WHAT A NIGHTMARE
Norwegian Gem Cruise Review to Caribbean - Eastern
The buffet food in the Garden Cafe was horrible--usually cold (when it was supposed to be hot)\, soggy and bland\, and not at all tasty. We nicknamed it the trough. The entertainment was pretty lousy--the lounge and stage singers could not carry a tune; the dancers lacked rhythm and grace. Why did the cruise director don a huge\, wild Afro wig on the TV channel while making announcements? That seemed quite unprofessional\, inappropriate and crass. The boat was overcrowded; there was a sign at the guest services desk not to ask for a change in cabins. My cabin was puny and noisy and reeked of smoke (likely from the nearby crew quarters on the 5th level)\, and the cleaning and restocking of supplies (such as toilet paper)for my cabin was poorly executed. One day the steward even forgot to clean my room. That night I had to call and complain\, to get housekeeping to clean the room. Staffing was inadequate--on Thursday morning there were tables at the Greater Outdoors that went unattended and uncleaned while people searched for tables to sit. There was no silverware either at the tables that morning for breakfast. And spoons were never a part of the settings. One had to go and search for spoons. Where was security? Passengers openly smoked in non-designated areas--annoying us non-smokers; children were everywhere--sitting on and blocking stairways\, and crowding and playing--pushing buttons on the elevators; people (against the rules) videotaped--using their cell phones--the stage performances; and children--i.e. unruly preteens--against the rules--filled the seats in the front rows of the theater--and openly and constantly interrupted the performers. The \"entertainment\" was truly lousy\, save for the Gem jazz band and the comic\, who was funny. But he was repeatedly heckled by kids in the front rows. The hypnotist act (performance) seemed fake\, phony\, and fraudulent. The lounge singers could not sing; and the assistant cruise director \"Dizzy Lizzie\" had the best
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The ship leaves from Manhattan--most convenient; but long\, long lines for boarding.
Cons: Food was awful. Entertainment lousy.