Norwegian Gem Cruise Review to Transatlantic

Deck Hand

7+ cruises


Helpful Votes

3 out of 5

Beautiful Boat & Itinerary but..........

Sail Date: April 01, 2008

Reviewed: 8 years ago

Traveled As: Family w/older children

Room Type: Inside

Boat was beautiful- crossing over the Atlantic nice and smooth due to the size of the boat. Decor very tasteful and general atmosphere very relaxing with the exception of dining. Ports of call - outstanding 9 ports in all ranging from the Azores, Spain, Portugal, Italy & France.

Pros: Itinerary

Cons: Freestyle cruising

Recommends Norwegian Gem? Yes!

Cabin / Stateroom
Had to call twice the day of our embarkation to have the toilet cleaned. Sheets were changed maybe once a week? Not much vaccuming done by staff. The decor was functional as well as the bathroom. The doors on the shower a nice touch versus the nasty shower curtains on other cruise lines. Inside rooms are a bargain. The TV gets primarily 1 channel and unfortunately its FOX news. Might as well turn off the TV and leave it off for the remainder of your trip.
Entertainment was diverse and enjoyable.
Ship Quality
Food and Dining
Freestyle dining concept is a total disaster. The Grand Pacific Dining room which is the main formal dining room requires at least a 45+ minute wait every night of your cruise regardless of time of night. The dining room is only 1/2 full and 1/2 staffed. Quality of food in the main dining room not what one would get on cruises 10 years ago (Lobster, Filet Mignon, etc); these no longer exist unless you opt for the Extra Cost specialty restaurants. The specialty restaurants are beautiful and the food very good but why should you have to pay additional when you already booked an expensive trip which should include high quality meals. THE WAIT TIME in the Grand Pacific was A REAL PROBLEM and NCL needs to address otherwise many cruisers will move to another cruise line.
Service and Staff
The bar staff on the back of the boat- fantastic. They made a point to get to know you and ask how your day was while being ready to take your standing bar orders. The regular ships staff including Front Desk very pleasant as well as the dis-sanitizing soap ladies. The Maitre D's and the Seatings Hostesses for the Grand Pacific totally unprepared for their tasks and overwhelmed.

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