Norwegian Gem Cruise Review to U.S.

Deck Hand

2-3 cruises


Helpful Votes

2 out of 5

Too many people for the crew to handle

Sail Date: February 01, 2010

Reviewed: 6 years ago

Traveled As: Family w/young children

Room Type: Inside

It's relatively new and big.

Pros: Room cleaning twice a day

Cons: Everything else

Recommends Norwegian Gem? Yes!

Ship Quality
Service and Staff
This ship's staff are about the mostly unfriendly people I have ever seen. Everyone has a tense face and unfriendly attitude. It might not be their fault. They probably have way too much work to handle than they could. The only man who is friendly is the one who sometimes greets customers at the door at the Garden Cafe.
Children's Programs
The activities are boring. The 2-5 year old room is so small dark. The entire Kid's Club is like a day care instead of a fun camp. Staff were not friendly. My kids didn't feel welcome there.
Food and Dining
Food quality and variety had gone down since a year ago. However, we only dined at the complimentary restaurants, so many if you go to the co-pay restaurants, you might have better food.
It is very difficult to find a table to sit down at the Garden Cafe, which is claim to open for most hours. They close the ice cream stand a lot of times during the day. They require everyone to use their hand sanitizer when walking in, but they don't clean the tables. Usually it takes you 10 min to find a table, and 99% of the time you get a pile of dirty dishes in front of you; and it takes about 15 min for someone to walk over to take them away. They *never* wipe the tables. My kids came in with clean hands (just washed with soap and water), then they got sprayed with hand sanitizer, then when they sit down, they touch other people's saliva ! How is that for cleanliness ?! There is a sign on the water dispenser "do not fill your water bottles here", but no sign like "cover your cough"
We went on a school winter recess week. Lots kids onboard. However, the shows were not for the kids. There was not even magic shows.
Cabin / Stateroom

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