Sail Date: December 01, 2006 Ship: Norwegian Jewel Cabin Type: Oceanview Traveled As: Couple Reviewed: 7 years ago
The ship was really nice and it was an overall good cruise. The ports of call were amazing. Our main complaint was the helpfulness of the staff -- of course, there were some very helpful staff members (we really liked our cabin steward and the waitstaff in a couple of the restaurants), but on the whole, service was slow, staff acted as if they were being inconvenienced by simple requests, and we have never felt so unaccomodated on a cruise (even on much cheaper ones).
Food and Dining
3 out of 5
We'll start with the positive -- Mamma's Italian Kitchen was AMAZING. We ate there for three dinners. We also liked Chin Chin's Chinese, where we ate one time ($10 p/p cover), and Tango's was pretty good too. The main dining room food was mediocre... the selection was poor... one of us is a vegetarian and had VERY limited options, but even aside from that, the menu had too few choices. On previous NCL and other cruises, there has been an "Always Available" section of the menu, including items such as grilled chicken, veggies, baked potatoes, fetuccini alfredo, steak, etc., and this section of the menu was absent on this cruise. Even though we really liked the speciality restaurants, they were EXTREMELY hard to get reservations at. We were only able to have reservations b/c there were only 2 of us and we were willing to eat 9:30pm or later.
3 out of 5
The Cirque Bijou show was great -- a must see!! But other than that, the entertainment was pretty bland.
Service and Staff
1 out of 5
One of the worst we have seen on a cruise... in addition to an unwillingness to go "above and beyond," several staff members seemed annoyed at even doing the minimums. With a few exceptions, the waitstaff was excessively slow and inattentive. Our cabin steward was great, though.
5 out of 5
The ship was really well-decorated and very clean. The only problem with it was the layout -- the ship was very long, which wasn't too bad, but sometimes the floors were partitioned (for example, to get to the main dining room on floor 6, you had to go up and around on floor 7). The public areas were all very nice -- it was great that they had two pools (one adult and one kids) so that adults could swim in peace and kids could have their fun without worrying about being yelled at! The game rooms were really nice and had a variety of board games. The casino was often too smoky, but at non-peak times it had a variety of slots and table games. On the first day, all of the tables had $10 min. bets, but after a day or two they lowered some to $5.
Cabin / Stateroom
3 out of 5
We had an oceanview room on floor 5. Our stateroom was sometimes noisy (mechanical-sounding noises), but this was not constant. The size was decent and the decor great. The bathroom was very nice. Our bed and pillows were very uncomfortable, though.
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