Awful Cruise

Norwegian Gem Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Votes: 15

Overall Rating:

1.0 out of 5
Sail Date: February 01, 2008
Ship: Norwegian Gem
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 9 years ago
Took a seven day cruise from NY to the Bahamas. Two days into the cruise I couldn't wait to get off.

The NCL Gem is inferior to all other vessels I have been on, including the Norwegian Dawn and COSTA vessels, which are in the same price range. The buffet area of the vessel, which is used often in "Freestyle Cruising" is small, with only a single buffet line. Even the NCL Dawn had two. On the Gem, the port side of the vessel is taken over by a specialty restaurant requiring a fee. This wouldn't have been too bad if you could get a reservation, but these went quickly and by 10 am were booked.
The ship was not kept clean. Tables in the pool area were not cleaned the entire 7 day cruise, leaving dried egg, drink spills and other disgusting matter where you might put something down.
The food was only adequate. If you want a steak, you need to pay $20 extra per person. Lobster is $30.
Although shampoo and shower gel were available in your cabin, no conditioner was provided.
There is no real impressive part of this ship, as much of the public space is given over to the fee restaurants.
Often activities, such a aerobics, were canceled, without anyone informing the passengers. Show up, wait, when no one shows, go back to your cabin.
Turning in simple forms, such as immigration forms, required a long wait in a line for the reception where everyone was complaining, instead of simple drop box.
Often no one would answer the phone when reception was called.
The vessel lost power to our cabin for about 7 hours when I was putting my daughters to bed, meaning no lights or heat. No one so much as apologized.
Service in the no fee restaurants was incredibly slow, and the waits to get in were long.
Kids club was a spartan room. On the NCL Dawn it was connected to a cool kids pool area.
While the pools could be heated, the water was kept incredible cold except for the first day leaving NY. This discouraged all but the most hardy children
Even disembarking went poorly when the NCL staff directed us along with numerous other guests into a non-US line, which took five times as long as the US line, although we were all us citizens.
I could go on.

Food and Dining

1 out of 5

Entertainment

5 out of 5
The shows were of a better quality then on similar vessels.

Children's Programs

1 out of 5
Really poor kids club. Kids would not go after two times.

Service and Staff

1 out of 5
Almost all seemed sullen and trying to hide, except for cabin stewards and bar tenders. Phone was often not answered for reservations or information.

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Had a balcony cabin that was small but well kept. Head was very small.

Pros: Entertainment

Cons: Everything else

Recommends Norwegian Gem? No.

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