Definitely Not EPIC

Norwegian Epic Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 38

Overall rating:

2 out of 5
Verified Review
Norwegian Epic

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 23, 2016

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 11307

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

On boarding process 2 1/2 hr wait no water no communication no shade. They waited on the bus and hr for transfer to the dock. No Hanukkah at all even though the cruise is advertised as such on no communication about the Tenders and reservations.  Told we need in day 1 welcome info that large parties need a reservation but when we call told only after 830 at night . Room vent covered in dust/ clogged. No enforcement of the no holding chairs on the pool deck after 2 hrs. No enough staff to assist the guests. Lack of power for the staff to help guests with issues. I heard "I'm sorry but there's nothing I can do" over and over. Canceling our excursion because it wasn't finished, even advertising it and allowing us to book and pay for it without it being done. And then we don't find out until the excursion tickets are delivered to the room.  Lines with lines at guest relations and the shore excursion staff had only 2 people at the desk. They closed early at 9:00pm, we had to leave our to talk -see 830 dinner reservation-to discuss the shore excursion issue. Nickel and dimed for food menu items, even in the "complimentary" ( not so much since we paid for the cruise) dinning rooms there were up charges for certain menu items. Denny- customer service assistant manager- couldn't make the reservation for dinner so we once again ate late ...children disappointed by missing Jamaica..but not as important. App works poorly. Difficulty trying to reach other parties. No notification sounds when receiving a text. No updated information on app. No times for kids activities in the Entourage, no times the stores close . Teen lounge not available for teens hang out in. Why have a,teen lounge if you can't use the teen lounge except for the planned 11:30pm parties. No way to link 1 family in 2 staterooms. Kept the accounts separate when they should have been blended. Waited in line to pick up photos, got to the front of the line, then told I had to move to another line and wait. Poor signage and directions. Never printed our friends photos that they paid for! They tried to get them 4 times and then had to leave the ship. Save your money and go on a different cruise line. Very Disappointing!

Ship experiences

Food and Dining

3 out of 5
Too many up charges for "complimentary" dinning

Onboard Activities

1 out of 5


3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5
Our Cabin Steward Jefferson and wait staff were awesome but the rest of the staff had no power to help the guests beyond the script.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
smaller than expected...been on multiple cruises. We did like the separate bathroom and shower.
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