2034 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (538)
  • (620)
  • (611)
  • (161)
  • (104)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
4 out of 5

Relaxing atmosphere by patricia444

Verified Review
/ Sail Date: / Traveled As: Couple

<p>The food and service was great and the ports of call, San Francisco and Victoria BC, were really fun. I LOVED the spa package and found it very relaxing to get away whenever I needed a break from the festivities. Even though this was a "full" cruise, it didn&#39;t seem crowded and the staff was very pleasant and helpful. I really liked the Yoga class that was offered most mornings and the Cardio Dance Class. I didn&#39;t mind paying for the Yoga class and would have happily paid for the Cardio Dance class had it been a full hour - I wasn&#39;t that fond of having it at The Fyzz Lounge as it seemed a little awkward. Tsars was such a lovely place to dine I would have had every meal there, but we did try the specialty dining as well; Cagney&#39;s for steak one night (yum!) and LeBistro, which had a great menu and a really cozy vibe. The Jewel is one of the older ships and it seemed a bit dated at times, but I found the size quite charming and easy to navigate with plenty of variety for everyone in our group of 4.</p>

Read full review

Was this review helpful? 6
4 out of 5

Staff were great by mendozajudy

Verified Review
/ Sail Date: / Traveled As: Couple

<p>Mostly Elder folks. Cruise ship is for Elderly folks. we are the youngest cruiser in the group. Had a great time with my wife spending our honeymoon. Staff/crew were excellent. Food is good. Sumptuous meal every time. Enjoyed also the entertainment. Had no issues with Embarkation and Disembarkation.</p>

Read full review

Was this review helpful? 9
3 out of 5

Disappointing by KareninVegas

Verified Review
/ Sail Date: / Traveled As: Couple

<p>We brought a couple that had never been on a cruise before and, although we were disappointed, we didn&#39;t let hem know.  Reasons:</p> <p>1. Just not quite there.  Examples:  Food in Azura the first night wasn&#39;t up to your past standards.  Overcooked, dry flounder - no sauce - a couple of limp arugula leaves on top. Others at the table were not impressed.   Service was slow, even tho the restaurant was not full, preventing us from getting to the show on time. No coffee refills. Food in Moderno was barely OK. Latitudes "party" was one glass of wine and a couple of cheese squares.  Room was not dusted when we arrived, and we asked for extra coffee packets when we got in.  Coffee pot was GREAT and we thank you for that, but she never replaced packets for the rest of the trip or refilled the ice bucket at night. We had to go out looking for those items when we returned to the room at night.  All of these things, taken together, were disappointing.</p> <p>2. Staff was very friendly wherever we went on the ship.</p> <p>3.  There must be a way to coordinate so two ships aren&#39;t disgorging passengers at once.  We have cruised on Norwegian many times and have chosen it because it is smaller, but we ended up in Vancouver getting off with all the passengers on Ruby Princess.  A total mess.</p> <p>4.  The shows aren&#39;t much fun anymore.  The comic/magician the last nite was fun, but what happened to the great shows you used to have?</p> <p>5.  Then there is room service and the charge for that....Norwegian is just not fun anymore.</p>

Read full review

Was this review helpful? 6
1 Comment
1 out of 5

NCL is the Worst cruise I've ever taken by cctrn821

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>The best part of the cruise was the entertainment, which was outstanding. Everything else was the worst I&#39;ve ever experienced and I will never cruise with NCL again. The food was substandard, the ship was dirty and not maintained, and there was virtually no service. Their drink packages do not include bottled water or specialty coffee, which is the very first I&#39;ve come across in 20+ cruises. I think k this is very pretty!! The staff is NOT very friendly with the exception of my cabin steward who was wonderful. I dined in a variety of strings and was disappointed. The only area that was decent dining was chin chin. Even carnival cruises surpassed NCL by a mile. The ship is in need of repair. Public bathrooms were discussing dirty. It took 2 hours to disembark and I missed my plane. I couldn&#39;t have been more disappointed!!</p>

Read full review

Was this review helpful? 4
2 Comments
1 out of 5

Your cancellation policy sucks by MaureenBooth

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>The cruise itself was great but my daugher and her husband couldn&#39;t make it at the last minute.  I had paid for the cruise and I had two granddaughters who were willing to go in their place.  Your representatives refused to allow that because it was not "company policy" to change the names on the room.  It was totally paid for and it was a cruise in celebration of our 50th wedding anniversary so having another family member there would have been nice.  How hard is it to change the name of a client on a computer?  But no, it is "company policy".  It makes no sense to me or anyone else I have discussed this with that since I had paid for the room and wasn&#39;t trying to do anything illegial or unethical to the cruise line that we could not invite someone else to take the place of the person on the listing.  It makes no sense whatsoever!  If I was trying to screw the cruise line that would be one thing, but all I wanted to do was to get another person from my own family to come on a cruise that was already paid for and looked forward to.</p> <p>I will not be using Norwegian Cruise Line again and I am telling anyone who asks me not to use you as well.  Your motto on the phone was "Customer satisfaction is our top priority."  Well, in my case, there was no customer satisfaction at all.  </p> <p> </p>

Read full review

Was this review helpful? 8
7 Comments
4 out of 5

Wonderful Late Spring Get Away by sheilakparra

Verified Review
/ Sail Date: / Traveled As: Couple

<p>Norwegian is a wonderful cruise line, my husband and I have sailed with them numerous times and have never been disappointed.  This was our second time cruising the Mexican Rivera and will probably be our last.  The second stop on the cruise was in such a poor area and the beach tour we did went thought a dirty, extremely poor area and wasn&#39;t what I expected.  Recommend Norwegian, just not this route. </p>

Read full review

Was this review helpful? 6
3 Comments
2 out of 5

Overall poor customer service by lchope

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

<p>Overall the customer service was deplorable, the basic response to any complaint was who cares.  The food was average at best and the specialty restaurants only serve a variation of the main dining.  The mini-suite was very small compared to previous cruises that I have taken.  Bottled water was another issue, I spent almost $80.00 for two for a week&#39;s worth of water, highway robbery.  The general staff were friendly, the wait staff in the restaurants were not.</p>

Read full review

Was this review helpful? 4
1 Comment
3 out of 5

A very fun trip by sguidi

Verified Review
/ Sail Date: / Traveled As: Couple

<p>This is the 5 th Mexican cruise for us, You will NOT go hungry. Some places to eat are better than others, by far! For some reason on this cruise the employees did not seem as happy as they do on other cruise lines. The ship is older and the entertainment is not as good as other lines i have been on. Bingo prizes are much smaller than other cruises. I believe they use Bingo to make up a lot of profit for them. The pool was closed 2 times due to "accidents", and that was unfortunate. But for the price i would do it again noting what i said above.</p> <p><img class="img-responsive" id="4164c847e8f9a3775fe967fcf15dc1da" src="/images/reviews/temp/4164c847e8f9a3775fe967fcf15dc1da.jpeg" /></p> <p><img class="img-responsive" id="bbe5bcb3dfefec3fded7f65be35a5e64" src="/images/reviews/temp/bbe5bcb3dfefec3fded7f65be35a5e64.jpeg" /></p> <p> </p>

Read full review

Was this review helpful? 2
4 out of 5

Anniversary Cruise by racheloki810

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

<p>What a great way to see Mexico for the first time!  A great way to celebrate our anniversary, too. Warm and caring employees, good food and great excursions. Lots of activities to keep you busy on sea days.  Fun and exciting nightly shows.</p>

Read full review

Was this review helpful? 9
3 out of 5

A nice little cruise. by drpritchard2003

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>We chose this cruise for two reasons: It left from our home port of San Pedro Ca. and it was a Haven cruise with Norwegian Cruise lines. The Haven is very nice. This ships Haven does not have the Haven restaurant Or lounge with the bar.  It is still a great setting for cruising. We have done this Itinerary many times so there is little that is new. Cabo and Puerto Vallarta are wonderful stops. Mazatlan is nice but the shopping and sights are far from where the ship docks.</p>

Read full review

Was this review helpful? 5
5 out of 5

Very relaxing week by nealb1051

Verified Review
/ Sail Date: / Traveled As: Couple

<p>The evening entertainment was great, as always. The service is fantastic.</p> <p>Main dining cutbacks is my only critique. (No lobster night). Embarcation was very slow.</p> <p> </p>

Read full review

Was this review helpful? 3
3 out of 5

Beautiful ship worthy of Jewel Name BUT by mauime123

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>My first NCL in over 20 years. The interior design of common areas was beautiful.  Awe inspiring art everywhere you looked, in the construction design, murals, glass, and furnishings BUT whomever planned the only pool deck area is way, way off base.  Noisey is the only word in the afternoons for that area.  Bands played excessively loud in the center area from 1-4 every day even port days!  If they had  placed the band at one end or the other or on the open floor above, it could have been enjoyable. And one pool bar-b-que or two is plenty but every day?  Huge  barby cookers, 3, lit up near bar giving off smoke every afternoon also?</p> <p> </p> <p>Dinner hostesses could be a little offensive, not helpful when some of our party arrived minutes later to find their table!  Overworked probably. </p> <p> </p> <p>Entertainment was good but disappointed there was no magician act! Can&#39;t have everything.</p> <p> </p> <p>We all commended on hard beds and very flat soft pillows.  They need to improve there. </p> <p> </p> <p><img alt="Crying" src="https://cruiseline.com/images/emoticon-7.png" /></p>

Read full review

Was this review helpful? 4
1 out of 5

If I didn't have to rate it I would be happier. by 1gr8life

Verified Review
/ Sail Date: / Traveled As: Couple

<p>Never got food together for my allergies for 4 days.  Did not eat but a salad for 2 days and did not eat for the other two other than MY bread and other things I brought on. If it was in the package , then they couldn&#39;t figure out how to change it.  </p> <p>Bed kept coming apart. Took 4 days to finally get it together and to stay.I went between the bed twice. Hurting my neck and shoulder area, causing a migrane which I was in bed for two days due to the problem with the beds. Had to spend over 300.00 to get a massage to work out the problem the separation of the beds caused.</p> <p>Other than 4 people on the cruise , NO ONE had accountablity for getting things done They lost the ice packs I brought on for medical and food needed off the ship. Room service blamed it on the room attendant who had told us HE was NOT allowed to take them. CALL ROOM SERVICE and they said THEY didn&#39;t take them. Finally they found them TWO HOURS AFTER we wanted to get off the ship. Then on SATURDAY WHILE AT SEA... I get a phone call at 7:15 "Mame do you need your ice packs?"  Really, where am I going I am at SEA!! </p> <p>Hubby went down to get a piece of MY bread toasted because I had not eaten in two days, due to the bed deparation causing a migrane and nausea. IT TOOK ALMOST 45 minutes to get MY BREAD. The maitre d IGNORED my hubby when he tried to find out where it was, and then brought it down WITHOUT TOASTING IT.  IT TOOK ANOTHER 15 minutes!!  By then it was not wanted and cold.</p> <p>Cannot get water with drink packaages. Only this HORRIBLE cruise line does this. Better cruise lines like Royal, Celebrity GIVE YOU WATER as well so you don&#39;t have tons of drunken stupid people on board. You can only get alcohol and soda.  As a vegan who is allergic to GLUTEN ,DAIRY and so many other things I GOT NOTHING TO DRINK unless I PAID FOR IT.  WATER is 2 for 7.95 and they are SMALL!</p> <p>$7.95 for room service?  Unbelieveable.</p> <p>Never had lobster, shrimp or any other specialty type of food offered on the menu. Low class ship, worse food ever, and my husband willl eat anything and he said the buffet was low quality and the restaurants were low quality or MEDIOCRE at best.</p> <p>I have been on 11 cruises this by far was the WORST EVER!!  EVEN COMPARED TO THE THREE DAY CARNIVAL CRUISE TO ENSENADA! I will make sure EVERYONE i know knows about the Norweigian Jewel and how they don&#39;t give a CRAP about any customer service. NEVER AGAIN!!!  NO OTHER SHIP goes into MAZATLAN!! IT IS A STEP DOWN from TIJUANA AND ENSENADA!!! .Horrible port ( goes with the horrible cruise) and  you spend THE MOST TIME IN MAZATLAN!!! </p> <p> Get rid of the port and spend more time in Cabo.... </p> <p> </p> <p>There is so much MORE that was TERRIBLE/ HRRIBLE CUSTMER SERVICE,  that it would take me a month to write all about it. I did... to the Cruise line itself.  THEY DO NOT CARE! Never got a response!</p>

Read full review

Was this review helpful? 8
7 Comments
5 out of 5

7 Day Mexican Riviera by longsranch

Verified Review
/ Sail Date: / Traveled As: Couple

<p>Great cruise. Dinner at Cagneys however was very poor. Seating service and food service was extremely slow, and food was mediocre.  Our cabin attendant, Dennis, was outstanding!!</p> <p> </p>

Read full review

Was this review helpful? 7
1 Comment
3 out of 5

2.5 stars. Good for first-time cruisers, not for those who have cruised before by vxvny

Verified Review
/ Sail Date: / Traveled As: Couple

<p>Pros: departing out of San Pedro was incredibly easy; ship was nice but older; easy to navigate the ship&#39;s decks.  Better ports than in Eastern Mexico; great experiences on excursions.</p> <p> </p> <p>Cons: service was mediocre compared to past NCL cruises and other lines; we found the staff to be forgetful or didn&#39;t want to be bothered; food overall was unimpressive, often bland or not warm. </p>

Read full review

Was this review helpful? 1
4 out of 5

As expected by jillfelice

Verified Review
/ Sail Date: / Traveled As: Couple

<p>The cabin was nice as was the service.  The only thing I was disappointed in was how much things have changed since my last NCL cruise.  They charge you for so many small things now, like a bandaid.  And room service.  And meals aren&#39;t open as long. It didn&#39;t feel like the "all inclusive" vibe I&#39;m used to from previous cruises.  </p>

Read full review

Was this review helpful? 2
4 Comments
5 out of 5

Spring cruise by SusanaMarie

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>My favorite part of the cruise was being able to relax and unwind.  The food was very good, the drink package and dinner packages were excellent and a very good value, and the ship was beautiful.   The entertainment was spectacular</p> <p>and the cabin very comfortable.</p>

Read full review

Was this review helpful? 8
4 out of 5

MEXICO CRUISE 2017 by kenw513

Verified Review
/ Sail Date: / Traveled As: Couple

<p>OVERALL, IT WAS A GREAT VACATION!.</p> <p> </p> <p>CHECK-IN AT SAN PEDRO WAS A DISASTER.  LOT OF CONFUSION AND LACK OF DIRECTIONS FROM NCL STAFF.  PROPERLY DISPLAYED SIGNS SHOWING WHERE TO GO WOULD HAVE BEEN A GREAT HELP.  STAFF PROVIDED LITTLE DIRECTION AND IN FACT SEEMED TO BE UNTRAINED.</p> <p> </p> <p>MEALS WERE GREAT!  SERVICE AT CAGNEY&#39;S WAS BAD ONE NIGHT OUT OF THREE.  TOOK OVER AN HOUR TO GET OUR ORDER, ON THE FIRST NIGHT.  STAFF WAS FRIENDLY BUT NOT OVERLY EFFICIENT.</p> <p> </p> <p>ALL PERSONNEL APPEARED FRIENDLY AND VERY POLITE.</p> <p> </p> <p>RECOMMEND THIS CRUISE.</p>

Read full review

Was this review helpful? 5
4 out of 5

Not what I expected by iventkat232

Verified Review
/ Sail Date: / Traveled As: Family (older children)

<p>I loved the activities on board but I wish there are more. Getting on board the lines are very long even though we are pre registered and Latitude members, I was getting hypoglycemic and when we got on board by the time we are getting some food the Garden café was closed and we are rushed for the mandatory drill. Next day morning I went to get some Cappaccino and was shocked to see that it is not complimentary, I have cruised about 12-13 times I have never paid for this before. Our room was quite spacious and comfortable - we got a junior suite. The vegetarian options for dining are very limited, even though they have Indian vegetarian in Garden Café the roti is hard and so is the poori. In Azura they had vegetarian Lasagna and they made Penne with Arbiata sauce which was tasty and spicy. Apart from that there are not many choices and to eat the same every other day is boring especially on a cruise. The daily trivia run by Shirley, Romerico and Beatrice is enjoyable. We enjoyed the game shows and the nightly shows were fantastic.</p>

Read full review

Was this review helpful? 7
4 out of 5

Great Cruise - Great Ship! by billvfitz

Verified Review
/ Sail Date: / Traveled As: Couple

<p>This was our second cruise on the NCL Jewel and we chose this cruise mainly because we could be on the Jewel again. Overall, the cruise was wonderful - we enjoyed good weather, the balcony cabin was roomy and was kept in top shape by our steward Dinkie.</p> <p> </p> <p>We enjoyed the food with the exception of very slow service in the Brazilian and Asian restaurants. Our meal at Cagney&#39;s steak house was top-notch. Many of our meals were at the Garden Cafe which provided a great assortment of well-prepared and tasty meals in a buffet setting.</p> <p> </p> <p>The ship&#39;s crew and staff were uniformly pleasant and always greeted us with a smile. They appeared to be genuinely happy with their jobs.</p> <p> </p> <p>The ports were OK - we enjoyed Mazatlan more than the others because of it&#39;s history and generally more appealing appearance. We also had a great tour of the petroglyphs (booked through Delta - not offered on the ship).</p> <p> </p> <p>The entertainment was top notch, especially the "show band" that provided live music in the main theater and other venues on the ship. There was a good mix of entertainment, games, demonstrations and shows.</p> <p> </p> <p>All in all, this was a great cruise!</p>

Read full review

Was this review helpful? 3