Norwegian Jewel Reviews

3.7 out of 5

174 reviews

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4.2 out of 5

Very nice Alaskan cruise by anasanav

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I am happy with my cruise experience. It was nice to be away from busy stressful routine and be pampered for a week. Sometimes this matters more than visiting or seeing. I just loved the friendly smily staff and all the entertainment and effort they put forth to make us feel at home and we truly called it a welcome home when coming back from walking all day in the cold.

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3.6 out of 5

Beautiful scenery, wonderful people, great trip by deebanderson

Verified Review
/ Sail Date: / Traveled As: Couple

We so enjoyed our first-ever cruise. Everything and everyone on board made the trip so special. The only negative was the high cost of the shore excursions. They were tremendously expensive for what they offered. We can't recommend Norwegian, your staff and "Freestyle Cruising" enough to our friends.

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3 Comments
2.9 out of 5

Disappointing Cruise by FirstCruiseinAu

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/ Sail Date: / Traveled As: Family (older children)

Overall I will not be going on the Norwegian Jewel again. While the standard for food may be lower in Australia, I don’t think cold food and food that was cooked hours ago is acceptable to be served anywhere, whether it’s the buffet or main dining rooms.

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6 Comments
5 out of 5

Hottest Alaskan Cruise by maureengallaghe

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/ Sail Date: / Traveled As: Singles/Friends

Dave, the cruise director was personable, fun and really made you feel at home. The staff always said hello and asked if they could help. My steward went out of his way to compliment me and ask about my day. Everything flowed nicely. There was something going on all the time, shows, music, games, and non-stop food options. I was traveling by myself, but never felt alone. Looking forward to going on my next cruise.

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3.4 out of 5

Nice but not great by trees4two

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/ Sail Date: / Traveled As: Singles/Friends

The glaciers were the best part. I wouldn't advise anyone to cruise this area this late in the season. Too rainy and the ports were mainly small and poor.

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4.6 out of 5

The Homecoming by FunAtSea53

Sail Date: / Traveled As: Family (older children)

A cruise to Alaska on NCL had all the excitement and nervousness associated with returning to Alaska where my wife and I began our marriage 38 years ago and looking forward to sharing it with our 2 grown daughters. Nervousness, brought on by sailing NCL opposed to 'Brand X' who we exclusively had cruised extensively prior. Embarkation was a disaster in Seattle as shore-side management failed to staff appropriately resulting in close to 3 hours to get checked in. We began to question why we had chosen NCL and were wishing for a do-over. That's the only regret we were to have the entire trip. NCL exceeded our expectations from the outstanding food (did I mention No Waiting ever at any restaurant), or our Attentive Cabin Steward who made very comfortable the mediocre bed accommodations that our grown daughters had to share and our daily refrigerator needs. The wait staff not only helped you to enjoy the experience but they behaved as though they enjoyed being there as well; that it wasn't just a job. Entertainment was excellent but the real jewel was a hidden gem named LEO who made a point of learning your name and greeted you every time you joined the bar area that he was performing. Needless to say; standing room only when he performed and everyone felt like they were the guest of honor. A couple said they FB stalk him and have sailed 5 times with him. I wouldn't discount us doing something similar. Alaska stands on her own. Nothing to add but go explore and enjoy it all. Disembarkation was the most orderly and free of confusion we have ever experienced. Great job to the staff for the smooth operation. If you are looking to see Alaska for the first time or the umpteenth and have never tried NCL - Give it a go!! ACES IN MY BOOK! See you soon.

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5 out of 5

Excellent in all the aspects thanks by sparatore

Verified Review
/ Sail Date: / Traveled As: Couple

Nothing bad to say the organization and conduct of the cruise has been simply perfect. Crew has shown a professional skill the is rare to find around. As I am an old Merchant Navy Captain, former Navy Seal, and actual Experimental Flight Test Engineer, professionalism is one of the first things I am going to look for in any activity of my life.

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5 out of 5

Awesome Trip! by birdie2717

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/ Sail Date: / Traveled As: Couple

We would recommend this trip. The scenery was stunning!

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3 Comments
3.9 out of 5

Great trip, good variety of ports by mdlafond

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/ Sail Date: / Traveled As: Couple

We chose this vacation for ports of call and timing, had a great time. Port of Vancouver dropped the ball on getting everyone on board in a timely fashion. After speaking with other guests that have used this port before their experiences have been repeated each time. Unless we get word that the service has improved I will not use the Port of Vancouver again. In 15 different embarkation this was by far the worst. There were Platinum members that also waited up to two hours.

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3.8 out of 5

Alaska Cruise by HethieP

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/ Sail Date: / Traveled As: Family (young children)

Alaska was amazing and we had a good time on our first cruise. I highly recommend cruising to Alaska but I would only recommend the Norwegian Jewel with reservations. The ship itself is okay - a bit tired and out dated but the staff were friendly and helpful and it was very clean. I thought the gym and spa were great but the push to buy their products was annoying. Food was a hit or miss and I wished there were more fresh/healthy options. The french restaurant was by far the best. The kids weren't impressed with the kids club (too babyish for our 7, 10 & 12 yr olds) but the card room and shows were fun and they loved the freedom they had to explore.

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3.7 out of 5

Relaxing Trip. by smcalhoon459

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/ Sail Date: / Traveled As: Couple

Overall a relaxing cruise. Friendly and relaxed crew and passengers. Food quality and restaurant service was generally below par except for Cagney's and Le Bistro. Staterooms need upgrading but are clean and comfortable. On-board retailing was overdone. Ports have become too commercial and lost some of their charm, too bad. But, Alaska is still incredibly beautiful.

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4.6 out of 5

Alaska was .more than expected. by maderj

Verified Review
/ Sail Date: / Traveled As: Couple

Alaska has been on our bucket list. We decided to cruise Alaska for our 50th Anniversary. What a beautiful part of our country. Excellent opportunity to see whales, moose, eagles and lots of Alaskan wildlife.

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Was this review helpful? 9
4.4 out of 5

Nice ship. Captain very personable. by mmdiggs

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/ Sail Date: / Traveled As: Couple

Nice sized ship. Great ports. This itinerary gives you less tie in each port but brings you back to Seattle. I though it was perfect. Would love a bit more time in the Glacier Bay.

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5 out of 5

Alaskan Trip on the Jewel by bakerpatty

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/ Sail Date: / Traveled As: Family (older children)

The best thing I can say about the cruise is that once we left the ship we talked for 3 days about wishing we were back on the ship and doing the cruise again!

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1 Comment
5 out of 5

Excellent Alaska Cruise by jimintemecula

Sail Date: / Traveled As: Couple

We really enjoyed this cruise. The ports were all fun, the 2 days cruising glacier bay and the hubbard glacier were truly awe inspiring. There was not a single thing we would have wanted differently. The staff of the Jewel are all tremendous. The ship is older, but clean and very well maintained.

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3 Comments
5 out of 5

We just returned from the... by pmoravec99

Sail Date: /

We just returned from the 14 day cruisetour. It was the best vacation we have ever taken. Arrived in Fairbanks on Saturday and toured on our own till Tuesday when we hooked up with the tour. Spent one night in Fairbanks, two in Denali, one in Anchorage and two in Homer. Then boarded ship in Seward. Spent overnight in Vancouver before flying home. Love NCL and Jewel was great. Would do again!!

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5 Comments
5 out of 5

So far so good! Just embarked... by ricksmate

Sail Date: /

So far so good! Just embarked NCL Jewel in Vancouver and although very busy was seamless. Looking forward to a great week. So far Bruno, Orlando and Anna have been fantastic. Lunch at Moderno was awesome. How do you not begin a cruise with a drink: Mr Worldwide and a shrimp cocktail!

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3 Comments
2.6 out of 5

Unhappy Experience by WondaJones

Sail Date: / Traveled As: Couple

Unless you are a drinker and gambler then I wouldn't take this cruise line. this cruise line is not child friendly (need more child activities at a reduce price).

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Was this review helpful? 9
4.5 out of 5

nice ship, great cruise by d0nk1r54928588

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/ Sail Date: / Traveled As: Singles/Friends

the cruise was excellent but the survey needs work.

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4.5 out of 5

Fantastic Ship, Weather, Itinerary, and a wonderful cruise/land experience on the NCL Jewel by TDHNJ

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed this cruise. The itinerary kept us busy and gave us plenty to see and do. We also chose the land portion (Alyeska and Train) portion that gave us a stopover on day 1 at the Alyeska Resort (wonderful), where we had dinner at the top of the mountain in the restaurant, Seven Glaciers. We then stopped for a little over 2 days in Denali, with our stay located at the Denali Park Village (cabins, hotel rooms). I was okay with this location as it was conveniently located just a short ride to Denali Park. We then had a Deluxe Dome Train Ride to Talkeetna that offered many wonderful views of Denali Park (yes, for 3 days in a row, we saw the top of Denali). My biggest issue is that NCL advertised the train ride ending up in Anchorage (we booked in 11/2017), but the train ended up in Talkeetna where we then had an hour ride to Anchorage. We found out that NCL saved around $90 pp and the majority of our 40+ people on our bus were very unhappy about this. Ironically, NCL is still advertising the train ride all the way to Anchorage. Our "Alaska Guide" tour operators told us this has happened frequently and not just to our group.

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2 Comments