Cruise was wonderful but I will never book another excursion through NCL. Had a HORRIBLE experience with Marielena who wanted to lecture me
Norwegian Epic Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail date: October 07, 2018
Ship: Norwegian Epic
Cabin type: Balcony
Traveled as: Singles/Friends
Reviewed: 6 years ago
Review summary
Had a HORRIBLE experience with Marielena at the Excursion desk. She wanted to lecture me on how she didn't like my tone of voice while flatly refusing to even try to resolve the problem which caused the tone in the first place!!! She accused me of yelling and screaming though I never raised my voice more than a slight amount. After failing to even attempt to answer my questions, she reported my alledged bad behavior to another cabin via telephone because we were sharing the excursion, telling them that I was banned from the excursion desk and that she had filed a report on my yelling and screaming. Never happened. I am sorry that she is not used to someone refusing to be lectured by her but I will never stand in the middle of a public place and have someone try to chastise me about being upset over VERY POOR SERVICE and refusal to take action. She actually threatened to cancel a $1500 private tour that had been arranged WEEKS before the cruise! We REPEATEDLY asked to depart AS EARLY AS POSSIBLE but instead were scheduled to leave the ship at 8:45 a.m. Our requests for early departure were not even noted by the agent so were not requested AT ALL. We clearly expressed that the most important part of our ENTIRE cruise was to visit the Vatican but we did not arrive there until nearly 2 p.m., when the tour was scheduled to end at 4:00 p.m. to get back to the ship (an hour away). One of our party is gravely ill and touring the vatican has been a lifelong goal of his. This was very important and they screwed it up by not taking our requests into account. Marielena cared only about how I was speaking to her (which was polite, not loud, but clearly angry) She never once said anything like "let me see what I can do" or "I will try to get an anwer". I asked only for the schedule so we would know what our day would be like on a tour that we paid $1500 for. I do not believe this was remotely out of line.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Bring some hanging shelves if you want a good place to put small items.
Ports of call
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands
Disembarkation
11 Comments
junswifey 6 years ago
LobsterPot 6 years ago
LobsterPot 6 years ago