Sail Date: December 01, 2008 Ship: Norwegian Gem Reviewed: 7 years ago
Crew members rarely smiled at customers and seemed overall pretty cold and angry all the time. Some members were even extremely rude at points, and it was obvious when some people forced themselves to make conversation with you. Many times, the servers were even lazy. For example, on the last night, the members taking care of my room didn't even make finishing touches; there was no bedtime chocolate, towel animal on my bed, nor were the sheets even changed; servers at the dinner tables always ignored my side of the table's crumbs, because they were too far to reach. On this ship, there is no attention to detail. Their supposed "freestyle cruising" only holds when the cruise line says it does. They seated people together 2/6 nights and made all of us wait, even though there were tables that weren't occupied yet. Absolutely everything on this ship costs money, and they were constantly trying to advertising by announcing bingo all the time (which became a joke even by the performers); they did this so much so that it seemed pretty grimy. People on the cruise were horrible - acted like there was never anyone in front of them, and if it's just that they pretend they don't see other people, that's fine - but when they walk, they walk like there's no one else in front of them. How much ruder can you get?
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