We won't be going back to Norwegian Cruise Lines. We will be trying Royal Caribbean instead.
Embarkation
1 out of 5
It took 3 hours to get on the ship. I have never seen such disorganization before.
Ship experiences
Food and Dining
3 out of 5
The food choices were great, the food taste was hit and miss. Even though it is "free style dining" they are extremely strict on what you can and can't wear. My husband was wearing shorts and a button up collared shirt and they turned him away because of the shorts. The next night we went back this time with him in jeans, while we were in line there was a girl in front of us with a baggy white t-shirt bathing suit cover up with a thong bikini painted on it and they allowed it! We were extremely upset.
Onboard Activities
1 out of 5
The hot tubs were at 80 degrees the entire cruise. When you told an employee, they would feel the water and say "nope that is definitely hot". There was a day where the POOL was warmer then the HOT tub. We then decided to spend the extra money for the Madera Spa to use the Thermal Suite. The water was luke warm in their as well...
Entertainment
1 out of 5
I understand we are getting close to Christmas, however playing Christmas music all day long 10 days straight was AWFUL.
Service and Staff
1 out of 5
The staff on this ship need to go back to training on how to be personable and helpful. Everyone had an attitude and never seemed to want to help.
Ship Quality
3 out of 5
It was nice how things were spread out, it never felt crowded.
Cabin / Stateroom
2 out of 5
We originally had an interior cabin, but then paid to upgrade during the bidding. We paid $300 more and besides the nice view it was very average. The sliding door to the balcony was broken and would whistle all night long. We called several times to have it fixed and no one bothered to come. Finally once we had another maintenance issue with our room we asked them to fix it directly.
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