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The Alaska cruise was amazing. A few rusty moments as it was the 1st Alaskan tour of the season for Joy by gwdonovan08

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Loved it and will cruise with NCL again. The experience exceeded our expectations.

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Nice cruise by zhenlee

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Nice cruise with too short a stay in Juneau caused by too many NCL ships going at same time.

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Spring Alaska adventure by KAYTORAMA

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Overall the cruise was enjoyable. The ship was laid out very well. Clean, nice decor, and even 2 Starbucks!! The food was pretty good across the board. But if you want the best experience the premium dining was great but was booked almost solid from the beginning. The cruise line had been running a promo where you got free premium dining and I think they over promoted that one cause it was jammed up when on board. The accommodations for Disabled guests sucks. If you want a room that can hold scooters wheelchairs (as they cannot be left in the halls or common areas) you have to book WAYYYYY in advance, and the rooms are usually the higher cost ones which isn’t fair for those who need it but can’t afford those rooms. We had a balcony room and there is NO way anything besides a cane or a folded up walker was going to fit in there and even that was a challenge.. not ok. As for the elevators, Norwegian needs to take note that their decision to board people in ports via deck 5 and deck 4 is CRAP! the people with scooters and wheelchairs were directed to deck 4 while the bulk of everyone else went via deck 5. Well guess what happens when the elevators all stop at deck 5, and fill up? They head back up and everyone on deck 4 sits and rots FOREVER.. my parents are disabled and cannot go up the stairs. We waited for over 30 minutes to try and get an elevator. No one was policing them, helping assist disabled guests, it was a free for all with the occasional one that would come to deck 4, everyone that was physically more able would crowd it and stuff it full. NOT ok.

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Norwegian Joy by mistim30

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

This was my first cruise experience.. the Haven was relaxing and was a nice reprieve from the Chaos of the rest of the ship- reminded me of Vegas. the ship is nicely decorated.. Plenty of activities on board.

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Beautiful Ship by Cruiser47467939

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

The cruise was a blast! One of the mornings I was having coffee in my room, looking out the balcony slider and I saw a whale tail!!! It was amazing! Went out onto the balcony and there were about 6 whales! So I would highly recommend a cabin with a balcony, if you're going to splurge, do it on getting the balcony! I traveled with a Cpap and they had distilled water for me and I was able to request an extension cord, however, I would bring your own cord that way you don't have to worry about returning it to guest services on that last morning. I recommend purchasing the drink, fine dinning and internet packages before you cruise. What would I do differently next time? Pack about half or even less, of the clothes that I brought on this trip. There was a mini fridge in the room but filled with items for purchase so no room for leftovers, there was a coffee machine and a hair dryer, not sure if that is standard in every room. Make your reservations for the shows as soon as you get on board, they fill up fast. Enjoy!!

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4 Comments

The New NCL Joy by kingpin318

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Great cruise on brand new ship. The crew of GM Martin was always there for the guests !!! We just did 2 cruises on the Bliss in October and thought it could not be beat , but Joy raised the bar . Thank you to NCL for another great cruise !

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2 Comments

Great trip by mbobeck

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Overall a great trip, some more time on the port calls would have been nice. The luggage transfer to the airport was the worst part. Someone owes us $80. Today we found additional charges on our credit card and we don't know what they are for, they were not on our bill. Please contact use.

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Dont believe the hype by DontSailhere

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Do not waste your money with Norwegian. After all of the difficulties we encountered we were offered a credit of $100 towards our next Cruise on Norwegian. I sent an email back to the Customer service Manager who sent me the offer and let him know that I would never sail this cruise line again even if was free.

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Was this review helpful? 4
7 Comments

Worst Cruise ever by magicalpluto

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Do not read any reviews for April Cruise on 2019. They are biased as they are from the Travel Agents who received a free cruise to go. Food was horrendous at the Garden Café. to the point we waited until we got to port to eat lunch. Even breakfast they screwed up. Do not let them take your luggage, you will never see it again. They do not know how to transfer your luggage in Seattle. Still do not have my luggage. Staff is CLUELESS. They do not speak English well and cannot answer your questions. Children's club took the kids to the nightclub where alcohol is served. Avoid the Joy and take another ship. Do not go for concierge level. After 5 days we went down to meet the Concierge as he never showed up, he was not at his station. Had to go to regular guest services to make dining reservations as he was never around. They even changed my show reservations and dining prior to getting on the ship and cancelled some dining reservations without asking me what I wanted.

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5 Comments

in general ok, but it's too big for me. by Juchon

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy / Destination: Alaska - Inside Passage

Too big for me. Especially, the company has an issue of efficient operating system: E.g., A long waiting line of customer service; unbelieable long waiting time to get off the ship. It is very unfortunate that the company was not predicting and preparing this with ~4000 people on the board.

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3 Comments

Great cruise with friends by SBMHTest100

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Coastal - West Coast

This is a great trip with friends and family. I can't wait to go again

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Fun times! by henley2020

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy

Great time! I can’t wait until we can cruise again!!!

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Great cruise with friends by SBMHTest11

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Coastal - West Coast

This is a great trip with friends and family. I can't wait to go again

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Great cruise with friends by SBMHTest10

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Joy / Destination: Coastal - West Coast

This is a great trip with friends and family. I can't wait to go again

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Was this review helpful? 5
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4.1

A mixed bag by setsail2019

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy

Our cruise was one of the last ships to leave before all cruises were canceled. Lots of washy washy and necessary safety precautions. The Joy was a mixed bag. Some parts of the trip were enjoyable, while other parts were disappointing (which is to be expected). Overall, I did not fall in “love” with NCL or the Joy.

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3 Comments
4.4

Last sailing before shutdown by BlakeW300

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Joy

Much needed break from reality. Could have been more enjoyable if more heat/sun on the sea days. But glad to have the break before COVID19 put a pause on the industry.

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4 Comments
5.0

Just right Mexican Riviera Cruise by Skulteacha

Sail date: / Traveled as: Large Group
Ship: Norwegian Joy / Destination: Mexico

This was a great memorable trip for my husband and I (grandparents), our 3 grown daughters, one son-in-law, and 2 grand babies, 3&6. A cruise is a perfect place to have different ages so everyone can do their own thing. Everyone had a good time.

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3.3

Not letting NCL screwups ruin a great cruise! by htownyankeejim

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Despite being locked in or out of our room twice for hours with door issues and toilet stoppage once, Joy is a nice ship. NCL completely failed with travel (last minute flight change) and transportation to & from ship (paid for a lift van for wheelchair which never happened either direction), NCL port and airport personnel clueless!

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3.2

It just felt off... by winterfunguy

Sail date: / Traveled as: Couple
Ship: Norwegian Joy / Destination: Mexico

Overall this was just an OK cruise, the buffet food being consistantly cold was actually a big issue for me being it is really the only breakfast to have. The entertainment was really not up to par with previous Norwegian Cruises on Breakaway class ships. The staff was just rude to folks who had drinks in the hot tubs, I have never seen a guest be told they could not have a drink in the hot tub on previous cruises but be warned that this staff will scold you. I am going to be an optimest and say that this was due to the COVID-19 scare at the time and possible lack of staff...I asked the customer service rep if they were understaffed in which she seemed insulted by the question and responded that they were fully staffed.

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3.2

Nice cruise. by haughey8

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Joy

This was our first cruise with NCL. Not a bad first impression, as the Joy was a newly remodeled, clean ship with a decent price (2K /3 people/ 7 days). I don’t need to see MX towns anymore, but it was the closest port to drive to that we could sail from. Crew was good, food was good, some of the fun wasn’t included, but was available. If you don’t mind MX ports, this was a good cruise.

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