ship . as i stated earlier i'm not sure we would cruise with this line again. we expected much more based on a previous cruise with the same line

We were disappointed at the cruise lines last minute decision of not stopping at Costa Rica. A word of caution: Norwegian Cruise lines $99 offer of round trip fare wasn't as good as it sounded. For very budget minded cruisers it may work if you want to fly at very odd hours and with not so reputable airlines as well. Also, once they make the reservation for you to fly and at any time at their convenience (not yours), you are stuck with it. Under no circumstances, they will change it or even entertain any call from you as well. Their Airline Reservation department people are rude. My booking agent had the same experience when she tried to talk to them. We will not take this offer again from them. We will book our own airlines in the future. Overall, cruising experience was very good !

Everything was perfect. The only thing I would change would be making the hot tub much hotter. The food was good and the ice cream was a daily hit.

Best experience of my life. The only thing that I hated about my experience and this has nothing to do with the ship. Is I was flying with United airlines and they badly damaged my suitcase and when I went back after the cruise they damaged another suitcase of mine so on this trip 2 really badly damaged suitcases.

Cant wait to do this cruise again ! The ship itself was great as well as the ports.

I enjoyed the trip to Alaska and had a good time on the ship but I prefer the Norwegian Bliss because it is managed better than Joy.

We enjoyed the ship; it was beautiful and modern. Most of the crew was friendly and helpful, and went above and beyond. I am saddened at the amount of hours employees have to work. 10 to 14 hours a day, 7 days a week, for months is unreasonable. People should get a day off a week to recuperate and enjoy the trip.

Great time! I can’t wait until we can cruise again!!!

Relaxing cruise with a great staff and delicious food. I would have liked more onboard activities honestly but what was provided was nice. there were too many money-grabs disguised as entertainment...i.e. Bingo ($70 for a bing card is crazy) The casino could have used a diversity of machines. All of the machines were slots so if you don't like that, you had to play table games.

Very good trip overall except for the storm. Food choices better than my last two cruises (RC, MSC) especially at the buffet. Lack of dance classes.

Everything was great. Pool was to small. Everybody was very polite and helpful. Ronnie from h20 bar was my favorite.

I’ve taken about 12 cruises and this was the best by far!

Virginia was canceled, due to the thunderstorm. Bermuda was amazing. Lot of nice beaches (beware of the portoguise man of War on Horseshoe Beach and all others next to it). Pink sand. Great caves. People are so nice there. Hamilton and St Georges are very clean and safe. Loved it!

NCL experience is great mix of entertainment and party atmosphere. Cruisers all seemed to be energetic. Not good for those who expect organization and traditional experience. Cruise director was a non factor. Minimal exposure during the cruise. His role is especially important to customer satisfaction, communication and overall experience. Perhaps he was trying, but between the weather conditions changing most every outdoor activity, ports of call and excursion confusion he wasn't effective. On top of all of it, common areas were blasting intercomm background music sound tracks that were contradictory to the venue live music or DJ so that most times on deck you may or may not hear the public address. NYC Manhattan terminal is a NO GO

This was our first Haven cruise definitely not our last! Unfortunately we all came down with Covid the day we arrived home.

Great in Some Areas, in fact Flawless. Surprisingly felt Ocean View Meal was tied w Bistro. Outstanding assortment Did nothing for Cinco de Mayo, at this point have no intention of showing KY Derby. Most people didn't know what it was. Major major disappointment. Have 8 hrs to get it on TV

Enjoyed the cruise with the family despite a terrible embarkation.