7 Night Bahamas & Florida (New York Roundtrip) Sail Date: December 11, 2010 Ship: Norwegian Gem Cabin Type: Balcony Traveled As: Couple Reviewed: 7 years ago
In general the cruise was enjoyable, thanks to the great architecture of the ship, the superb service, food and entertainment provided. However, we felt that management should have not charged $5 for bowling, $25 for a "specail dining room dinner", $39 [minimum] for bingo and the rest of the 'nickel-and-dime' extras. This seemed petty and at times, annoying. There was a charge of $4 for fresh squeezed juice at breakfast. Instead of charging that, just eliminate the item. The daily info sheet was ill-prepared in certain instances: several times the temperature listed for that day was off by some 30-40 degrees, especailly on Monday and Tuesday when at sea and when landing at Cape Canaveral. The worst thing that many of us were disappointed in was that they ship cancelled the out-island stop. We felt that this was deceptive information and a breach of honesty, because the reason given was that we left the port on Saturday 4 hours late. None of us believe that it was the true reason. Many of us were specifically looking forward to an out-island visit and this capped our reasons [of course, in addition to other significant reasons] at the end for actually booking this trip. The $100 compensation was unnecessary, but instead, the ship should have kept to it's promise.
Food and Dining
5 out of 5
The food in all part of the ship was superb. The dining areas were designed to well accommodate the ship's guests. The food had very good varities and in each instance during the week on the ship, was very fresh. The salmon at dinnertime was some of the best salmon I've ever eaten, and the combo of the salmon with the noodles was second to none. Nobody should have any complaints of dining times because it appeared that one could eat at almost any time of day. I think the specialty dining was excessive in cost, so being that the regular dining was so special, we stayed with that choice. The service in the dining room was elegant...and typical European style, which was flawless. Every waitor and busperson was well trained and totally exemplary of fine dining service.
3 out of 5
I just thought that the managment nickeled-and-dimed too many things, asking for additional money to play or use such activities. This was not professional and seemed petty. In this day of free WiFi, I would have thought that free Wi-Fi would have been provided, or at least at a very nominal cost...at much less than what you charged.
Service and Staff
5 out of 5
We could not ask for anything better in the ship's staff. EVERYBODY we came in contact with was highly superior. The pianist, Greg Schlotthauer, was a saint and a gem. Don't let him go. He provided a wonderful combo of singing and piano skills, and was always accommodating and cheerful. He rarely took a break (which he should have!) and had wonderful contact with his audiance, which grew each night. People hung above on the balcony to listed to him. All seats every night, plus standing area were filled.
The entertainment at the night club was also incredible. The 8 dancers plus the 2 singers part of their team were totally professional, enduring and captivating. They had very little time to change and were 'on' for the entire entertainment period. They were tremendously coordinated.
The only suggestion I have is to get rid of the MC...he was a fool, both on the stage and when he spoke over the microphone in the AM (in the halls).
5 out of 5
We found the ship to be designed in a beautiful way albeit not gaudy. The dining room and night club were nothing less than state-of-the art and in a few instances, noticed the design of the dining room in conformity to Frank Lloyd Wright's style, which I enjoy. Everything about the layout, proportion, public areas, decor and accessibility were superb. However, I noticed that many of the public men's rooms had odors of urine. This was unacceptible. Perhaps deodorants and more frequent cleaning should be addressed.
Cabin / Stateroom
5 out of 5
The state room we had which was on the 9th floor and had a balcony, was exceptional. The shower was very ample in size and one did not bang their elbows on the walls as my wife and I have done in the past on other ships. (We weigh 160 and 110 respectively and normally don't have any issues with banging into shower walls.) The steward always prepared the room excellently and never forgot to do anything. Both of us did not especially enjoy taking a shower with shower gel, so we broke out the piece of soap we normally carry with us and that was more than satisfactory. The beds were very, very comfortable, and we both slept very well.
We had been to Nassau many times before and enjoyed the brief stay there.
Pros: Extraordinary food, entertainment, and service from the staff
Cons: We left the NYC port 4 hours late, management cancelled our arrival at the out-island and kept us on the sea for an extra day. We all felt that the ship's management deceived us, and that they could have accellerated the ship to arrive at the out-island on time. Extra charges were unnecessary.
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