Norwegian Escape Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Problems with the room

Sail Date: October 15, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Suite

We had no cold water for an entire day in our room so taking a scolding hot shower was out of the question for an entire day. That was day 3, Day 5 brought up a whole new problem. The toilet overflowed and had about an inch of water on the entire floor, bad valve was to blame on a 4 month old ship. Ran out of soap in the shower and it took them 6 hours to drop off 2 bars of soap. The food was good, drinks and bartenders were great. Last 3 days of the cruise we had a Norovirus outbreak so that put a damper on things as well. They also never delivered the flowers I had preordered weeks before getting on the ship, they finally just gave me a refund after day 3, which I doubt they would have, had I not complained. Made the best of a bad situation but the customer service was severely lacking this cruise from the guest service desk to the phone operators not answering any calls

Cabin / Stateroom
Room itself was nice with the large balcony but with all the problems listed above, the room was substandard
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
The room staff and bartenders were amazing, the waiters and guest services need big improvements
Food and Dining

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