Norwegian Gem Cruise Review to Caribbean - Eastern

Deck Hand

2-3 cruises


Helpful Vote

1 out of 5

Once was enough

Sail Date: February 01, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

This is the third cruise line we have sailed on and by far the worst. While most of the crew did their best the service was not great. It seemed liked they were training a new crew and it was not working out. The food was okay but nothing to write home about. As for the bar service\, this was the only cruise where we had problems getting drinks. Norwegian needs a major overhaul on their customer service.

Pros: The weather when we reached the islands

Cons: The overall service on the ship

Recommends Norwegian Gem? No.

Ship Quality
Ship layout was not the best. This was an older ship so I guess there is not much they can do with that problem.
Food and Dining
Cabin / Stateroom
Very tight for a balcony stateroom.
Service and Staff
Except for the stateroom attendant who was on the ball. I would give him five stars.

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