i wasn't impressed

Norwegian Escape Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall Rating:

1.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: November 21, 2015
Cabin Type: Balcony
Cabin Number: 11744
Traveled As: Family (older children)
Reviewed: 1 year ago

They charge extra for everything once on board: yoga, spinning, shows, games, behind scenes tour.

 

It was massively crowded, the rope course and water slides were closed more times than open; when they did open the lines were over an hour long.

 

The arcade games started at $1.25, bowling $5/ per game - per person.    they charge for pool and darts also. 

 

They advertised a $20 bingo game -- when we got there it was $40-$60 and that $20 was only for the very last game. 

 

Dining and excursions were sold out before the 1st day on the cruise - something they do not mention on the site - so book everything before you go - and book it quickly.

 

the service staff were all very nice, polite, hard workers, and we saw them not only hussling, but I also saw SEVERAL keeping their cool at irate passengers.  Because - there were many upset passengers.     So while the staff did an excellent job - they were not staffed appropriately, and that resulted in LONG WAITS for service.   long.   10-15 minutes before a server even came to your table.  

 

I was and was with first time cruisers - so I do take ownership that some of this was us not knowing "how to" cruise.     Regardless, the extra costs were just above and beyond what I find reasonable.  I feel NCL should be more informative of what you should expect; mention everything sells out before the first day, list the extra costs as well.   

 

We did do the research prior, but the information was not out there.  I don't feel NCL is up front about the costs, and that is the biggest disappointment as you cannot prepare.

 

 

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

it was nice, they are small as I had expected. Housekeeping did a great job keeping it clean.
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