Nice ship but can use an update

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

3 out of 5
Sail Date: November 01, 2013
Ship: Norwegian Gem
Cabin Type: Suite
Traveled As: Couple
Reviewed: 4 years ago
The ship was nice and clean. Our room was clean and the steward was very attentive. The ship was not huge an can certainly use some updates but it was fine for what we wanted. The service was great in some areas and just good in others\, but no awful service anywhere. The food was very good in most places. Also they had decent drink packages like the 6 bottles of wine I purchased on board for my drinking on the trip. Certainly better than by the glass! The free style dining is awesome. We did not want to get dressed up ever on the trip and we never did. On an off boarding was a breeze...they made it all simple and it did not take too long. When we boarded\, they told us people on the previous trip got sick. They took extra precautions through the trip to limit sickness. This included not letting any passengers ever touch anything in the buffet restaurant. They made everyone use anti bacterial cleaners when entering any restaurant. I was really pleased with their efforts. Overall\, great trip!

Food and Dining

3 out of 5
We had to wait often for access to the main dining rooms.


3 out of 5

Service and Staff

5 out of 5
The casino host found ways to comp me and she was really helpful and caring. The bar host on deck six really helped me pick the best drink package and always remembered my name when I walked by. Every problem I had in any department was quickly corrected.

Ship Quality

3 out of 5
The ship was clean\, very clean and they really worked thouhgout the cruise to keep things as clean as possible.

Cabin / Stateroom

3 out of 5
Great stateroom...

Pros: Great service....not too big

Cons: Main dining rooms often had lines

Recommends Norwegian Gem? Yes!

Was this review helpful? 3

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top