the best and worst cruise of our lives

Norwegian Jewel Cruise Review to Europe - Mediterranean

Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

3 out of 5
Sail Date: September 01, 2006
Ship: Norwegian Jewel
Cabin Type: Suite
Traveled As: Singles/Friends
Reviewed: 11 years ago

5 days before cruise,paid for and upgraded from mini suite to 11030 penthouse suite. Gurgling and whooshing sounds caused two sleepless nights for other 2 people traveling with us and them being given cabin 4 floors down, obstructed view on the other side of the ship with no balcony and over the Fyzz Lounge which continued music until 1:30 am nightly. !st night on cruise all of us up til 3:30am with loud music coming through pipes from the pool area above. After that got turned off,finally, we dealt with constant ceiling noise and vibrations with constant complaining to all up to and including Hotel Director who stated there was no other cabin to put us on the whole ship so we endured less than 5 hr/night sleeping only because we collapsed, exhausted each night.
Engineers and plumbers admitted that the reason the cabin was so noisy was there was absolutely no insulation in the ceiling of our cabin!!! This was unbelieveable and more unbelieveable that no one else had complained about the atrousious noise of this extremely beautiful cabin over the past year since this ship was commissioned. We were prisoners to the noise of the deck chairs , people's footsteps, water sounds and vibrations of the chandelier over our bed waking us before our phone wake up call,even. Had we not been traveling with 4 other people on this Mediterranean cruise, we would surely have flown home from the first port in Rome. Finally, I'm over the exhausted state I returned from this so called vacation.

Food and Dining

3 out of 5
Average meals, no one got sick a real plus, not gourmet at all but good wholesome food, no shrimp cocktail, no lobster, no gourmet desserts which normally had experienced on all other cruises


5 out of 5
Lots of great shows in the evening.

Service and Staff

3 out of 5
Room steward eager to please and assist. As already stated no other rooms to put us, so we were stuck where we were with the noisy cabin. Conciere,butler, head cabin steward, hotel mngr and assistant mngr, engineers,plumbers, office manager unable to arrange anything for us to even get one good nights sleep at the last night of cruise person called to make sure noise issue was resolved. I told him it had not resolved and he offered that perhaps that last night he could arrange a quiet cabin so we could sleep but never heard from him again!

Ship Quality

3 out of 5
Extremely clean, new

Cabin / Stateroom

1 out of 5
As stated noise major issue, curtain from tub put on backward so people on deck could watch you take your bath (unbelieveable once again that this was not addressed on the maiden voyage.) Coffee pot requires rocket scientist to figure how to program and in the end lukewarm coffee is the result.

Pros: The ports and tours

Cons: Our uninsulated penthouse suite

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