Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Deck Hand

1 cruise (first)


Helpful Votes

5 out of 5

Amazing Cruise

Sail Date: May 05, 2012

Reviewed: 5 years ago

Traveled As: Family (young children)

Room Type: Inside

The ship was very clean and fun. Our room was kept spotless by our steward.

Pros: The crew was over accomadating

Cons: Long waits at the buffet and customs in florida

Recommends Norwegian Gem? Yes!

Cabin / Stateroom
Our steward did an amazing job keeping our room spotless, but our room had a horrible odor. It would come and go but it was awful. Customer service couldn't find any reason for it. They did give us a free dinner but that was on our last night and most resteraunts were full.
Children's Programs
Staff was great but our daughter is 10 and she was too old or too young for most activities:( we did love the family activities we could do together. My daughter loved Jarhead he was very funny and included her in everything!
Ship Quality
The ship was very clean but decor was a little tacky.
Food and Dining
The buffet was very unorganized and overly crowded, but the food was amazing. The dining rooms and resturants were very clean. It would have been nice to have soda available all day with the soda card.
Service and Staff
The staff was incredible!!! There were two very amazing workers Guastal a waiter and Andrew our steward who went above and beyond they always remembered our names and would ask if we needed anything even when we just passed them in the hall. Unfortunately some of the customer service staff were not helpful. On Friday I went to ask about our bill and the lady behind the counter was rude :( Luckily her rudness was only her and that doesn't change the amazing crew from Acinan down. They were wonderful!
The shows were great. I loved that they had two shows everynight if u couldn't make it to one you could go to the later one. The final show were the entire staff there made me cry. How amazing they were. Great variety with a juggler, magician, comedian, dancers, ect....

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