Once was enough

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Deck Hand
Experience: 2-3 cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

1.0 out of 5
Sail Date: February 01, 2015
Ship: Norwegian Gem
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 2 years ago
This is the third cruise line we have sailed on and by far the worst. While most of the crew did their best the service was not great. It seemed liked they were training a new crew and it was not working out. The food was okay but nothing to write home about. As for the bar service\, this was the only cruise where we had problems getting drinks. Norwegian needs a major overhaul on their customer service.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Except for the stateroom attendant who was on the ball. I would give him five stars.

Ship Quality

1 out of 5
Ship layout was not the best. This was an older ship so I guess there is not much they can do with that problem.

Cabin / Stateroom

3 out of 5
Very tight for a balcony stateroom.

Pros: The weather when we reached the islands

Cons: The overall service on the ship

Recommends Norwegian Gem? No.

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