Long waits for food

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

3.0 out of 5
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: March 22, 2016
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 9055
Traveled As: Family (young children)
Reviewed: 1 year ago

Positives:  Great Splash Academy, Excursions, Cabin Steward, Spa (manicure) Entertainment, Food, and friendly/fun co-passengers.

Negatives:  Slow service (possibly due to 'out break' on prior cruise).  Waited for 2.5 hours for lunch (chicken sandwich) and over 1.5 hours for most dinners.

Spa (massage) - Double price - but you know that before it starts.  Hubby did not get the paid for time and experienced pressure product sales after - no call from Spa manager as promised when I shared complaint with Guest Services Manager.  Was not the relaxing experience we hoped or paid for.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5
SLOW - think they were under staffed to deal with buffet restrictions due to prior cruise 'out break'.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin and Cabin steward were GREAT.

Ship Tip

Wish for normal buffet!!! Wait in case of 'out break' restrictions.

5 out of 5
3 out of 5
Our excursion was 'OK' - we went to the rain forest. Did not meet anyone who had a GREAT excursion?
5 out of 5
Save money and have a great time - Cab it to Magan's Bay - had an awesome day.
5 out of 5
Went on a trail ride with the family - swam with the horses. The trip was wonderful. Our guide (Eddy) was great, horses were fabulous and the views were spectacular. It was a great experience.
5 out of 5
Virgin Gorda Bath's were beautiful - the excursion was fabulous.
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