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240 Norwegian Joy Reviews

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4.6

Great Mexican Riviera Cruise by Jackpine

Sail Date: / Traveled As: Couple

We had a great cruise and would do it again. The Joy was really a nice ship. We enjoyed pretty much everything.

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4.9

So much Joy on Joy! by ModernCaveman

Sail Date: / Traveled As: Singles/Friends

I traveled solo and found that if you want to meet regular people, hang out at Spice H20. I do not smoke but it is the smoking area. I had a blast and met so many people.

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4 Comments

Nice trip except for adjusting to the time difference by Mmilbrandt

Sail Date: / Traveled As: Couple

Nice trip. The staff did a lot of extra cleaning due to previous trips having flu issues.

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2 Comments
3.2

Not vegan friendly by freddyrdg

Sail Date: / Traveled As: Couple

- No excuse to not be vegan friendly. We won't book again a cruise without specific vegan menus, availability of soy milk and vegan mayo, etc. - The WiFi is too poor with the basic package (we only wanted to keep in touch by iMessage or email with sick family members left at home) and the implementation of their logon/logoff system is poor and not explained properly - When people spent $5000 for a week, trying to "milk" them for water isn't acceptable - One last thing: don't cheap out on toilet paper, I worked hard my whole life to get quality rolls

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7 Comments

Fun cruise but not my favorite ship by just5ofus

Sail Date: / Traveled As: Family (older children)

We had a lot of fun overall and didn’t let the little stuff bother us. But the service could have been better, the layout could have been better thought out, and we were annoyed about sooo many extra charges with no effort to compensate for the inconveniences caused by norovirus on board - missing activities, constantly having hands sanitized, inability to access buffet on your own to get exactly what you wanted because you had to be served, washing and scrubbing everywhere all the time, delays boarding, and generally feeling a little unsettled about potentially getting sick. Would have appreciated some better customer service and instead got a tired and grumpy crew.

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4 Comments
2.9

Norovirus & poor service by jimmycc

Sail Date: / Traveled As: Couple

Overall a disappointing cruise. First time on a cruise line except Celebrity and not sure I’d go NCL again. Appreciate some of the issues were related to service and norovirus but they should have been handled better.

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5 Comments

Norovirus by Sanitized

Sail Date: / Traveled As: Couple

The Joy housed over 4,800 passengers. This is the 1st time we cruised on the Joy and the last! If a ship contracted Norovirus twice something is wrong here!! Passengers should receive at least $500 on board credits next cruise on other NCL ships!! It was uncomfortable for 7 days watching the crew constantly sanitizing everything! Washy washy was term to wash hands! But, I thank the NCL crew for doing an excellent job in preventing the spread of Norvirus! Thumbs up people!!

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2 Comments

Great places to visit by rowann

Sail Date: / Traveled As: Couple

Already said it all. Excursions were hit-or-miss but NCL was really good on non supervisory and really poor on supervisors. Took 20 minutes for supervisor to find out what time it was on shore (an hour earlier) and they were upset that we ask

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Was this review helpful? 4
2 Comments

Disappointing Panama Cruise by didanburke

Sail Date: / Traveled As: Couple

Very Disappointing cruise overall!! The elimination of Costa Rica ruined it for us.

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4 Comments
4.8

The very best vacation of my life by JimAlaska

Sail Date: / Traveled As: Couple

Best vacation ever; 16 days from Miami to LA via Panama Canal while staying in The Haven.

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2.2

Very disappointed by Goodwitch101

Sail Date: / Traveled As: Singles/Friends

Both getting on and getting off were disasters!! Norovirus made everything worse. Cancelled one port altogether and changed our original Puerto Rico stop for another port. Too many specialty restaurants, lost all concept of inclusive cruising, nickel & dime over everything. Design has so many wasted areas that people were not interested in using due to all the extra charges.

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Was this review helpful? 3
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3.1

Panama Canal adventure by Dunderman

Sail Date: / Traveled As: Couple

The ship, Joy and crew were great, port call cancellations were not, embarkation and dis-embarkation were horrible.

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Gastro Intestinal Issues by tjacoby

Sail Date: / Traveled As: Couple

Nice ship. Disappointing drop of Costa Rica stop. Too much secrecy on "gastro intestinal issues" experienced on the ship about 10 days into the cruise.

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4.8

Fantastic Cruise thru the Panama Canal by Garyalynn

Sail Date: / Traveled As: Family (older children)

In total the cruise was wonderful. It’s a real shame that disembarking was so horrible.

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4 Comments
4.1

Good cruise with warts by howardhill54

Sail Date: / Traveled As: Couple

Overall a good cruise. Some folks lose their focus of the Golden Rule when they arrive at an airport or embark on a cruise ship. NCL staff is the best, but find a smaller ship to cruise on. 20 decks and 4000+ passengers is simply too much. Add to that a norovirus on day 12, likely due to nasty passengers simply not washing their hands. Wash often, use hot soap and water - the hand sanitizers DO NOT kill 100% of the germs and bad actors.

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Panama Canal by OVM

Sail Date: / Traveled As: Family (young children)

I would not recommend this cruise line to people. Below says I would rate this cruise a 3.4 stars, I am unable to change that. I would not rate this cruise a 3.1, I would rate this cruise a 1.5/2.0. I have had better experiences on other cruise lines. Friendlier staff including the Captain. The cruise ship was not for me, rather a boring ship because we had to pay for most all our entertainment. A warm welcoming from each port would be great. We experienced this once on this cruise with music and staff outside greeting us playing limbo, but we felt the only reason we were greeted that way was just because there was another cruise line next to Norwegian. It would be great to have that welcoming at all ports not just because another cruise line is at the same port. People talk and word of mouth is the best compliment any business can receive.

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9 Comments
4.7

What a cruise by DennyNSue

Sail Date: / Traveled As: Couple

We missed Bahamas because of bad weather making it 6 sea days. Canal was uneventful Guatemala was uneventful I would not return. Acapulco was good although I don’t remember the last half of the party bus, to much rum. Mexican Rivera was great as always

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2 Comments
4.4

Started as a Joy by waysho88

Sail Date: / Traveled As: Couple

Cruise started great and was great for the first 13 days. The ship had a noro virus outbreak that we weren’t too well informed about! Disembarkation was a total disaster! No communication, no reasons given for long delays! NCL’s lack of communication on these matters will make me think long and hard before I book another cruise with them!!

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7 Comments
4.8

Wow by ardbr

Sail Date: / Traveled As: Couple

Relaxing, did what we wanted to . If we wanted to see a show at the atrium we did or just walked by. The same goes for all the other activities. Service all around was exceptional. Only down side was the medical bill I received after I got sick. I did take out insurance.

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4.6

Wonderful trip by sparkie1957

Sail Date: / Traveled As: Couple

We had a blast!! The food was delicious, the staff was great! The ports were nice, and we felt safe.

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