Norwegian Gem Cruise Review to Caribbean - Bahamas

Deck Hand

2-3 cruises


Helpful Vote

1 out of 5

Never use Norwegian Cruise line

Sail Date: December 01, 2009

Reviewed: 6 years ago

Traveled As: Singles/Friends

Room Type: Inside

I was a recent passenger on the Norwegian Gem, 26 December 2009 and disembarking 2 January 2010. I was traveling with my boyfriend, brother, and two friends for the holidays; this was our first time cruising with Norwegian Cruise line. We were very excited to try Norwegian Cruise lines for the holiday season and experience Freestyle Cruising. What we were not anticipating was the freestyle treatment we received from the onboard staff. At no time during our booking did we anticipate the horrible and completely unexpected rude treatment that we received during the entire trip.
From the second day of the cruise until we disembarked, the treatment we received was extremely disheartening. After what we paid to cruise, especially at the heightened price to cruise during the holidays, we expected to feel catered to. Unfortunately, this was not the case. Our excitement to cruise was met first by rudeness. We dined in the main dining room every night, but our first and last night, for dinner, and our last night we paid $10 extra per person to dine in the Italian Restaurant. At both restaurants the wait staff was very rude. It was 25 min before a waiter even came over to greet us and ask if we would like a drink. When we ordered drinks, they were slammed down in front of us, causing drinks to splash all over the table. Even when we complained to the Matred in Grand Pacific, our server rudely interrupted my boyfriend while he was speaking to the Matred and stated in an extremely rude tone, Sir, your food is actually sitting right over there; Which to some may have sounded great because we were getting our food, but because we noticed that the food was delievered to the counter 20 minutes prior, we were less then appreciative? When we got the food, it was cold because it had been sitting so long. The Maitred apologized for our experience and told us that someone would be contact us in our stateroom to discuss the matter. No one ever came or contacted us the entire time on the ship. When we dined at the italian restaurant we never even met or saw our waiter. The food runner was the only person that ever waited on us, and that was after no one came to greet us or ask if we wanted drinks for 30 minutes. When we dined in the buffet, we were supposed to be served by the staff at the buffet. This experience proved to be ineffective because we would wait for 15-20 minutes for someone to assist you. Meanwhile, the people who were supposed to be assisting us were seen conversing and goofing around behind the counter. When we finally got frustrated and would attempt to help ourselves, the staff would yell at us. The customer service was disgusting. Our second night we had to get a new key card for one of our friends who had purchased the soda package. The woman who helped us at the front desk gave us a receipt for the soda package and told us to take our card and receipt over to the bar and that they would give us a new sticker. The bartender who assisted us was less then helpful. She asked for our old card and in the middle of us explaining to her that the woman at the desk only gave us the receipt, she rudely interrupted me, and said, I heard you! and turned away from me. I was flabbergasted. On our last night of the cruise, we were watching comedy show in the lounge and a drink waiter spilled a drink on the floor. Instead of cleaning the ice and drink up, the waiter kicked the ice up against one of the couches and left it there the entire night. Another frustrating issue is the price of drinks at the bar. It seemed like every day the drink prices were changing. One day a soda was $1.95 and then the next day it was $5.00. This is unacceptable. If I could type more, you would hear more of our terrible time!

Pros: The excursions

Cons: The customer service, rude staff and uncleanliness

Recommends Norwegian Gem? No.

Service and Staff
The staff was terrible. They were rude, not accomadating. They were never willing to help. They were terrible. Very abrupt. We would wait 20-30 min sometimes before someone came over to greet us in restaurants. The only reason we didnt leave was because it was the only restaurant we didn't have to pay extra to dine at.
Ship Quality
Although most public areas were clean, our rooms were not. Our bed sheets had blood stains on them when we first arrived, as well as our beach towels we went to use the second day when we were going to the pool.
Food and Dining
The food was not great. The deserts were terrible. The wait staff was rude and unaccomadating.
Cabin / Stateroom
Very small... smaller then any other cruise ship I have been on. As stated before there were blood stains on the sheets and towels.
2 of the shows were excellent. The rest were boring. New Years Eve party was good.

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