Problems with the room

Item: Norwegian Escape
Rating: 3
Author: kish729

Norwegian Escape Cruise Review to Caribbean - Eastern

kish729

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

3 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: October 15, 2016

Ship: Norwegian Escape

Cabin type: Suite

Cabin number: 8718

Traveled as: Couple

Reviewed: 8 years ago

Review summary

We had no cold water for an entire day in our room so taking a scolding hot shower was out of the question for an entire day. That was day 3, Day 5 brought up a whole new problem. The toilet overflowed and had about an inch of water on the entire floor, bad valve was to blame on a 4 month old ship. Ran out of soap in the shower and it took them 6 hours to drop off 2 bars of soap. The food was good, drinks and bartenders were great. Last 3 days of the cruise we had a Norovirus outbreak so that put a damper on things as well. They also never delivered the flowers I had preordered weeks before getting on the ship, they finally just gave me a refund after day 3, which I doubt they would have, had I not complained. Made the best of a bad situation but the customer service was severely lacking this cruise from the guest service desk to the phone operators not answering any calls

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

The room staff and bartenders were amazing, the waiters and guest services need big improvements

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Room itself was nice with the large balcony but with all the problems listed above, the room was substandard

Ports of call

Miami, Florida

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

2 Comments

nick684 8 years ago

The ship is actually a year old but that doesn't really matter. Things can go wrong anytime. If a sponge bath was out of the question you could've used the shower in the spa. Given the situation I'm sure all you'd have to do is ask. Not complain, ask. The toilet valve, things break. They fixed it, right. Did you really sit in your room for six hours waiting for a bar of soap? Any time of the day there is someone with a cart in the hallway working on rooms. All you have to do is ask. Were you quarantined with the virus? If not, how did it affect you. I heard about it and also heard they went all out scrubbing down everything. What else can you ask for? And yes, unless you complain that you didn't get the roses, how would they know to refund you?

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ang06062 8 years ago

Similar issues on our April cruise. They did give me a cash voucher for a future cruise but we booked NCL instead. Very disappointing as RCL was always our favorite line.

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Other reviews of this sailing

Excellent food, wonderful ship, friendly staff

Excellent cruise!!!

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