Norwegian Jewel Reviews

3.7 out of 5

219 reviews

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1 out of 5

Your cancellation policy sucks by MaureenBooth

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The cruise itself was great but my daugher and her husband couldn't make it at the last minute.  I had paid for the cruise and I had two granddaughters who were willing to go in their place.  Your representatives refused to allow that because it was not "company policy" to change the names on the room.  It was totally paid for and it was a cruise in celebration of our 50th wedding anniversary so having another family member there would have been nice.  How hard is it to change the name of a client on a computer?  But no, it is "company policy".  It makes no sense to me or anyone else I have discussed this with that since I had paid for the room and wasn't trying to do anything illegial or unethical to the cruise line that we could not invite someone else to take the place of the person on the listing.  It makes no sense whatsoever!  If I was trying to screw the cruise line that would be one thing, but all I wanted to do was to get another person from my own family to come on a cruise that was already paid for and looked forward to.

I will not be using Norwegian Cruise Line again and I am telling anyone who asks me not to use you as well.  Your motto on the phone was "Customer satisfaction is our top priority."  Well, in my case, there was no customer satisfaction at all.  

 

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7 Comments
3 out of 5

Disappointing by KareninVegas

Verified Review
/ Sail Date: / Traveled As: Couple

We brought a couple that had never been on a cruise before and, although we were disappointed, we didn't let hem know.  Reasons:

1. Just not quite there.  Examples:  Food in Azura the first night wasn't up to your past standards.  Overcooked, dry flounder - no sauce - a couple of limp arugula leaves on top. Others at the table were not impressed.   Service was slow, even tho the restaurant was not full, preventing us from getting to the show on time. No coffee refills. Food in Moderno was barely OK. Latitudes "party" was one glass of wine and a couple of cheese squares.  Room was not dusted when we arrived, and we asked for extra coffee packets when we got in.  Coffee pot was GREAT and we thank you for that, but she never replaced packets for the rest of the trip or refilled the ice bucket at night. We had to go out looking for those items when we returned to the room at night.  All of these things, taken together, were disappointing.

2. Staff was very friendly wherever we went on the ship.

3.  There must be a way to coordinate so two ships aren't disgorging passengers at once.  We have cruised on Norwegian many times and have chosen it because it is smaller, but we ended up in Vancouver getting off with all the passengers on Ruby Princess.  A total mess.

4.  The shows aren't much fun anymore.  The comic/magician the last nite was fun, but what happened to the great shows you used to have?

5.  Then there is room service and the charge for that....Norwegian is just not fun anymore.

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1 Comment
5 out of 5

Excellent Experience by NCLaccount9950

Verified Review
/ Sail Date: / Traveled As: Family (older children)

This was our very first cruise and we thoroughly enjoyed it.  Everything went like clockwork from getting checked in and on-board to disembarking at the end of our cruise.  We especially enjoyed our waiter in Tsar's Palace, Raja, who was very personable and always trying to make dinner fun.  He remembered us from day one, and we began asking to be seated in his area. Mark was our steward, and he was always helpful and available.  He too remembered our names from day 1.  Our room was always clean, and we especially looked forward to the towel animals each evening.  The shows in the Stardust Theater were fabulous!  We enjoyed the Band on the Run performances, Tina Turner tribute, the Acrobatics, and the magician very much.  The Norwegian booking agents were extremely helpful in getting us a fantastic cabin.  We truly appreciated their help.  We will likely book our next cruise on Norwegian and will recommend them to friends. Thank you for a fantastic experience.

 

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1 Comment
5 out of 5

Magnificent Cruise by PBSHO

Verified Review
/ Sail Date: / Traveled As: Couple

Norwegian Jewel is a beautiful ship. Even though it is older, it is kept super clean and everything is in good shape. Crew is fantastic from the Captain to hotel services. Entertainment was very enjoyable and food was good. They could use a little more seating in Garden Cafe but always found a seat, just took a few minutes. You have the option of eating in the other restaurants and no problem with seating there. A wonderful cruise, Thank You Norwegian!

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3.6 out of 5

Beautiful scenery, wonderful people, great trip by deebanderson

Verified Review
/ Sail Date: / Traveled As: Couple

We so enjoyed our first-ever cruise. Everything and everyone on board made the trip so special. The only negative was the high cost of the shore excursions. They were tremendously expensive for what they offered. We can't recommend Norwegian, your staff and "Freestyle Cruising" enough to our friends.

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3 Comments
2.9 out of 5

Disappointing Cruise by FirstCruiseinAu

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Overall I will not be going on the Norwegian Jewel again. While the standard for food may be lower in Australia, I don’t think cold food and food that was cooked hours ago is acceptable to be served anywhere, whether it’s the buffet or main dining rooms.

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6 Comments
4.2 out of 5

Very nice Alaskan cruise by anasanav

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I am happy with my cruise experience. It was nice to be away from busy stressful routine and be pampered for a week. Sometimes this matters more than visiting or seeing. I just loved the friendly smily staff and all the entertainment and effort they put forth to make us feel at home and we truly called it a welcome home when coming back from walking all day in the cold.

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1 Comment
4.9 out of 5

Fantastic Alaskan Cruise by bridoering

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Wonderful trip. The crew was spectacular, the excursions we chose were a good fit for our family. I would highly recommend this trip. We all felt the Alaskan ports were similar. It's the excursions at each that made them fun.

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5 out of 5

Hottest Alaskan Cruise by maureengallaghe

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Dave, the cruise director was personable, fun and really made you feel at home. The staff always said hello and asked if they could help. My steward went out of his way to compliment me and ask about my day. Everything flowed nicely. There was something going on all the time, shows, music, games, and non-stop food options. I was traveling by myself, but never felt alone. Looking forward to going on my next cruise.

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4 out of 5

Great crew by valmal17

Verified Review
/ Sail Date: / Traveled As: Couple

The crew on the ship are fantastic! They are super friendly and helpful. They'll always take a moment to stop and speak with you, even if just to ask you about your day. And that's how the whole staff acts from the chefs to the stateroom maintenance to the spa workers.  They're all really friendly. 

 

There are a few things that Norwegian could do a little better at. The food at the regular dining areas were just ok. The food at the specially restaurants was really amazing. I would have also appreciated some better entertainment geared towards my age group. There were only 2 movie channels and a couple movie nights. The channels often re-aired some of the same movies multiple times. Charging less for the activities they do have would also be beneficial. 

 

Overall the trip was great. The locations and shore excursions were lots of fun and there were a lot of options. I saw everything I wanted to see and more onboard and onshore. I would highly recommend this cruise to others. 

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3.4 out of 5

Nice but not great by trees4two

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The glaciers were the best part. I wouldn't advise anyone to cruise this area this late in the season. Too rainy and the ports were mainly small and poor.

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1 Comment
5 out of 5

Fabulous Alaska Sawyer Glacier (Seattle Roundtrip) by wtm0424

Verified Review
/ Sail Date: / Traveled As: Couple

Loved this cruise on the Norwegian Jewel.  The best excursion by far was the Whale watching and Mendenhall Glacier.  We saw several Humpbacks and saw one breach 4 times!  We also enjoyed the train ride in Skagway and walking around there and in Ketchikan.  

 

We loved the Jewel and had would recommend a starboard balcony cabin to catch all of the beautiful scenery and many photo ops. The staff on the Jewel were friendly and helpful.  Choice of eating venues and quality of food was excellent compared to other cruise lines we've been on.  

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4 out of 5

Overall, a great trip by king41636780

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Overall, I enjoyed my 7-day cruise on the Norwegian Jewel.  I’ve cruised many times before on at least three other cruise lines.  For the most part, this was comparable to the others.  The ship was beautiful and clean, the staff was friendly, knowledgeable, and helpful.  The Jewel is one of the smaller ships in the fleet and I find that I enjoy them more than the larger ones.  On the smaller ships the crew is more cohesive and personable.  And you see them more often so they learn your names and they almost become friends. Larger ships are more impersonal.

 

The activities and entertainment was wonderful.  Our favorite band was The Temperature.  Loved the White Hot Party.  Went to a couple of shows.  They were good but similar in that the company seemed to made up of singers, a few dancers, and some awesome acrobats.  All in all they were enjoyable even though I saw some of the same acrobatic tricks twice.  They were just as thrilling the second time.

 

One place Norwegian needs help is with technology.  I found their website difficult to navigate and not as informative as it could have been.  The itinerary was incomplete.  Online, the departure time on one of the days was missing and I booked a tour through an outside company that I thought would fit the schedule.  Once on the ship, I learned that the ship was departing before my tour ended.  I had to frantically call the tour company to re-schedule, paying over $100 for a ship-to-shore phone call.  Another problem was the Norwegian app.  I was so excited to have the ship’s activity schedule at my fingertips.  But after the 2nd day, I didn’t use it because it had errors and missing information.  The hardcopy schedule delivered to my room every night was more accurate.  The online schedule should have been the most accurate because it can be updated at any time.  Seemed as though no one was doing that, so it was very static and unreliable.  That was a missed opportunity.

 

The food was OK; I’ve had better on cruise ships.  I like the “freestyle dining” on Norwegian so you’re not assigned to a dining room and a table.  Occasionally there would be a dish or a dessert that was wonderful.  But overall I’d give the food a 6.  Only went to one specialty restaurant—the Brazilian one (name escapes me).  The food there was excellent!!!

 

If the price is right, I would take another Norwegian cruise.

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4.6 out of 5

The Homecoming by FunAtSea53

Sail Date: / Traveled As: Family (older children)

A cruise to Alaska on NCL had all the excitement and nervousness associated with returning to Alaska where my wife and I began our marriage 38 years ago and looking forward to sharing it with our 2 grown daughters. Nervousness, brought on by sailing NCL opposed to 'Brand X' who we exclusively had cruised extensively prior. Embarkation was a disaster in Seattle as shore-side management failed to staff appropriately resulting in close to 3 hours to get checked in. We began to question why we had chosen NCL and were wishing for a do-over. That's the only regret we were to have the entire trip. NCL exceeded our expectations from the outstanding food (did I mention No Waiting ever at any restaurant), or our Attentive Cabin Steward who made very comfortable the mediocre bed accommodations that our grown daughters had to share and our daily refrigerator needs. The wait staff not only helped you to enjoy the experience but they behaved as though they enjoyed being there as well; that it wasn't just a job. Entertainment was excellent but the real jewel was a hidden gem named LEO who made a point of learning your name and greeted you every time you joined the bar area that he was performing. Needless to say; standing room only when he performed and everyone felt like they were the guest of honor. A couple said they FB stalk him and have sailed 5 times with him. I wouldn't discount us doing something similar. Alaska stands on her own. Nothing to add but go explore and enjoy it all. Disembarkation was the most orderly and free of confusion we have ever experienced. Great job to the staff for the smooth operation. If you are looking to see Alaska for the first time or the umpteenth and have never tried NCL - Give it a go!! ACES IN MY BOOK! See you soon.

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5 out of 5

Excellent in all the aspects thanks by sparatore

Verified Review
/ Sail Date: / Traveled As: Couple

Nothing bad to say the organization and conduct of the cruise has been simply perfect. Crew has shown a professional skill the is rare to find around. As I am an old Merchant Navy Captain, former Navy Seal, and actual Experimental Flight Test Engineer, professionalism is one of the first things I am going to look for in any activity of my life.

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1 out of 5

Jackie's Review of the Alaska Sawyer Glacier 7-Night Cruise by drjlcox

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I loved everything about this cruise.  I had some reservations since I prefer the sun and beach, but the sights we saw were beautiful and breath-taking!  No doubt that I recommend everyone should see Alaska at least once.

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9 Comments
4 out of 5

First time Cruise by Cruiser36693507

Verified Review
/ Sail Date: / Traveled As: Couple

Our dining room experience in the Azura Restaurant and Tsar's Palace were both excellent.  The food was gourmet, delicious, and excellent service.  The food in the Garden Café was certainly a world-wide variety and the buffet should have appealed to the passengers of every nation.  The staff went out of their way to provide  friendly and gracious service.

Our stateroom was clean and our steward was friendly and very anxious to be helpful.

 

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4 out of 5

Bathroom Problem by Wigginsme

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The Alaska Cruise was wonderful, however I had a couple of mishaps. For one I was very disappointed with the bathroom.  My husband is 6'2 and he was very uncomfortable in the bathroom where his knee where against the wall.  Twice the bathroom stop working on the line we were on due to someone blocking the line.  I had to report it twice. Other than that the Alaska Cruise was wonderful.

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2 Comments
5 out of 5

Beautiful! by khenkel

Verified Review
/ Sail Date: / Traveled As: Couple

I have sailed with Norwegian before and was just as happy this time as last. I love the laid-back atmosphere and the chance to do whatever I want with the freestyle cruising. 

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5 out of 5

Great Vacation by kritterann23

Verified Review
/ Sail Date: / Traveled As: Couple

This was a great cruise, I would highly recommend it (on any cruise line) it is one of those things you just have to experience it fully appreciate it.

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