Norwegian Jewel Reviews

3.7 out of 5

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4.4 out of 5

Overall Good Alaskan Cruise by brookspt

Sail Date: / Traveled As: Large Group

Overall the trip was great! The only downfall were the toilets not working the last 2 days. I would recommend this ship - once it's refurbished. If not, take another ship. We have only sailed on Norwegian and we've not been disappointed in their service, food, rooms and excursions they provide. I will most likely sail again on Norwegian.

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4.6 out of 5

Alaska was .more than expected. by maderj

Verified Review
/ Sail Date: / Traveled As: Couple

Alaska has been on our bucket list. We decided to cruise Alaska for our 50th Anniversary. What a beautiful part of our country. Excellent opportunity to see whales, moose, eagles and lots of Alaskan wildlife.

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3.8 out of 5

Alaska Cruise by kczerniak

Sail Date: / Traveled As: Large Group

Overall the cruise was good. This was my first cruise and I would go on another. However, the food was subpar, I have had better at other buffets. Breakfast was the best overall along with the desserts. Most of the time lunch and dinner was ok for the buffet even though there was a wide selection. The other paid dining areas were nothing to write home about. Several times, each time a reservation was made, my group and I still had to wait for a good 20 minutes to be seated even though visibly there were tables unoccupied. If I had to choose, Cagney's steakhouse was the best. The views of the ports and glacier parks were some of the best views that we had. We were extremely lucky during our cruise that there was only one day of rain and that was very manageable. Would recommend on getting a balcony room to be able to see the views from the room. Entertainment on the boat were mostly game shows (Deal or No Deal, Newlyweds, etc.) and several musical and information productions. The productions were good, it gave something else to do to pass the time. I did not do any of the game shows since it was something I was not interested in. There could be a wider variety of activities to do. The spa was very accommodating and clean, as well as the gym. The pools and hot tubs were nice and you can get into them without having to wait for other to exit. The staff members overall were polite and accommodating. I did not have a bad experience with any member. You could tell some of the staff members were ready for the Alaska season to be over, but I cannot fault them for that.

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4.9 out of 5

Amazing Alaskan Adventure by KathyGK

Sail Date: / Traveled As: Family (older children)

The Alaska cruise was very enjoyable. Once we found the correct location for the embarkation process, everything went smoothly. The staff is very polite and helpful and the service was great. Alaska is beautiful, overall a great experience.

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4 out of 5

Just arrived in Seward after... by ChrisMakar

Sail Date: /

Just arrived in Seward after north bound. Stayed in 2 bedroom Haven, and it was wonderful as always. Some of the food and service in Tzar, Azura, ChinChin, and at OSheehans was above par, but not super. Staying in Haven allows breakfast and lunch in pool area and Moderno. Always above! And Orlando (butler) and John (concierge) always wanted to make us pleased even talking to dining room staff about my concerns. The ship is ready for refurbishing but is a great little ship. Entertainment was ok, but bar staff was fantastic. Big difference from big size Getaway, but staff made us feel like royalty. Hoping the land portion of rails to Denali can match up better....kind of a downer after cruise, but fantastic to see Denali from Anchorage. The entire trip had fantastic weather.

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4.7 out of 5

Short on Alaska emphasis by maryleekillinge

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/ Sail Date: / Traveled As: Couple

We could have been on a Caribbean cruise for all the Alaska/Native emphasis. Where were talks on the flora, fauna, geographic formation, history and culture? Not even a map to show where we were and what was coming up.

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3.8 out of 5

Overall OK by Jawills

Sail Date: / Traveled As: Family (older children)

Cruise was ok but felt that there were too many extra fees that usually included in other cruise lines pricing. Paying for coffee, even if it was just $4-5, just seemed silly when we were drinking call brand alcohol at no extra charge with the drink package. Most of the crew was great and were interesting to get to know but others didn't seem to care so that was kind of uneven. The rooms were comfortable and the food in the buffet was better than expected so overall good experience.

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3.7 out of 5

Fun trip to Alaska! by dmgomer1

Sail Date: / Traveled As: Couple

Cruise was a bucket list item for me and I am glad that I went. Would recommend.

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4.5 out of 5

Fantastic Ship, Weather, Itinerary, and a wonderful cruise/land experience on the NCL Jewel by TDHNJ

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed this cruise. The itinerary kept us busy and gave us plenty to see and do. We also chose the land portion (Alyeska and Train) portion that gave us a stopover on day 1 at the Alyeska Resort (wonderful), where we had dinner at the top of the mountain in the restaurant, Seven Glaciers. We then stopped for a little over 2 days in Denali, with our stay located at the Denali Park Village (cabins, hotel rooms). I was okay with this location as it was conveniently located just a short ride to Denali Park. We then had a Deluxe Dome Train Ride to Talkeetna that offered many wonderful views of Denali Park (yes, for 3 days in a row, we saw the top of Denali). My biggest issue is that NCL advertised the train ride ending up in Anchorage (we booked in 11/2017), but the train ended up in Talkeetna where we then had an hour ride to Anchorage. We found out that NCL saved around $90 pp and the majority of our 40+ people on our bus were very unhappy about this. Ironically, NCL is still advertising the train ride all the way to Anchorage. Our "Alaska Guide" tour operators told us this has happened frequently and not just to our group.

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2 Comments
5 out of 5

wonderful alaskan cruise by stormin26306

Verified Review
/ Sail Date: / Traveled As: Couple

Our booking process was made very easy by kirchelle our agent. We had a fantastic time in Alaska and would defiantly recommend this trip. Thanks to for making this easy and a wonderful vacation.

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1 Comment
4.2 out of 5

A great itinerary by kristilh

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The itinerary was great. We arrived in all of the ports on time or early, which was really nice. Would definitely recommend getting a balcony. There's so much to see as you're sailing, it was nice to do that from my own cabin/balcony.

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4.8 out of 5

Great trip to Alaska including the land portion. by alfordpa

Verified Review
/ Sail Date: / Traveled As: Couple

The only complaint is the Garden Café was always crowded and by the time you found a seat, your food was cold. Very disappointing for this trip. This was our 2nd time on the Jewel. We have sailed on the Pearl twice and Pride of America and the Star. Really like Freestyle Dinning.

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3.8 out of 5

Awesome Alaskan Adventure by UBP4Me

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Loved the size of the Jewel, but it did limit the restaurant and entertainment options found on larger, newer ships. But, cruise was more about the beauty of Alaska than about the ship itself. Great itinerary and loved the ports of call. Be sure to take advantage of all the locally-run excursions (not the NCL tours with the throngs of fellow passengers!). While we were a little disappointed by the food and entertainment, it will go down as one of our favorite vacations!

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3.7 out of 5

Had a great time! by RAssaid

Sail Date: / Traveled As: Couple

Ship was beautiful. Captain was excellent. Hotel Captain was excellent. Food was wonderful. Too many kids.

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3.8 out of 5

Alaska Cruise by HethieP

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Alaska was amazing and we had a good time on our first cruise. I highly recommend cruising to Alaska but I would only recommend the Norwegian Jewel with reservations. The ship itself is okay - a bit tired and out dated but the staff were friendly and helpful and it was very clean. I thought the gym and spa were great but the push to buy their products was annoying. Food was a hit or miss and I wished there were more fresh/healthy options. The french restaurant was by far the best. The kids weren't impressed with the kids club (too babyish for our 7, 10 & 12 yr olds) but the card room and shows were fun and they loved the freedom they had to explore.

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4.3 out of 5

Alaska Cruise Tour by egorham

Verified Review
/ Sail Date: / Traveled As: Couple

we would cruise on the Jewel again. The cruise tour was well orgainzed and we saw a lot of Alaaska, particularly Denali. I have already recommended the cruise tour to many friends.

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Was this review helpful? 4
2 Comments
3.4 out of 5

Bad experience booking with by jenyliu

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Not worth the price I paid, everything was not organized, no formal nights, not many things to do, was boring.

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3 Comments
4.4 out of 5

Wonderful Cruise, but watch out! by turtlebot

Sail Date: / Traveled As: Family (young children)

Cruise itself is great, but beware! They will con you out of your money for upgrades.

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1 Comment
5 out of 5

Excellent in every way! Service,... by dsorel

Sail Date: /

Excellent in every way! Service, clean ship, amazing views and lot's of fun! Hubbard Glacier was the highlight of this trip! Thanks Norwegian! See you again!

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4.7 out of 5

Great Ship! Great Ports! Great view from the ship at all times! by baronsbest

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Great ship. We had no time to explore Seward after bus ride from Anchorage. Entertainment was either great or poor. Hoped for more musical entertainment besides the bars. Good food. Great staff! Excellent cruise.

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Was this review helpful? 4
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