Not as expected.

Norwegian Gem Cruise Review to Caribbean - Bahamas

Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: April 11, 2009
Ship: Norwegian Gem
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 9 years ago

We recently sailed on the Norwegian Gem. Disappointed with the service and quality. Last year, we went on Royal Caribbean and extremely satisfied. We knew the ship is new, but had no idea what to expect. The communications on the ship were poor. Listed certain restaurants open to a cetain times, but were not the case. Grand Pacific is the only lunch dining room facility and closes promptly at 1:30 for lunch. Have to use the Garden Cafe for most of our lunch dining times. Extremely crowded in departing at most ports. No lounge chairs at swimming pools. The facilities closes early, for eg. the waterslides closes at 6 pm. Only certain hours at basketball courts and wall climbing. Not at all happy with the services provided on the ship.

Food and Dining

3 out of 5
Food quality is great. However, the convenience of dining with freestyle is not at all possible. Waiting time is over 1 hr at most of the "non-specialty" dining rooms, which is what we used.


1 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5
Most ot the staff were willing to help and extremely friendly.

Ship Quality

3 out of 5
Nice ship size, but layout is terrible. The access to certain places were difficult to get to.

Cabin / Stateroom

3 out of 5
Clean stateroom. Small and with no frills. The small pull-up bed under the bed was terrible. The steward had to spend some time as it appears to be defective.
1 out of 5
Nothing is there, just the straw market, which is approximately 5 stores under a big tent.
3 out of 5
beach was beautiful, but extremely crowded. No lounge chairs to be found.
3 out of 5
Went to Disney World for the shore excursion, highly recommend, as we were on the ship for two days. Did a lot in Orlando.
Don't Miss: Disney World is a must see
5 out of 5
went to Paradise Island excursions, had a wonderful time
Don't Miss: Dolphin Cay is gorgeous. The service and time well spent. The entire family swim with the dolphins.

Pros: Port-Nassau, Bahamas. Love Paradise Island, went swimming with the dolphins.

Cons: Poor communication on the ship. extremely crowded on swimming pools area. no lounge chairs, waited over 1 hour on dining rooms.

Recommends Norwegian Gem? No.

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