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2245 Norwegian Jewel Reviews

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1.0

This was our first time... by alexmr05

Sail date: /
Ship: Norwegian Jewel

This was our first time cruising and from all the advertisements and recommendations of Norwegian, our expectations fell far from short. Guest services was less than helpful or friendly any time we went to ask questions. The biggest disappointment was no one-from the time of booking or getting on the ship it was never disclosed that airport transportation would only be available for flights leaving after 1230. After seeking recommendation from Guest Services on how to arrange transportation we were dismissed and told there is nothing can do to help since our flight was earlier than 1230. We were just told we will have to carry our luggage out ourselves and figure it out once we get off the ship. So, we packed our luggage and brought everything to the port ourselves only to be greeted off the ship by Norwegian staff soliciting bus transportation through the cruise line to the airport starting at 745am-despite being told less than 24hrs earlier there was no accommodation to the airport at this time. We also booked multiple excursions on the same day, (Glass Blowing-afternoon and City Tour-morning, for Skagway) The night before, the Glass Blowing excursion was changed to the same time during the City Tour. I went and spoke with the Excursion desk who graciously changed the original time of the City Tour to an 1150 time. When we (along with the rest of the excursion group) arrived to the newly changed excursion time of 1150 for the City Tour we proceeded to wait until 1230 until the actual excursion facilitator showed up. One couple in our group already left angrily requesting a refund, but the rest of us decided to go (since we had already waited over a half hour. One of the guests prebooked the excursion that originally stated a 1230 start time, but the tickets printed from the ship itself all stated 1150. The City Tour company themselves even validated that they don’t even book tours during the assigned time by the ship. The City Tour location even gave our group free shuttle tickets as an apology for the inconvenience, but Norwegian didn’t even acknowledge the mistake. We also chose to eat at the specialty restaurants which did have great service, but Caggneys food had zero flavor, and O’Sheenan had mushy wilted salad and their chicken wings were cold and over cooked. We ate at Tsar’s Palace for our last breakfast where we waited over a half hour for an omelette, turkey sausage, French toast and bacon (that we found out was the exact same food as the Garden Cafe. By the time we got the food, it was cold, missing bacon, and my omelette contained ingredients I specifically requested to not be in it (for allergy reasons). So overall, for a first time cruising experience, that we booked for our 5 year wedding anniversary, our experience was pretty poor for the value. We were very disappointed with the lack of direction, and help from guest services, the lack of ownership from the excursion desk for the timing mishap, and the poor quality of food. If it wasn’t for the stateroom and the amazing view off the balcony and the friendly housekeeping staff (kudos to Mohammed Shalahuddin) this cruise would have been a complete waste of time and money in our eyes.

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2 Comments

Treated like Celebrities by mothership214

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

This was our first ever cruise. Service was wonderful, but I felt everyone in sales was too pushy. Otherwise crew was great to us. I was most disappointed with the mid and late day meals. Meats were served too tough and cold.

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3.6

Not what I expected by DaBaums

Sail date: / Traveled as: Large Group
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

Thought this would be the perfect way to see Alaska and the views were beautiful indeed. However, the cabin with a picture window that has an obstructed view and the lumpy bed kinda put a downer on my vacation. Add in sick kids running around screaming ( a group of us clapped when one lady left with her kid), 15,000 people in port at a time, and subpar food and you have a so so cruise. I guess cruising is not for everyone and I now know it is certainly not for me

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3 Comments

Going downhill by Alys22onthego

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

I am thinking seriously about looking into trying another cruise line next. The last four have been Norwegian and it seems to be going downhill. I also hate the way we are charged the gratuities and they do not go to the people we intend to have them. I also do not understand why we are charged some set gratuities on drinks when we could be charged the correct amount. I bet I had 10 or less drinks yet paid well over $100 of gratuities on them. Talk about unjust gains on the part of Norwegian. What is even worse, the bartenders & wait staff do not get the tips. Wrong!!!!

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2 Comments
4.1

Family had a great time by ratinthekitchen

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel

Family of right in 4 cabins. Good times. Should do it again.

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5 Comments

Beautiful Alaskan Cruise by MIDWDxZmkKifjGiylipGxFZJ2

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

Wonderful cruise experience. This was our first time on a cruise and we were apprehensive as to how we would like it. It was a lot of fun and would definitely consider going to future scenic cruises as such. There were so many on-board activities, definitely something for everyone.

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Alaskan cruise was the BOMB!! by momto2gs

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

Wonderful cruise! Can't wait to take it again. You could take it multiple times and see and do different things each time!

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5.0

Best ever vacation!! by MissCuiseTaker

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel

I have never had such a wonderful experience! The ship was just perfect and the staff. I was amazed at the views and the wildlife!! Would recommend to anyone who can go on the cruise to do it!was the most amazing experience I personally had on cruise!

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4 Comments

Wonderful Alaskan Cruise! by talindesai

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Gulf of Alaska

Indian food definitely needs improvement. It was bland and did not taste like Indian food. Need more vegetarian/vegan choices besides salads and fruits.

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1 Comment
3.4

Good Transportation, but disappointing cruise ship by Swanie

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel

This is not the Alaskan cruise you are looking for.

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Very nice Cruise by smithsmith996

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Transpacific

We were Haven class, which helped a lot. The Butler, house cleaning staff, attendants were fantastic. The concierge was somewhat disappointing. The stops were all very nice but Russia was disappointing due to lack of interaction with locals.

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A walk through another world by channeling

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

A very easy way to get a taste and the flavor of South East Asia.

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4.2

Lovely 7-day Asian Getaway! by Nemi

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

We've done a back-to-back cruises 13 day Hong Kong-Singapore and this one, the vibe on the ship and the atmosphere was so much better on the the latter cruise for some reason. We finally enjoyed the night time entertainment and felt that it wasn't as dead and boring as before. So would definitely recommend.

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3.9

A culturally immersive cruise - loved it by Nemi

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

For our first Asia experience - this was amazing and we are already looking at ports and places we'd like to come back to. This is a really good Asia taster cruise - wide range of countries.

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Fantastic -- I loved it by doctormfj

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

I had a wonderful time. Your staff represent some of the nicest people all over the world. I travel alone but never felt lonely. Thank you all.

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Everything Was Good by ras4436

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

All in All a good cruise. EXCEPT for Cambodia, the country is not ready for tourist.

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4.8

Excellent by stuarttscott

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

A great cruise on an excellent ship to a part of the world neither of us had been to before, but we will hopefully be back again in this region with NCL.

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2.0

NCL Jewel South East Asia... by Trochetia

Sail date: /
Ship: Norwegian Jewel

NCL Jewel South East Asia March 2019 - 12 day cruise. We are a couple from Montreal, Canada and travelling with a 6-yr old who enjoys adventure and travel as much as we do. This is not our first cruise, but first time on an NCL cruise. TRAVEL AGENCY We booked this cruise through a travel agency in Verchères, Quebec, thinking that there could be some benefits that we could not otherwise access. None that I can see, but instead a fee of CAD$100 for opening our files. Once I gave my credit card info, my stateroom was booked, at the very front of the ship ( yes - the bow, and steps further ahead you are in the ocean) without my knowledge. I have just read an interesting article going over one of the most exciting step in the cruise is finding and booking the stateroom. Well not for us, and could do nothing to change it, without paying extra. This is a 294m ship long, with the buffet restaurant at the other end of the ship, and most other activities in mid-ship. This became, by default, our daily walking exercise. The last 2 days of the cruise, the ship was going through rough seas and I can tell you that it was not pleasant to be at either end of the ship. We opted to prepay the ship service charge and going for the unlimited beverage package, to avoid the pressure of thinking twice before ordering drinks. This package does not include freshly pressed fruit juices, bottled water or alcoholic drinks over US$15. RESEARCH I must have spent 100's of hours planning, researching and documenting to plan for this NCL South East Asia cruise. I did not find TripAdvisor to be particularly useful in any my research. In fact many answers were very abrupt and/or arrogant, and the remainder is non-informative, of little or no value, and many coming from dysfunctional contributors. One classic example: someone from San Francisco enquired if taxi drivers in Singapore takes US$. One of the replies were: Do taxi drivers in San Francisco take Singapore Dollars? SOME TIPS Things that we brought along 1. Travel Adaptors (Canada uses 110-120V, Far East 220-240V) Just make sure that your electronic devices are dual voltage. The Adaptor is just a device to make your electronics fit in the holes. Adaptors are not power converters. 2. Battery Chargers (must be with your carry on, NOT allowed in checked-in Luggage) 3. Spare unlocked smart phone (used as hotspot for other devices and laptops to connect to ) 4. Photocopy Passport ( 40cs colour copy at Office Depot). NCL keeps all Passports and return them on the day prior to final destination. You will need a copy of your passport if you buy a SIM card. If crumpled, difficult for the SIM card cashier to scan to complete your purchase). If offshore and requested by local authorities, you need to show your room card key and a govt picture ID. This is where the copy passport also comes in handy. 5. Deet Insect Repellent. We got bitten just once (luckily!) close to the docks at dusk. 6. Roll of toilet paper (off shore excursions). 7. Singapore $300 in cash (CAD306) for 2 days. 8. Thai Bhat 8,000 in cash (CAD365) for 2 days 9. Hong Kong $4,000 in cash (CAD706) for 4 days. We did self-guided tours for Singapore, Thailand and Hong Kong. You can certainly use less cash and more credit, but we opted this way and use only credit cards for hotels/lodgings and higher value purchases in reliable establishments. Canadians do not need visa for these 3 countries. For Cambodia and Vietnam, while self-guided tours are possible, if you stay close to the Port, we opted to book local tour guides to play it safe. PRE-PLANNING We online ordered a SIM card (Smart Comfort - SIM Card Asia) from SIM OPTIONS for US$39.90 + 9.90 = US$49.80 (CAD$68.45) delivered to our Hotel in Singapore. This gives us 12GB internet, 3G+ connection, valid for 30 days from first use, plug and play and valid for Singapore, Vietnam and Hongkong. The card will barely work where the ship docks, with fluctuating on-off signals. For just simple emails, you would be ok. I am used to 135Mbps download speed at home, and SIM card speed is nowhere comparable, but nevertheless acceptable and useful when on shore. If you find the speed too slow, relatively easy to buy sim in all 3 countries above. Singapore sells the 3-day sim at 7-11 convenience store (they all speak English) for S$13. I bought a sim in Phu My, Vietnam at a phone store, 10 mins taxi ride from the cruise port, for 140,000 VD (CAD$8). I wanted their fastest data SIM card for minimum of 3 days. Could not get myself understood, even with the help of Google Translate on my IPhone. My taxi driver with his very limited English, rescued me. They did not accept my payment in US$. Once again, driver came to the rescue and lent me local money. HEADING TOWARDS CRUISE From our hotel in Singapore, we took a taxi to the Marina Cruise Centre. If you let Hotel concierge book the taxi for you, they do not tell you that there is a S$2 fee to your cab fares. Lots of taxis coming in to drop passengers off, all the time, that we took instead. We arrived at the Cruise Centre just after 2 pm, with a huge line up, with a good number of NCL staff to welcome and guide us. We left our tagged luggages at the entrance, and got them later just outside our stateroom. We got in the queue while filling up our profile forms and authorization for NCL to charge for Cambodia and Vietnam visa. (No Thailand visa required for Canadians). When we completed our forms, well over 200 people had joined the queue after us. US$89 per person for visa to go ashore in Sihanoukville, Cambodia is crazily expensive, given that this is only a one day (actually 6-7 hours as ship leaves at 5pm) offshore excursion and total ripoff by NCL US$69 per person for visa to go ashore in Vietnamese ports is equally brutal in price. For a family of 3, the cost of these 2 visa would be a hefty US$474 (CAD640) We will now include this visa factor when evaluating costs for future cruises. Internet research to procure a visa for these 2 countries revealed it is easier said than done, as there are misleading, contradicting and incomplete information in any cruise forums/Trip advisor, and even "official" site. NCL takes advantage of this visa situation to make some good easy money from us all. Some reliable post claims that Celebrity cruise charges a single digit visa fee per person. Besides the very long wait in the queue, actual check-in was painless and our pictures were taken that would be used when embarking and disembarking the ship. We were told that NCL would use these same pictures taken for visa purposes. We downloaded the NCL app to view features of the ship and facilities offered. The app is only focused on advertising for their paid restaurants and offshore excursions. The rest is totally useless. No other pertinent information that’s worth hanging on to the app. 2 hours later, we finally went onboard. Our stateroom was ready when we got on board, reasonably clean and fully equipped. 2 single beds - Let housekeeping join them together to make a queen size bed, or the beds will somehow separate by next morning! Child wall overhead foldable bed 30” Flat TV Shower stall, toilet & sink. Shower gel and shampoo dispenser Soap bar, body lotion. Bath towels and beach towels Tissue paper Toilet paper (Dollar store quality) Safe (did not work), hair dryer, hangers, ice bucket. 2 bottled water labelled $5.50 each Mini fridge Room thermostat. Shelves to store stuffs. Two pouffes Two night tables with lamps. Three outlets on each of the 2 mini workspace: For laptop, double usb and a 3-prong. We used our travel adapter on the 3-prong outlets for charging other dual voltage devices. As we moved the night table around to maximize space, we found a pair of sunglasses behind, which we handed to our housekeeper. This therefore tells us that the room is not necessarily spick and span, as one would have liked it to be. Housekeeping is done daily. Twice daily actually. At 5pm there was a mandatory drill regarding safety protocol where everyone has to attend (staff updating attendance register to ensure everyone attended) for about 30 mins. Ordering drinks at the bar was painless as our adult card keys were marked with the prepaid beverage code. We only needed to show 1 card to order for our 2 drinks. Long line up on the very first day. ONBOARD INTERNET NCL has a number of options, all crazily expensive. - Unlimited WIFI US$25.50 per day online purchase prior to cruise (Otherwise US$29.99) No VPN, no streaming. - Unlimited WIFI with VPN and streaming US$29.50 per day online purchase prior to cruise (Otherwise US$34.99) - 250 Anytime minutes for US$105 online purchase prior to cruise (Otherwise US$125). No VPN and no streaming. Need to log out when done, to stop the minutes counter. Note that for the unlimited options above, you will have to pay for the entire duration of the cruise, as there is no pro-rata charge. You therefore cannot purchase for a few days only, as I originally thought I could do. It's all or nothing unlimited package. After the 4th day of the cruise, the unlimited options are no longer available. Signals strength is best in common areas, but works to a lesser degree in the stateroom. Our first day on the ship was very promising and eager to start our adventure ... On the second day, a sea day, at 6am we were surprised that the Garden Cafe, and other restaurants were not open. Later in the same morning, we went to the restaurant reservation and politely enquired about opening hours of restaurants, to plan our offshore excursions. Arlene, on the customer service, raised her ducky squeeky voice to reply with such an attitude that took us all by surprise. (We interpreted the way she responded - WTF you don't know!) For sure one of the worst staff we have ever encountered on any cruise ship. Ever. She sometimes worked at Chin Chin restaurant that my 6-yr old avoided like the pest. Seriously! We then realized that many of the staff, in general, on board the NCL Jewel are either ill-mannered or totally did not give a damn. Very cold treatment at the Tsar restaurant before we got seated. On the eve of the last day, on Friday Mar 15, at 7.54pm, I ordered a Scotch at the Atrium and the barman stated that he will give me a premium Scotch. I responded, that as long as I do not get billed, since I have a prepaid package. He stated that he will key in a lower grade Scotch. Another barman called vmal shouted "What the hell? Why such a fuss? This is the last night of the cruise" and turned his back on me without me having a chance to respond. I am flabbergasted with these kind of remarks. They sometimes forget that we are the customer. CRUISE REVIEW 1. The itinerary to South East Asia is splendid. 2. The ship itself has been renovated recently and quite acceptable. 3. Our stateroom was small but descent and contains everything one would require. 4. Staff attitude is perhaps one of the triggering point in liking or not liking a cruise line. While there are many lovely and polite staff on board, there are equal if not more unpleasant staff on the NCL Jewel. Too many. 5. Process for check-in is very badly organized. 6. The charge for visa is grossly exaggerated. 7. There is limited information to almost everything. The actual location where the ship docks at each port seems to be kept in secrecy. I arranged for a driver to pick us up in Phu My, Vietnam (as indicated on all documents we have) and have a nasty surprise that we docked at Cai Mep and had difficulty to contact the driver for this new location. In Sihanoukville, Cambodia we walked from the docks to the gate to meet our guide. In fact, there is a free shuttle to the gate but it was not advertised. What was advertised was $15 shuttle from docks to the City. 8. Going ashore using tender (e.g. In Ko Samui, Thailand) is a nightmare. Chaotic and totally disorganized. 9. Everyday struggle at the Garden Cafe Buffet to find a table, as the restaurant is too small to cater for the number of passengers. 10. Only a couple of good night entertainment show, and the rest is time wasted. Overall, the worst cruise line experience we have had.

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4.8

Fantastic cruise! by Craftlady

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

This trip was everything that we had hoped it would be. It was a terrific once in a lifetime experience!

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Awesome trip to Australia and Indonesia by edbaronne

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Other (Asia/Africa/Middle East)

Fun trip and happy we did the itinerary. Would stay away from the premium internet as it’s an unneeded expense from my stand point.

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