good service, love cruising

Norwegian Jewel Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 7

Overall Rating:

3.0 out of 5
Sail Date: November 01, 2013
Ship: Norwegian Jewel
Cabin Type: Suite
Traveled As: Couple
Reviewed: 3 years ago
I like these ships, the lays out are fine, no problems at all with finding my way around. Clean well maintained public areas. Presents a fun atmoshere.

Food and Dining

3 out of 5
This varied greatly for me. Specialty dining was a pleasure. However I am gluten intolerant and could NOT communicate with main dinig room personnel. Once was handed off 6 times because no one wanted to take responsibility. The diet specialist was very difficult to communicate with when trying to pre-order.

Entertainment

3 out of 5
We like the bands scattered around,

Service and Staff

3 out of 5
Personnel very attentive, but difficulty in follow thru when there was an issue. Again, tendency to hand off the problem. Very polite.
Outstanding service in La Cucina restaurant. Manager and server Caroline went above and beyond to help us, went there 2x's because of this.Wish I could reward them better.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Loved, loved, loved the suites.

Pros: Free style dining, views, specialty dining rooms

Cons: while good, service not same quality as the Pearl, difficulty communicating with food specialist for gluten free diet in main dining rooms

Recommends Norwegian Jewel? Yes!

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