Not our best experience

Norwegian Jewel Cruise Review to Caribbean - Eastern

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
Sail Date: January 01, 2007
Ship: Norwegian Jewel
Cabin Type: Suite
Traveled As: Singles/Friends
Reviewed: 11 years ago

The best part was having our own balcony and our cabin steward was amazing. Each night we had different animal towel arranged in our room. Very clever and we looked forward to what would be next.
They do not attend to maintenance in the cabins. I heard complaints from other passengers as well. Our air conditioning went off, they denied there was a problem, but it was terrible. They sent someone the first time to tell us we had to shut our balcony doors and then it would be better. He refused to believe it was open because we had no air. It took many calls and hours to get the problem fixed.

Food and Dining

3 out of 5
They essentially ignored the issue that there was clearly an infection control problem. On the 3rd day, without warning, the buffet was no longer self serve. No information, just sudden insistence on the disinfectant gel and sprays, staff serving with gloves at buffet (and not very happy about it).


3 out of 5
Aerobics and yoga were extra with little value. Room too small. Shows were excellent.

Service and Staff

3 out of 5
Unenthusiastic male gym instructor. Worse I have ever had on NCL. The cabin stewards were truly attentive, friendly and helpful.

Ship Quality

3 out of 5
The atrium area was often crowded due to sales tables, photo section etc. Sometimes hard to walk through all the barriers.

Cabin / Stateroom

5 out of 5

Pros: Le Bistro was exceptional

Cons: Constant selling everywhere, there was an added charge or pitch every where we went

Recommends Norwegian Jewel? No.

Was this review helpful? 5

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