Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

Long waits for food

Sail Date: March 22, 2016

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Inside

Positives:  Great Splash Academy, Excursions, Cabin Steward, Spa (manicure) Entertainment, Food, and friendly/fun co-passengers.

Negatives:  Slow service (possibly due to 'out break' on prior cruise).  Waited for 2.5 hours for lunch (chicken sandwich) and over 1.5 hours for most dinners.

Spa (massage) - Double price - but you know that before it starts.  Hubby did not get the paid for time and experienced pressure product sales after - no call from Spa manager as promised when I shared complaint with Guest Services Manager.  Was not the relaxing experience we hoped or paid for.

Cabin / Stateroom
Cabin and Cabin steward were GREAT.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
SLOW - think they were under staffed to deal with buffet restrictions due to prior cruise 'out break'.
Food and Dining
New York, New York
San Juan, Puerto Rico
Our excursion was 'OK' - we went to the rain forest. Did not meet anyone who had a GREAT excursion?
Charlotte Amalie, St. Thomas
Save money and have a great time - Cab it to Magan's Bay - had an awesome day.
Philipsburg, St. Maarten
Went on a trail ride with the family - swam with the horses. The trip was wonderful. Our guide (Eddy) was great, horses were fabulous and the views were spectacular. It was a great experience.
Tortola, British Virgin Islands
Virgin Gorda Bath's were beautiful - the excursion was fabulous.


Wish for normal buffet!!! Wait in case of 'out break' restrictions.

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