Great destinations but NCL failed to meet commitments!

Norwegian Epic Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2.0 out of 5
Verified Review
12 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: March 16, 2016
Ship: Norwegian Epic
Cabin Type: Suite
Cabin Number: 8178
Traveled As: Couple
Reviewed: 1 year ago

Overall, we enjoyed the destinations.  NCL did not honor the meal package that was part of the purchase.  We also paid $359 for unlimited internet that didn't work for much of the trip.  Both of these issues were brought to the attention of NCL and we were told there was nothing that could be done. NCL claims that is responsible for the meal issue and that you shouldn't expect working Internet as the satellite is 22,525 miles away and is not dependable (they should tell you this when they sell it to you).

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
3 out of 5
3 out of 5
3 out of 5
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