TERRIBLE CUSTOMER SERVICE AND RELATIONS

Norwegian Gem Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1.0 out of 5
Sail Date: May 01, 2012
Ship: Norwegian Gem
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 5 years ago
fROM THE DAY WE BOARDED THE SHIP TO THE DAY WE DISEMBARKED WE HAD CONSTANT PROBLEMS. UNPROFESSIONAL, INADEQUATE, INCOMETANT CREW. PROBLEMS AT THE RESTARUANTS, PROBLEMS WITH HOUSEKEEPING, PROBLEMS AT THE RECEPTION DESK, THE NORWEGIAN GEM NEEDS A COMPLETE OVERHAUL. ALL CREW MEMBERS IN ALL DEPARTMENTS ON THE SHIP SHOULD EITHER BE RETRAINED OR REPLACED.

Food and Dining

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: NEVER AGAIN

Cons: UNPROFESSIONAL CREW

Recommends Norwegian Gem? No.

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