Average cruise experience-service lacking

Norwegian Epic Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 27

Overall rating:

3.4 out of 5
Verified Review
Norwegian Epic

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: April 06, 2019

Ship: Norwegian Epic

Cabin type: Inside

Cabin number: 11194

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Cruise was fair...could be partly because of my boredom with this itinerary as Jamaica is the only island I haven't been to on a cruise before (Cozumel and Grand Cayman have been to at least 3 other times). However, service was very lacking and just did not seem like they made an effort to have different shows and activities throughout the cruise. Even at sea days they did not have poolside activities until after noon.


5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5
Pools too few and very small based upon number of guests. Kids took the pools over since kids water area was not operational


3 out of 5
Shows that they had were excellent however, repeated shows on multiple nights.

Service and Staff

2 out of 5
Cabin steward made no effort to learn our names or converse with us. Multiple days did not even get around to cleaning our stateroom. Some of the waiters in the lounges/shows did not make an effort to service and we even heard one not being civil to a woman in the casino.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
Cabin was comfortable but was not cleaned well the entire trip. I do not think that it was ever vacuumed.

Ship tip

Read reviews and take them under advisement when making a decision to book this cruise.

Ports of call

Great Stirrup Cay (Cruise Line Private Island), Bahamas

4 out of 5

Ocho Rios, Jamaica

5 out of 5

George Town, Grand Cayman

3 out of 5

Cozumel, Mexico

3 out of 5


5 out of 5
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