Norwegian Gem Reviews

3.7 out of 5

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5 out of 5

I booked a cruise for... by Mary1119

Sail Date: /

I booked a cruise for next July on the gem. Can't wait. Going out of Boston. For a change. I been on the gem three time. Always love it. Always great food and service.

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3 out of 5

Cabin 10024 Cabin was good...no issues. Food... by menada1115

Sail Date: /

Cabin 10024 Cabin was good...no issues. Food was pretty terrible throughout the cruise. The staff was fairly attentive, nothing impressive. The ship definitely needs some updating. It is showing its age. The restaurants need major help! Very slow service and mediocre food. Both main restaurants have same menu....so no variety between the two. Definitely needs help! Activity itinerary needs some help. Not much going on and again, mediocre shows. Ports of call were great!

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3.5 out of 5

Amazing time we had by Cameo63

Sail Date: / Traveled As: Family (older children)

My cruise was a vacation given to me from my big sister we had an amazing time and will be looking forward to an Alaskan cruise with NCL because of the ease of it all.

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4.8 out of 5

It was an excellent cruise!! by nora64

Sail Date: / Traveled As: Singles/Friends

This was an excellent cruise and I would go on it again

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3.8 out of 5

Overall, a solid relaxing experience by newcruisingfan

Sail Date: / Traveled As: Couple

We had a good relaxing time. The pool could have been a bit warmer, and cleaner. The poolside waitstaff was lacking (2 or 3 max) so you often had to get your own drinks. The waterslide wasn't fast... to the point that we got stuck half way down and had to push ourselves for 20-odd feet. The casino needs doors. The whole ship and stairwells smell like cigarettes because it pours out of the casino wide open into the rest of the ship. Avoid floor 6 forward if you're a non-smoker. A non-smoking vessel would be something we would be interested in. Lorena, the cruise director, was very good and fun. Captain sailed a good ship. we relaxed and were not left wanting for anything other than more time aboard. As my first cruise, we booked our cruisenext on board and will be back. If I were to do it again and had a choice, I would avoid PR, USVI, and Antigua. An overnight in st Kitts or Barbados would have been nice. It really was annoying to have to be back on the ship by 4 or 5 every day as we felt like we were rushed and didn't get to see everything we wanted to. It was either beach OR shop/walk around down town, we couldn't do both. We were a bit disappointed in the crowd - mostly disabled/obese people and seniors who all but live on ships (1000+ cruises some of the people we met!). Being a newlywed couple, we were hoping to have some more people our age on board but I guess the time of year dictates that. Not the ship's fault at all.

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3.5 out of 5

Islands were great, but the ship wasn’t fabulous by emilydalayne

Sail Date: / Traveled As: Family (young children)

The islands were great and the activities were fun. The ship’s food was horrible and service was not very attentive. The activities onboard left a lot to be desired, especially for families and children.

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6 Comments
4.2 out of 5

Adequate but not the best of cruise ships. by Familycruiser12

Sail Date: / Traveled As: Family (young children)

Excellent itinerary for the season and starting Port. Older ship which shows it's aging in many places. Mixed entertainment from mediocre to excellent. Super tiny interior cabins. Excellent kids club and food in dining room.

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2 out of 5

Just got off an 11... by DrFager

Sail Date: /

Just got off an 11 day on Gem. Some highs and lows. Somewhat disappointed. Perhaps after many Cruises the wow is gone. However far too many issues which I have addressed with Norwegian Employees. On Escape next September. Hoping to be wowed or NCL will be in the rear view mirror. Too many other choices

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4.7 out of 5

Great time!! by johnmwin

Sail Date: / Traveled As: Family (young children)

Ship was beautiful. Rough seas on the way down and back but what do you expect in the North Atlantic in November? Port were really good. Especially Antigua. Took a cab to an out of the way place called Rum Bus Beach. Quiet. Beautiful. Kids club was just ok. Seems they did the same things every single day. Throwing balls at each other. It was better on the Breakaway. Crew were all very nice and attentive. Glad for the extra days.

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4.2 out of 5

Somewhat disappointed by DrFager

Sail Date: / Traveled As: Couple

Here are the items that seriously hurt my overall experience. Casino. Though some issues raised we're addressed some remain a mystery. Best examples would be the Card in the Slots. They use to give you a Casino Card. Good for many reasons. They discontinued this practice for unknown reasons. Free drinks VIP Status. Worthless with a drink pkg. Why not offer me a Specialty Dinner or a Drink Card? The first night of the Cruise was rough on the Ocean. Two folks had damaged or broken wrists from falls. @ 11:30 my phone rings, I was in a sound sleep. I thought it was my cousin calling to go to Casino. It turns out it was Security. No apology for the call just an abrupt individual saying we need to seal your porthole. Never explaining why just closed and sealed the porthole. This occurred over 4 days cutting off my outside view. I paid extra for that and it was removed, no explanation why. I called it to the attention of Guest Services and it remained closed no explanation why, and a bottle of wine was sent to my room and several pics of Chocolate. This last item was of a more serious nature. The first night my shower backed up. Couldn't shower that morning. However my cousin s shower backed up on second night. His backup was Sewerage. They sent the room attendant up. Luckily he brought an air freshener. An engineer followed and the got the Sewerage back down the drain. Shower was not cleaned till.next morning. He should have been removed from the room. Next morning shower was sprayed by Steward with a Clorox bottle. This is unacceptable. However they sent him Choc Strawberries and Champagne. This is the main reason for a poor to fair overall rating. While the minors were worthy of high marks, The cleanliness of room, (sewerage, port hole, the hair in my food, the unheard of Casino items, and the repetition of Entertainment made this cruise Fair at best.

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4.3 out of 5

We had a great Southern Caribbean Cruise by esplicer

Verified Review
/ Sail Date: / Traveled As: Family (young children)

All in all we had a great time. I found that a lot if the wait staff in the Buffet did understand english very well when you asked them for something so I had to track down a supervisor or Matre'D to get what was needed. The specialty restaurants were very good and had good service. I was a little disappointed that I didn't see my cabin Steward till 9pm on the 1st night. I feel he should had made quick introductions to each room prior to getting heavily involved with one guest for an extended time. After that he turned out to be very good.

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3.5 out of 5

11 Night Southern Carribbean Cruise by melhammers

Sail Date: / Traveled As: Couple

Overall the cruise went very well and the staff and entire crew were very helpful and I rate the crew outstanding I do not recommend going back to St Lucia or Antigua anymore. I also recommend taking out travel insurance when booking a cruise

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4.6 out of 5

Wonderful and relaxing by lolabean

Verified Review
/ Sail Date: / Traveled As: Couple

Pros: excellent price, 11 days, 6 ports, 2 full days at sea going and coming (great for de-stressing), special food needs were accommodated. Buffet was nicely organized with good variety. Cons: dining room service was slow and a bit disorganized at times. Italian food in the mdr was mediocre. Overall: would do it again!

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4.3 out of 5

Good trip. by sonofacruiser

Sail Date: / Traveled As: Couple

It was a good trip. Best parts 1. We started the trip while it was snowing in NY. 2. The captain did a slow, 1 mile pass of the the Pitons which are two mountainous volcanic plugs, volcanic spires on St Lucia, which lasted the entire evening. The water was dead calm, no wind, and at low speed it was silent outside. It was awesome. GREAT CREW as is my experience so far with NCL. A cruise is what you make it. I love just being on the sea so I have very low expectations as long as the ship is moving, and having a balcony does help. If wall to wall activities is your thing you may want to try a bigger ship.

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4.6 out of 5

Excellent trip except for embarking by jeffb63

Sail Date: / Traveled As: Couple

Excellent cruise except for embarkation. Crew was kind and helpful. Ports were good except Costa Maya which was very crowded. We were in port with the Allure. Loved, loved, loved the room!! and the Haven restaurant.

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4.6 out of 5

A Much Needed Cruise Getaway by rscoons

Verified Review
/ Sail Date: / Traveled As: Couple

Get there as early as you can and start your cruise early. We took Yankee Trails Bus service down from the Albany, NY area. We were down at the port by 10:30am. Since we tagged our luggage, the next time that we saw it was around 1:30pm outside our stateroom door. We were on board and had our first drink in our hand by 11:30am. We had lunch and then took advantage of some to the tours that were offered. Our stateroom (8526) was ready around 1pm. The luggage showed up about 1/2 hour later. We unpacked and were able to get 2 of our large suitcases and one carry on under the bed. I had purchased an over the door shoe holder and it fit nicely over the outside of the bathroom door giving us extra room for toiletries, sunscreen, first aid kit, medications, etc... Loved the PrivaSea balcony which gave us extra protection from the extreme weather conditions we experienced through the cruise. Bed was comfy and much bigger than expected as it was more like a king size rather than a queen. All of our meals were either buffet style or at the complimentary restaurants. All meals were good and you could eat as much as you wanted to. Enjoyed several of the scheduled on board activities. My favorite was The Perfect Couple. The only let down of the cruise was when my husband's 2 tank scuba diving excursion was canceled due to a lack of interest/participation. We had purchased 2 passes for the Mandara SPA VIP Thermal Suite online before the cruise which saved each of us $29. That was one of the main highlights for us. We felt pampered and it was so relaxing. It was perfect because we were not able to take advantage of the outdoor pools and Jacuzzi due to the extreme weather conditions. The spa was not overly crowded. We had towels and bathrobes available along with refreshments. Finally, the view off the spa was amazing. Bermuda was very nice, but the weather played a factor on the first day. On the second day, my husband and I were able to visit Horseshoe Bay Beach and do some shopping at the Dockyard before heading back onto the ship. In all, we had a wonderful time and will definitely cruise again with Norwegian Cruise Line.

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3.3 out of 5

Nice cruise to Bermuda, but would not go on NCL again. by jasonvanhevel

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The cruise itself was fine. The boat is getting older and it shows in some areas. The main issue was with how awful the technology onboard is. Want the beverage package? Write it out on a sales slip from 1990. Same at the shops. Then they triple charged for drinks. Had to fill out more paper slips to get it fixed. We had the soda package and they billed us for soda. Took THREE trips to customer service to get it removed. Then they cancelled our excursions without warning. Nightmare to get back on them. Having done my most recent cruises on RCCL, it just seems like NCL is stuck in 2000 in terms of onboard technology and customer service. Will be cruising on RCCL from now on when it's an option.

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4.1 out of 5

Norwegian Gem great ship wonderful everything by viviennepagano

Verified Review
/ Sail Date: / Traveled As: Couple

NCL Gem is our favorite ship! The staff is so friendly and accommodating. They keep everything extremely clean. Main Shows are like off broadway quality The lounge performances are also enjoyable Food and drinks great Doesn’t matter which port you visit the Gem is a wonderful experience

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3 out of 5

i want to start by... by viktorb

Sail Date: /

i want to start by saying i did have fun. the balcony room was very nice. the drinks were very strong (good thing). and the food itself tasted pretty good. all in all i had a good relaxing time. however there was some things that were absolutely irritating and im not a complainer. the staff was SLOWW and super careless. if you sit down to eat, they come over, take your order and never come back. the cook in the back usually would bring it out when it was done. so if you want more food or a few drinks forget it. and id say 30% of the time they would also forget something you ordered. the dining rooms dont serve breakfast so the only place to eat in the am is the buffet with an extremely crowded dining room and orange juice from the dollar store. the room service takes 2 hours to bring up one sandwhich (literally) and that's after them being super rude on the phone and you paying 8$ for them to come at all. The NCL charges 15$ per person per day for staff gratuity, this is why they're lazy and don't care, they're getting tipped regardless. it's a joke. In essence, the trip was fun but the service was absolute garbage. And because of that my next cruise will be with Royal Caribbean.

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3.4 out of 5

Too short! Will take a seven day cruise next time! by Marilynd

Verified Review
/ Sail Date: / Traveled As: Couple

Will definitely be going back to Bermuda on a longer cruise than 5 days, and would not mind being on the Gem again except that next time will get a balcony room. Hopefully they’ll have better musicians then.

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