Norwegian Gem Reviews

3.7 out of 5

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4.1 out of 5

Nice Caribbean Cruise by daniellefischer

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Nice caribbean cruise. Embarkation was very very crowded. Our cabins were not ready and everyone crowded in either the buffet or the atrium (main lobby). So crowded that you could not walk around or find a seat. Had to stand for an hour until the cabins were ready

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Was this review helpful? 4
9 Comments
3.3 out of 5

it was a mental health cruise by mightykelson323

Verified Review
/ Sail Date: / Traveled As: Couple

The ship is getting a little long in the tooth. when eating in Grand Pacific one can see the paint peeling just outside the windows.

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Was this review helpful? 2
3 Comments
5 out of 5

wonderful fun cruise by ktjn11

Verified Review
/ Sail Date: / Traveled As: Family (young children)

very clean, great service. excellent food. fun to be had by all

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Was this review helpful? 7
2 Comments
2.6 out of 5

Terrible by nohael

Verified Review
/ Sail Date: / Traveled As: Family (older children)

I felt pressured to purchase things on the cruise especially the spa staff. If I did not purchase something after they explained it to me they made me feel terrible about it. After my massage, I was in an enclosed room with the staff pressuring me to buy more things and when I kept saying no she got upset! The food is the same old. The wait staff were great at the restaurants.

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Was this review helpful? 7
8 Comments
4 out of 5

Family 7 day cruise on the Gem by beamsi

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/ Sail Date: / Traveled As: Family (young children)

AS this was a family cruise with 4 kids, Parents and Grandparents, I felt there was enough to make everyone happy. The food could use an improvement. Even in the Specialty restaurants,. Le Bistro was our favorite and we ate there 3 times. I had a bad experience in Cagney's, but the staff tried their best to make it better, so i appreciated that. I was pleasantly surprised by the roominess and efficiency of our statement. We had plenty of space and did not feel cramped at all. And the location on deck 11 mid-ship was perfect for getting around. All in all, we had a great time.

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Was this review helpful? 4
3.9 out of 5

NCL Gem to Bahamas by MikeMfromNJ

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/ Sail Date: / Traveled As: Family (older children)

Not enough time in the ports. Also, not much for teen son to do. He was bored. Teen club was babyish and there was no place else for them go. He is a social outgoing kid and he met a large group of kids. They were wondering the ship and the security was chasing them away. Last year we cruised on the Breakaway and there was much more for his age group. Something as simple as keeping the basketball court open past 5:30 would have remedied this. Don’t know why is was shut down each evening.

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Was this review helpful? 6
4.2 out of 5

Norwegian Gem by esferra

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/ Sail Date: / Traveled As: Family (older children)

The mattress was a bump in the road. I had to sleep on the floor. using the comfort as cushioning.

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Was this review helpful? 16
2 Comments
4.5 out of 5

Great experience, highly recommended by avias

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Great experience, great entertainment, verity of food, though average taste. We took the free drink package (bring your own straws :) ).

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Was this review helpful? 8
3 Comments
5 out of 5

Great trip by TinaHsu

Verified Review
/ Sail Date: / Traveled As: Family (young children)

This is our second time back to Gem, just like come back to my home. Very comfortable and relax plus thoughtful, I believe I will come back again!

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Was this review helpful? 5
5 out of 5

excellent by marisaayala

Verified Review
/ Sail Date: / Traveled As: Large Group

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Was this review helpful? 7
3 Comments
4.1 out of 5

Great time! by macox14

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Food was very good in the regular dining rooms and specialty restaurants. Food was ok in buffet. Buffet area was what you may expect.... crowded, hectic, busy. Shows were great! Plenty to do on the ship other than the crowded pool area. O’Sheehans was a great breakfast choice as well as late night... 24 hours.

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Was this review helpful? 6
2 Comments
3.2 out of 5

Great cruise by Cupcake12

Verified Review
/ Sail Date: / Traveled As: Family (young children)

So we have been on numerous cruises out of NYC. And theyre always smaller older ships. Based on the reviews I had read on the Gem I wasn't sure what to expect. But we wanted the ability and ease of being able to drive to NYC from PA and save on airfare. I must say we were pleasantly surprised. The ship had been refurbished and had many of the same amenities that the larger NCL ships have. Overall we had a nice time. I believe a vacation is what you make it. We have young children and they had a blast with the kids club. The downfall of the older ships is that they don't have all the cool water slides that the new ships have. So one of my biggest complaint on this cruise was the amount of 8-12 year old unsupervised children. All times of day and night at the pool - jumping off the end of the pool. Almost landing on my daughters heads and other innocent passengers. They would swear when you asked them to stop. It was so bad that my 12 year old would go and try to find someone from NCL to get them to stop. They need to post big signs that say no jumping. As soon as the worker would walk away they would start jumping again. Clearly the parents didn't care. But as I told several of the NCL workers when they told me they can't do anything about it ".It will become your problem when one of your unsupervised minor guests hurts my minor child." It was a big problem. And NCL needs to put someone out by the pool all the time. My other big complaint was our room! So I have to take responsibility for this but I assumed we would have two beds for my husband and I that would be pushed together and either two bunks or one bunk and a sofa. But NO - the fourth bed was a trundle bed that pulled out from one of the adult beds! In over 20 cruises I have NEVER seen anything like this! It was a nightmare. I was so afraid we were going to trip getting up in the middle of the night. Also every bodies dirty feet were all over it. And the room was already tiny. When that bed was out it left us with only a tiny amount of space to get ready. We couldn't push or pull it out because the room steward locked it in place. I will NEVER again stay in a room like that. My husband and I couldn't put our beds together. And I didn not see that anywhere on NCL's website when I booked it. But you better believe for any future cruises that will be the first question I ask! Other than those two issues we did have a good time and it was a nice change of pace to cruise on a smaller ship

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Was this review helpful? 4
3 Comments
4.8 out of 5

Excellent Family Vacation by lizv3323

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/ Sail Date: / Traveled As: Family (older children)

Friendly staff, excellent food, great entertainment!

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Was this review helpful? 5
2 Comments
4.6 out of 5

Awesome experience by vanesry

Verified Review
/ Sail Date: / Traveled As: Family (young children)

I enjoyed every minute . Great people !! especially the HAPPY HAPPY WASHY WASHY GIRLS!!! :)

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Was this review helpful? 8
1 Comment
4.2 out of 5

An overall fun trip with some inconveniences involved by reneerhen

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Our cabin had toilet flushing problems on day 1 as did our relatives in cabin 8051. My main complaint is the entire hallway where we walked to the elevator smelled liked SEWAGE the entire trip!! It was disgusting. Towards the end of the trip, I mentioned to another person in our party that it still smelled in the hall since day 1 and their comment was " I'm getting used to it!" So repulsive. Other than that, all employees of the ship were very very friendly and took care of us very well. It was an overall nice cruise but the stench was gross. I also believe I left a purse in my cabin and I wrote in to lost and found and haven't heard anything about it. So sad about that!

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Was this review helpful? 3
4 out of 5

Great food by MollyMarie

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/ Sail Date: / Traveled As: Family (young children)

I did not think the staff overall was nearly as friendly as in other cruise shops except in the dining room. We had to call repeatedly for towels, etc. The food was better than I’ve had in other cruises especially in the specialty restaurants. Not enough th time in Bar Harbor with slow process to get off the ship. Shows were not great except the comedy show was entertaining. Movies played at odd / late times and in a crowded lounge area.

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Was this review helpful? 5
1 Comment
5 out of 5

Wonderful ship and crew by bigbusdriver980

Verified Review
/ Sail Date: / Traveled As: Large Group

We had a wonderful time celebrating our 30th anniversary and sharing our friends wedding. The crew could not be any more helpful. Our cabin steward greeted us with a smile no matter what time of day. The entertainment was excellent. The only caution I would give is if you like fancy drinks or coffee, ask if they are included in your package so you don't get a surprise in your bill on the last day.

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Was this review helpful? 4
3 Comments
3.8 out of 5

Nice size ship by AtariFly1

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Excellent crew and service. Deck 11 is horrible for cabins, pool, sundeck, children play area above and VERY noisy.

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Was this review helpful? 5
4 Comments
3.6 out of 5

Family Getwawy by WilliamVazquez

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Ship and staff itself were very pleasant, off shore excursions not so much.

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5 out of 5

We had a great time. by rosefabb5

Verified Review
/ Sail Date: / Traveled As: Couple

Reviews I had read were both good and bad, but I didn't expiecne anything bad. We had a great time and we are planning our next one.

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Was this review helpful? 12
3 Comments