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335 Norwegian Joy Reviews

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1.0

Terrible Business!!! by BRANDONENDY

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Terrible customer service!!! Never go on this cruise!!! They charged me 280$ travel protection for a trip that was cancelled by them!!! They had to cancel my cruise because of the corona virus and now since they cancelled I get screwed out of 280$!!! The travel protection is "non refundable"... How are they charging for services that I never even got to go on??? I'll definitely be speaking to a lawyer about this!!!! I'm so pissed off I can't believe a business can actually get away with this!!! They're making people pay for fake services and collecting money from it!!! Total crooks!!!

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12 Comments
4.1

A mixed bag by setsail2019

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy

Our cruise was one of the last ships to leave before all cruises were canceled. Lots of washy washy and necessary safety precautions. The Joy was a mixed bag. Some parts of the trip were enjoyable, while other parts were disappointing (which is to be expected). Overall, I did not fall in “love” with NCL or the Joy.

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2 Comments
4.4

Last sailing before shutdown by BlakeW300

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Joy

Much needed break from reality. Could have been more enjoyable if more heat/sun on the sea days. But glad to have the break before COVID19 put a pause on the industry.

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Was this review helpful? 9
4 Comments
5.0

Just right Mexican Riviera Cruise by Skulteacha

Sail date: / Traveled as: Large Group
Ship: Norwegian Joy / Destination: Mexico

This was a great memorable trip for my husband and I (grandparents), our 3 grown daughters, one son-in-law, and 2 grand babies, 3&6. A cruise is a perfect place to have different ages so everyone can do their own thing. Everyone had a good time.

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5 Comments
3.3

Not letting NCL screwups ruin a great cruise! by htownyankeejim

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Despite being locked in or out of our room twice for hours with door issues and toilet stoppage once, Joy is a nice ship. NCL completely failed with travel (last minute flight change) and transportation to & from ship (paid for a lift van for wheelchair which never happened either direction), NCL port and airport personnel clueless!

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6 Comments
4.6

Amazing Vacation by bethunderwood

Sail date: / Traveled as: Couple
Ship: Norwegian Joy

This ship, staff and experience was fabulous... book this cruise!

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3 Comments
3.2

It just felt off... by winterfunguy

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Overall this was just an OK cruise, the buffet food being consistantly cold was actually a big issue for me being it is really the only breakfast to have. The entertainment was really not up to par with previous Norwegian Cruises on Breakaway class ships. The staff was just rude to folks who had drinks in the hot tubs, I have never seen a guest be told they could not have a drink in the hot tub on previous cruises but be warned that this staff will scold you. I am going to be an optimest and say that this was due to the COVID-19 scare at the time and possible lack of staff...I asked the customer service rep if they were understaffed in which she seemed insulted by the question and responded that they were fully staffed.

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4 Comments
3.2

Nice cruise. by haughey8

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy

This was our first cruise with NCL. Not a bad first impression, as the Joy was a newly remodeled, clean ship with a decent price (2K /3 people/ 7 days). I don’t need to see MX towns anymore, but it was the closest port to drive to that we could sail from. Crew was good, food was good, some of the fun wasn’t included, but was available. If you don’t mind MX ports, this was a good cruise.

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5 Comments
2.6

Norwegian Joy by nauticalNaomie

Sail date: / Traveled as: Couple
Ship: Norwegian Joy

Excursions was great met alot of great people but I will never cruise the Joy again!!! I don't think I will ever cruise with Norwegian.

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Was this review helpful? 4
5 Comments
4.4

Love Norwegian Cruise Line But... by KellyMo319

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Great trip with just a few bumps. Feel lucky to have been able to enjoy our cruise. So people have had their dream cruise cancelled now.

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3 Comments

Cruise to Mexico by julieoslove

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Overall we had a great time - but prefer smaller ships

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Was this review helpful? 9
3.8

The Joy is awesome! by jenlburt

Sail date: / Traveled as: Couple
Ship: Norwegian Joy

The Joy is a beautiful ship. We loved how it never felt very crowded. My favorite thing was the casino. I appreciated how the smoking area was contained to a room vs throughout the whole casino. The observation lounge was very nice as well. We would definitely cruise this ship again.

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3 Comments
4.7

Amazing trip considering the circumstances by n2dudes

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Mexico

In general, I felt blessed that I was able to go on this trip, although, I was apprehensive about the outcome due to corona-virus. Fortunately, everything turned out great.

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2 Comments

Very fun trip! by mtjames

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Overall we had a really good time with a few issues here and there. Nothing too major. Just wish communication was better. Beautiful scenery, good food, and relaxation makes for a really good trip, which is what we received.

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3 Comments

Norwegian Joy is Great! by mrdan22

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Panama Canal, Central America

Great Ship. Great Staff. Norwegian’s freestyle cruising really suites me.

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3 Comments
4.5

Terrific once in a lifetime bucket adventure-coast to coast by wolfmad

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Panama Canal, Central America

Fantastic journey- lifetime experience. 16 days on board did not seem long- lol Enjoyed 2 days at sea time Didn’t like when ports were day after day after day. Didn’t like short days in port- don’t understand that! Good ship, great crew, coast to coast with passage was GREAT- experience. Absolutely wonderful journey.

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4 Comments

Tale of Two Cities by jimbob1550

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Panama Canal, Central America

This is the 15th cruise taken and 6th with NCL. NEVER have I experience such a poor and disappointing embarkation/disembarkation. Two hours for each is unacceptable. The ship was short-staffed, I believe, in those two areas and in some nights of main dining. The number of passengers lead to experiencing long lines, wait times and no seats partially due to some of the venues where things were held. I don't feel NCL was prepared for the age of most cruisers. I would venture a guess the average age might have been 70-75. This would mean not a lot of partiers and late nighters. From what I observed the bars and Casino did not get a lot of attention. Most nights the Joy Theater was filled to capacity and if you weren't in line 60 minutes prior to the show, the likelihood of getting a good seat was questionable. Although the claim saving of seats is not allowed, there was no presence of any one to prevent it. In fairness virtually all cruise lines make the same claim and lack of enforcement. In the Cavern Club when the Beatles Revolution performed, people lined up 75 minutes before the later show. One night I experienced coming at 8:00 PM for a 9:00 PM show only to find there was not one seat left to sit. I attended an art auction. The art director commented when there was clearly not enough room in the venue for all people to sit, this was the second auction this had happened and it would give him more credibility to ask for a larger room. The atrium was inadequate for many of the live music events and demonstrations, etc. There were only 6 computer stations and they happened to be next to the atrium. So in the crowded times people used the computer stations for their atrium seating, which was disconcerting when I wanted to use the computer. The Observation Lounge was a hidden secret for about two days, then after that it was jammed packed. I did reach out to NCL directly and they replied very quickly and apologetically. They offered $150 OBC for my wife and me for a future cruise. That was appreciated.

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3.8

Really enjoyed the boat layout, stops and meals by Robin1810

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Panama Canal, Central America

Many positives about the cruise, but disembarkation process detracted from the trip. Not a good way to end.

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Was this review helpful? 9
1 Comment

Fantastic by jslmdl2020

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Panama Canal, Central America

It was wonderful and had a fantastic time. The embarkation and disembarkation was terrible.

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3 Comments

Great way to see the Canal by sailordan07

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Panama Canal, Central America

Great way to see the canal. We were disappointed in our room location and noise. Service was not as good or as friendly as on previous NCL cruise.

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