Worst cruise I have ever taken
Norwegian Jewel Cruise Review to Caribbean - Bahamas
Sail Date: March 31, 2012
Ship: Norwegian Jewel
Cabin Type: Inside
Traveled As: Couple
Reviewed: 5 years ago
Review SummaryIll start by saying that this, by far, was the worst cruise that I have ever been on. Not quite the worst vacation ever, including land vacations, but its close. I have sailed once with Costa and 6 times with RC, and this NCL cruise aboard the Jewel cannot hold a candle to these ships, let alone to any resort found along the Jersey and Delaware shore.
I basically feel as though I was ripped off. This ship tried to nickel and dime me the entire time I was there. Their free coffee tasted like *expletive deleted*. I heard from a frequent cruiser that the coffee is made from a concentrated syrup Perhaps you should just brew it, or at least get a better syrup. I may complain about coffee, but even the crummiest cup of coffee can be saved and made palatable with enough cream and sugar. This stuff barely even resembled coffee. You need to fix that because its really just unacceptable. I roast my own beans so if you need me to consult for you, track me down and Ill do just that, free of charge, I just want you to promise me that you will never ever serve something so horrible tasting again on your cruise ships to any human soul.
Oh yes, the nickel and diming. Juice costs money at the bars, I get that, but include something for your restaraunts. Even lemonade and fruit punch will do it. Anything besides unsweeted iced tea. They had free liquor tastings, but the whiskey tastings and martini tasting cost money? Explain that one to me. And what is the deal with it costing twenty bucks to play 2 games of bingo that last a max of 30 minutes, usually more like 15 minutes. Either double the bingo cards to make it last longer or halve the price.
And just some general suggestions, can you put some clocks in the staterooms and some more clocks around the ship? It will cost you the price of one balcony stateroom to buy digital red letter clocks for all the rooms. Another stateroom cost to buy trendy large clocks for the rest of the ship. People will be more likely to attend all your planned events if they know what time it is. For your private islands, you need more small tender ships. Waiting in line to get on or off the boat shouldnt take 30-45 minutes. On all my RC cruises it took no more than 10 minutes of waiting to get a tender to or fro where ever I was going. You were stuffing 400 people on each tender, who ever approved of that as a money saving good idea should be *various expletives deleted, use your imagination*
Below is what wouldnt fit in the Dining section: The beans shouldnt be more than 3 weeks older than their roast date and the coffee should be brewed for 4-5 minutes. Mine tasted like 3 month old coffee brewed for a minute and a half (yes, I am a coffee snob). Teppanyaki, their hibachi, 5 stars all around. It is their priciest restaurant, but its worth it. Chin Chin, their Asian fusion specialty restaurant was quite literally the worst Asian food I have ever eaten. Aside from the flavor of their food being worse than 6 month old freezer burned reheated Chinese food (though the ingredients were fresh, they just dont know how to cook) the service was unacceptable. They brought only half our dishes out for appetizers (brought 3 for my GF but didnt bring mine out for another 10 minutes), then they brought out dinner, 3 of my 4, they didnt bring the rice, and they brought my GF a single dish of something she didnt order and her rice. Then they brought her another dish she didnt order, then her lomein came about 20 minutes later. Mind you were were in a restaurant that could seat 100 and we were one of only 2 couples dining at the time. We couldnt come to fill ourselves with this food and just left. The staff was confused/concerned that we skipped dessert, but at that point I had insulted my taste buds enough. Their Azura meals were average cruise cuisine and their buffet was what I would expect. Though I am disappointed that I couldnt get juice at the buffets or restaurants w
Food and Dining
The specialty restaurants seemed to be hit or miss. Le Bistro, their French place, was great. Fantastic service, very attentive, very good food. I must point out though that their French pressed coffee was made from stale beans and was not brewed long enough.
Service and Staff
Cabin / Stateroom
Pros: The french specialty restaurant and the Wine bar
Cons: Some of the worst service I have ever experienced. Poor stateroom attendant, 50/50 bar staff, poor dining service.