Sail Date: April 01, 2008 Ship: Norwegian Gem Cabin Type: Inside Traveled As: Family (older children) Reviewed: 9 years ago
Boat was beautiful- crossing over the Atlantic nice and smooth due to the size of the boat. Decor very tasteful and general atmosphere very relaxing with the exception of dining. Ports of call - outstanding 9 ports in all ranging from the Azores, Spain, Portugal, Italy & France.
Food and Dining
1 out of 5
Freestyle dining concept is a total disaster. The Grand Pacific Dining room which is the main formal dining room requires at least a 45+ minute wait every night of your cruise regardless of time of night. The dining room is only 1/2 full and 1/2 staffed. Quality of food in the main dining room not what one would get on cruises 10 years ago (Lobster, Filet Mignon, etc); these no longer exist unless you opt for the Extra Cost specialty restaurants. The specialty restaurants are beautiful and the food very good but why should you have to pay additional when you already booked an expensive trip which should include high quality meals. THE WAIT TIME in the Grand Pacific was A REAL PROBLEM and NCL needs to address otherwise many cruisers will move to another cruise line.
3 out of 5
Entertainment was diverse and enjoyable.
Service and Staff
3 out of 5
The bar staff on the back of the boat- fantastic. They made a point to get to know you and ask how your day was while being ready to take your standing bar orders. The regular ships staff including Front Desk very pleasant as well as the dis-sanitizing soap ladies. The Maitre D's and the Seatings Hostesses for the Grand Pacific totally unprepared for their tasks and overwhelmed.
5 out of 5
Cabin / Stateroom
3 out of 5
Had to call twice the day of our embarkation to have the toilet cleaned. Sheets were changed maybe once a week? Not much vaccuming done by staff. The decor was functional as well as the bathroom. The doors on the shower a nice touch versus the nasty shower curtains on other cruise lines. Inside rooms are a bargain. The TV gets primarily 1 channel and unfortunately its FOX news. Might as well turn off the TV and leave it off for the remainder of your trip.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.
Every Wednesday you'll receive the latest articles, deals, and news from the Cruiseline.com team, plus tips and photos submitted by our vibrant community of diehard cruisers. You'll also get a free gift — a downloadable, printable PDF of our guide to cruising!
Sign up for weekly cruise deals.
Join other subscribers and get the best cruise deals of the week in your inbox every Thursday.