Good cruise that could have been better

Norwegian Jewel Cruise Review to Mexico

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

3.0 out of 5
Verified Review
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: April 17, 2016
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 9118
Traveled As: Singles/Friends
Reviewed: 1 year ago

The staff on ship were very friendly, courteous, and helpful.  The itinerary was good with a nice ratio of land and sea days.  The food was good.  The disappointment came with the on ship activities.  The majority of the scheduled activities required additional fees (lots of pricey bingo and "deal or no deal" games) or were looking to get additional fees after booking sessions for acupuncture demonstrations, feet/standing analysis seminars, various spa services to make you look younger seminars, art auctions, art raffles, poker and blackjack tournaments, etc.  There were very few activities that did not require additional fees, so it felt like the cruise line was constantly trying to get in your wallet while on board and it was kind of boring if you weren't shelling out more money on top of what you paid for the cruise and shore excursion, which was very disappointing.

Food and Dining

3 out of 5

Onboard Activities

1 out of 5
Lacking in the number of activities that didn't require additional fees.


3 out of 5

Service and Staff

5 out of 5
cabin steward was nice, but not very thorough

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
When we first arrived, we had to ask the cabin steward to touch up the mirrors. There were droplet of something sprayed on most of the mirrors and some type of hair grease on the mirror above the bed that he failed to remove. Didn't get our notice to change clocks on one of the nights that was supposed to be delivered to the room, ice bucket was not replenished on the last night, pieces of candy under the bed from previous passengers, the mid to upper shelves were not dusted, and the balcony had a hair tie from previous cruisers, previously wet dust bunny clusters, and a 2 foot long bird poop streak down the glass portion of the railing.

Ship Tip

Tsar's Restaurant had the quickest service and was never completely full. Was told that it has the same menu as Azure which is the other included in fare price restaurant. Teppanyaki restaurant- cook was friendly and had a good show, but the food was just okay. Not worth $30 plus gratuity p/p.

5 out of 5
Enjoyed Mexican outback and camel ride excursion. Lots of food and tequila tasting. Very friendly staff and our guide was great.
5 out of 5
Enjoyed Salsa and Salsa excursion. Made about 6 different salsas and made margaritas then learned the Salsa dance. Fun hosts and great service.
5 out of 5
Las Caletas hideaway excursion was enjoyable. Boat ride to it was a little long, but the crew was entertaining and made the trip back not seem so long. Lots of activities on the island and a huge spread of food at lunch. So much to do that it would have been good to have extra time there. Great staff on island and on boat.
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