SERVICE IS IMPECCABLE but it ends there

Norwegian Escape Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3 out of 5
Verified Review
6 Night Western Caribbean (Miami Roundtrip)
Sail Date: August 14, 2016
Ship: Norwegian Escape
Cabin Type: Balcony
Cabin Number: 7812
Traveled As: Family (older children)
Reviewed: 1 year ago

I would like to start with the service, from housekeeping, restaurants, buffet... the staff was awesome. Very friendly, not intrusive, never rude. Our housekeeper, Kristally was very professional.  Always had our rooms clean and fixed nice every time.  Bong at the Mojito bar is commendable.  He was very entertaining and super nice.  We never had to wait for service. He knew to have our drinks ready before we could even ask! Got me hooked on the guava mojito. Mmmmm!

NOW the food.  Food taste was not impressive.  Some meals came out lukewarm.  Meals were so dull that we chose to pay extra to eat at FOOD REPUBLIC which was terrific.  Ms. Hazel Aragoza was very gracious and warm.  My husband was very unhappy that the areas that were supposed to be adults only were full of children from teens to toddlers! Nobody had the courage to advise the adults who came with toddlers that the 80s Dance Party is adults only.  Howl at the Moon guys kept us awake and they were very talented but other shows were nothing to talk about and some were even tacky. Hubby refuses to go on another NCL cruise. The only saving grace is the service but that is also the case with other cruises we have taken. 


Food and Dining

1 out of 5

Onboard Activities

3 out of 5


1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
AWESOME HOUSEKEEPER KRISTALLY! Kept the room clean, the balcony was very spacious which was a delight! We were at the very front of the ship and I enjoyed the forced walk to get to the elevators.

Ship Tip

Get the specialty meal plan and the unlimited alcohol.

5 out of 5
5 out of 5
5 out of 5
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