Problems with the room

Norwegian Escape Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: October 15, 2016
Ship: Norwegian Escape
Cabin Type: Suite
Cabin Number: 8718
Traveled As: Couple
Reviewed: 1 year ago

We had no cold water for an entire day in our room so taking a scolding hot shower was out of the question for an entire day. That was day 3, Day 5 brought up a whole new problem. The toilet overflowed and had about an inch of water on the entire floor, bad valve was to blame on a 4 month old ship. Ran out of soap in the shower and it took them 6 hours to drop off 2 bars of soap. The food was good, drinks and bartenders were great. Last 3 days of the cruise we had a Norovirus outbreak so that put a damper on things as well. They also never delivered the flowers I had preordered weeks before getting on the ship, they finally just gave me a refund after day 3, which I doubt they would have, had I not complained. Made the best of a bad situation but the customer service was severely lacking this cruise from the guest service desk to the phone operators not answering any calls

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5
The room staff and bartenders were amazing, the waiters and guest services need big improvements

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Room itself was nice with the large balcony but with all the problems listed above, the room was substandard
5 out of 5
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