Huge Disappointment

Norwegian Jewel Cruise Review to Caribbean

Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

1 out of 5
Sail Date: March 01, 2008
Ship: Norwegian Jewel
Cabin Type: Suite
Traveled As: Family (young children)
Reviewed: 10 years ago
Very disappointing. The Freestyle eating concept is not well structured. Despite having reservations every night we were rarely seated even close to on time and the food was generally poor. Cagneys and Tepanyaki were good but all others were poor. We were even charged the $10 extra for my 6 year old to eat a PB&J sandwich at Cagneys! Kids club was terrible - counselors were rude and obnoxious. My children, who have always loved kids clubs refused to go to this one.

Food and Dining

1 out of 5
Freestyle dining concept does not work. You are never seated on time and by the time you do finally get to your table you're in such a bad mood you don't enjoy it. Food quality generally poor except for two of the specialty restaurants.


3 out of 5

Children's Programs

1 out of 5
My children have always loved kids clubs on other ships and we have to beg them to leave to join us. On this ship they simply refused to go - the counselors were awful - rude and lazy and refused my 6 year old a drink of water after they spent an hour out on the sports deck in the Caribbean sun. She was ill afterwards.

Service and Staff

1 out of 5
Other than stateroom attendant service was terrible. Since the tips are charged directly to your account they have no incentive to do more to assist you so you get very basic service.

Ship Quality

1 out of 5
Often dirty and not well cared for.

Cabin / Stateroom

3 out of 5

Pros: Stateroom attendant

Cons: Just about everything - dining/kids club/customer service

Recommends Norwegian Jewel? No.

Was this review helpful? 10

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