Great Service but never received my offer~

Norwegian Escape Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: February 27, 2016
Cabin Type: Inside
Cabin Number: 5437
Traveled As: Couple
Reviewed: 1 year ago

I had a great time at the cruise, and the service I received from Raquel (my cruise sales associate). However, I was promised the dinning package. I never received it. It took at least an hour every day dealing with guest services which was really problematic. Nobody could solve the problem. I end up forgetting about it because I didn't want to ruin my vacation but it was dissapointing.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

always have problems with dinning and beverage package

5 out of 5
5 out of 5
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