1726 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (498)
  • (486)
  • (489)
  • (143)
  • (110)

Traveler Type

  • (806)
  • (251)
  • (285)
  • (179)
  • (99)

Cabin Type

  • (532)
  • (328)
  • (546)
  • (213)

Destination

  • (90)
  • (120)
  • (1311)
  • (636)
  • (602)
  • (46)
  • (9)
  • (31)
  • (82)
  • (22)
  • (79)
  • (3)
  • (53)
  • (1)
  • (7)
  • (11)
  • (16)
  • (1)
Sorted by
4.6 out of 5

The cruise was great, can't wait to go on another Norwegian cruise soon. by volqete

Verified Review
/ Sail Date: / Traveled As: Couple
An amazing time, missing every moment of it. My girlfriend loved it. We are planning our next cruise right now. The food was good, entertainment really good but the staff and service was excellent. They made you feel like a king.

Read full review

Was this review helpful? 4
6 Comments
3 out of 5

Best Vacation That I Have Been On. by laura122078

Verified Review
/ Sail Date: / Traveled As: Couple

It was a great cruise.  Everything was great.  Food was excellent and the service was amazing.  I would definitely recommend this trip to others.  I went with my husband and it was his first cruise and he loved it.  He was impressed by the service and how great the food was.Happy

Read full review

Was this review helpful? 5
3 Comments
3 out of 5

good time had by all by karenmarie11

Verified Review
/ Sail Date: / Traveled As: Family (older children)

nice, clean ship, shows were your typical cruise ship shows, nothing special , didn't go to all, you get to a point you can only deal with so much sing and dancing. disappointed only one poolside activity such as pool olympics. I love the hot dog eating contest, mr sexy legs,etc. good offerings for platuim members however, they didn't include my 17yr old son in on them, which is another disappointment, since he is just as much a platuim member as me and my husband traveling with him and when you spend enough to get to that level, your traveling dependants. show reap the benefits as well.  Service good in restaurants and cabin stewart.. was also disappointed they don't allow cases of water being brought on. Happy

Read full review

Was this review helpful? 6
4 Comments
1 out of 5

NOT GOOD by shanskett3

Verified Review
/ Sail Date: / Traveled As: Family (young children)

THE WORSE CRUISE EVER.  STAFF NOT FRIENDLY, TOILET PROBLEM FOR FOUR DAYS.  WHAT A NIGHTMARE.  NEED  I GO ON!!  BAD BAD BAD BAD

BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD!!!   THE WORSE CRUISE EVER!!!  HE WORSE CRUISE EVER!!!   HE WORSE CRUISE EVER!!! HE WORSE CRUISE EVER!!! HE WORSE CRUISE EVER!!! HE WORSE CRUISE EVER!!!

Read full review

Was this review helpful? 7
15 Comments
2 out of 5

high cost by shardon2332

Verified Review
/ Sail Date: / Traveled As: Family (older children)

NCL game cost to payout, very poor.  Some bingo game packages sell for $70., but the pay out for 3 games was under $900 with a large crowd.

     Deal or no Deal same way.  poor if any prizes   

     Always selling chances at every show.

Read full review

Was this review helpful? 3
4 Comments
3 out of 5

HORRIBLE ARCADE by comerford2003

Verified Review
/ Sail Date: / Traveled As: Family (older children)

So the staff was amazing.  The food was average, just too repetitive.  The boat is really clean and well kept.  The shows were below average.  The alcohol package was a must!  Now onto the arcade:  miserable.  They allow my 11 year old to use his card to swipe the $2 games.  I gave him permission to play 10 games per day=$20.  On day 4 I get a notice on my stateroom door that they need me at the front desk.  I go and find out his total so far on day 4 was $360!!!!!!!  I almost vomited all over them.  My son told me the card wasn't swiping so he kept doing it over and over and over again.  The print out they gave us only showed the DATE not the TIME he swiped so I had no way to prove it.  Needless to say I will never cruise with them again.  I was totally depressed the rest of my stay.  UNFAIR!!!!!

Read full review

Was this review helpful? 6
21 Comments
5 out of 5

Excellent Relaxing Cruise by sureshnrao

Verified Review
/ Sail Date: / Traveled As: Couple

This cruise does not have as many stops as others. It has almost 3 days at sea. However, if that's your scene, complete relaxation, this was it. We enjoyed it. Also, make sure you spend an hour or two in the Straw Market in Nassau. It's an experience. Make sure you bargain...a little. The crew was good, the meals great.

Read full review

Was this review helpful? 4
5 out of 5

Great Itinerary- Great Crew and Ship by mhoffy

Verified Review
/ Sail Date: / Traveled As: Couple

Loved this cruise, especially the Maine ports. Bar Harbor is fantastic! The Gem is updated and a very manageable sized ship. Typical NCL restaurants but I do think they have done a better job with the buffet.  Love cruising out of NYC. Big Smile

Read full review

Was this review helpful? 10
10 Comments
2 out of 5

They cut back on food by drgaryphd

Verified Review
/ Sail Date: / Traveled As: Couple

Most of the entertainment was good but the food in the main dining rooms left alot to be desir4ed. The menus were limited. This is the first cruise that I have been on that does not have a Captains night, no lobster, no lox in the morning and no donuts. I have been on over 30 cruises in my lifetime and this is the first time I have been so disappointed. I am going back to Royal Caribbean from now on.

Read full review

Was this review helpful? 8
20 Comments
5 out of 5

Awesome Cruise by embzk7

Verified Review
/ Sail Date: / Traveled As: Couple

I was skeptical about taking a cruise up north, as I've only cruised to the islands (Bermuda, Bahamas, Virgin Islands, Puerto Rico, etc). However, I was more than pleasantly surprised and the cruise to Canada and New England exceeded all my expectations.  The weather was perfect every day.  The crew and staff on the Norwegian Gem was spectacular.  Thoroughly enjoyed everything. My only suggestion would be to have more live music playing on the pool deck. It's just not the same with low volume overhead music playing.

Read full review

Was this review helpful? 12
4 out of 5

Everything was very good by selviahs

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Food & private island were very good xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Read full review

Was this review helpful? 4
5 out of 5

Great vacation by baryn

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The cruise was amazing.  Would recommend to anyone wanting to cruise without flying.  The staff are very friendly. The food was excellent. We had 18 in our party and they were very accommodating. My children really enjoyed the kids club.   Well worth the price fora family vacation.  

Read full review

Was this review helpful? 8
4 Comments
4 out of 5

Norwegian Gem Highlights and lows by dfitchett39

Verified Review
/ Sail Date: / Traveled As: Family (older children)

My family of four ended up taking this cruise because of the great price and extra benefits added with booking with BJ's. Third and Fourth Guest were free and a $50 excursion credit per port. The destinations of Great Stirrup Cay and Nassau were the highlight. The Coco Beach in Florida was very disappointing. The day we were there was Memorial Day so it was very crowded and the water wasn't clear at all. If I didn't know I was in Florida, I could have easily been at the Jersey Shore (and that's not a compliment). The Stingray City excursion at Great Stirrup Cay was the highlight for my family. I would strongly recommend this to anyone. After a brief boat ride (10 minutes max) the Wranglers brought you to an enclosed area, about 4 feet deep. with warm clear water. The Stingrays about 30 females then glide by you as you get to swim, feed and take pictures of them. There were also small fish, starfish and many other fun things to see. Since our tour was the last of the day, we got to spend an extra 30 minutes there. You don't need to book an excursion here though, there are many beach activities to do and if you bring your own snorkel gear, to see. The destination of Nassau is a very typical Island feel. Cute little town with high end stores (Gucci, Cartier) right next to t shirt and tourist shops.  When you get off the ship the townsfolk can be a little intimidating asking if you need a tour, taxi, etc. But Hey, that's their job! A polite "no thanks" is sufficient. Booked the Catamaran Snorkel and had a wonderful time. Nice boat ride through the harbor to clear water with tons of fish. 

Have been on many cruises before on Norwegian but not on the Gem. Nice medium size ship and very clean. Did not try any Specialty Restaurants, only ate in the main dining room. The food was exceptionally good and the service outstanding. The only complaint was the fellow cruisers who feel that they don't need to dress up. In that case, they should stay at the buffet or outdoor food area. The shows were good and the Cruise Director Mark was not annoying at all. Staff was very friendly and hard working especially our room stewardess for our Family Balcony room #10536. Many quiet areas to lounge if you didn't want to be near the pool. Will probably book again with Norwegian because of the great value and convenience with leaving from NYC.

Read full review

Was this review helpful? 12
5 Comments
4 out of 5

Mixed fellings by Away17

Verified Review
/ Sail Date: / Traveled As: Large Group

Our cabin was fine up until the 4th day and our bathroom was filled with water and feces.  My husband called at 7am and didn't get anything done until 11am.  He went to the service desk and then I went.  We did get help by Desiree Augustine.  She gave us another room to get dressed.  We also received complimentary wine and chocolate covered strawberries.  We still had an odor from the mess.  It eventually went away.

Read full review

Was this review helpful? 7
5 out of 5

great cruise celebrate our 50th anniversary by avantiv323

Verified Review
/ Sail Date: / Traveled As: Couple

Cabin with the balcony 

No hassle disinbarksion easy going thru custom s

Cabs were waiting to take us to Penn central 

Enjoyed our dinner at cages steak house  for our 50th  anniversary. 

Read full review

Was this review helpful? 10
8 Comments
3 out of 5

First trip on Norwegian by jonsvirgo

Verified Review
/ Sail Date: / Traveled As: Couple

This was my first time on a cruise. I enjoyed myself but I wish there was better activities during the day. I would have appreciate more shows in the day time.

Read full review

Was this review helpful? 5
5 out of 5

Absolutely Amazing by kparsons1569884

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I can't even begin to thank the staff aboard the Gem.  It was my first cruise ever and I will be back.  Everything was done so well and the staff was always pleasant.  There was something for everyone to and the flexibility for dining was great. 

Read full review

Was this review helpful? 9
1 Comment
5 out of 5

Second cruise with NCL (with a teenager) by DeniseRexford

Verified Review
/ Sail Date: / Traveled As: Family (older children)

This is our second cruise with NCL.  Both times we were VERY pleased with the rooms, service, food, entertainment, and activities.  The shows are AWESOME, a lot of different foods, and many restaurant's to choose from.  This time we picked a room without a port or balcony.  You are not in your room very much, and we took our 14 year old daughter.  Three is the room was a little crowded, but comfy.  Your not in your room a bunch anyway.  Beds were NOT rock hard, and comfy.  Our Stuart was AWESOME, and made sure we were taken care of.  The crew is all friendly, and oh so funny.  The food was awesome.  Buffet with just about anything you would like, plus other eating places on board.  We ate at O'Connels.  Great Irish pub on ship.  And had our celebration dinner at Magnolias'.  Very good food....  The entertainment was great.  Dancers and singers had you rocking in your seat.  We had a Hypnotist show that also was AWESOME.  The bands were great.  Activities keep you busy, from pool parties, trivia games, bingo, deal or no deal, outdoor movies,  to art auctions.  We took our 14 year old daughter, and she joined the teen group.  They had lots of activities to meet other teens, and even have their own lounge.  (Leopard Lounge)  The smaller kids paraded around in costume, and seemed to really be enjoying themselves too.   Two pools, one adult - one kids.  Nice slide, and hot tubs for family or the adult hot tubs. The excursions were smooth, and a lot to choose from.   I would HIGHLY suggest this trip for a couple or a family. 

Read full review

Was this review helpful? 17
2 out of 5

Worse cruise ever by cparker183

Verified Review
/ Sail Date: / Traveled As: Family (young children)

This was the worse cruise I have ever taken.  The service was poor in the state room, as well as the dining room. We waited over a hour for dinner to be served. I have young children and to dress them for a nice dinner and wait so long that I had to take them to the buffet to eat because they were so hungry.  I am totally disappointed in Royal Caribbean.  This is not my first cruise on this cruise line, or even this ship.  The service had gone down so much.  Carnival would have been a better choice. I have always thought Royal Caribbean to be a step up, but not anymore.

Read full review

Was this review helpful? 4
7 Comments
1 out of 5

NIGHTMARE!!!!!! BEWARE!!!!! NEVER BOOK A CRUISE WITH NORWEGIAN!!!!!! by jonathanhernand

Verified Review
/ Sail Date: / Traveled As: Couple

First me and my wife get on the ship and have been told due to elections going on in the bahamas our itinerary has changed. We Boarded from new york and were supposed to go to port canaveral then to great stirrup cay then nassau, Instead we were going to nassau first then great stirrup cay and our shore excursion in nassau was cancelled forcing us to book something else. we get to port canaveral everything goes fine, then nassau everything goes well. We were supposed to arrive at great stirrup cay at 8am, the captain decides to make an announcement at 7am stating that due to conditions being unsafe we won't be going to great stirrup cay. I go to the service desk on the ship and they state that we will be heading back to new york, we already had booked 2 excursions for great stirrup cay. The seas were not bad they were calm the captain made it sound like there was a storm but it was 80 degrees and water was as calm as can be. I talk to a manager to see what can be done for us as i paid almost $2,000 for this trip and had my itinerary changed, my shore excursion cancelled and only got to visit 2 of the 3 ports i paid to visit. The manager stated theres nothing they can do and dont give on board credit to customers and stated that i would have to call customer relations and speak to them. I call customer relations and they tell me i have to submit a claim on the norweigan website, so what exactly was the point of the supervisor telling me to call customer relations? was it to get me out her face so they wouldn't have to deal with their mistake? The gentlman i spoke to said there has been times that ships have pulled into a port to dock and have turned right around. This is definitely a company you dont want to deal with, I'm not rich by any means at all so playing around with $2,000 isn't exactly the thing to do for me. I dont expect all if my money back and i dont want credit for a future cruise as I WILL NEVER EVER BOOK A CRUISE WITH NORWEGIAN, but i would at least like a third of my money back as i only got to visit 2 out of 3 ports i paid to visit. oh and there was actually a couple on board who was supposed to get married at great stirrup cay, so go figure.....smh, shame on norwegian for not caring about there customers and not doing anything to work with them.

Read full review

Was this review helpful? 7
11 Comments